Incorrect behavior. Code of Ethics and Service Conduct

This document is not just a set of rules. It is based on whole list international and Russian documents, including the main law of the country - the Constitution. As well as generally recognized moral norms of public morality.

Why and what is needed

The state apparatus, its entire vertical is a complex system power, implying different levels of subordination, access to information, responsibility and authority. To ensure a coherent and effective work such a complexly structured "organism" requires clear rules of conduct within the framework of professional service ethics. The document in question is mandatory for all civil servants, regardless of rank, group, class and position.

What is provided

The application of the Code is foreseen, first of all, by the special social and legal status of civil servants. The thing is that the position of this group of people determines not only the influence of dogmas and rules of public morality on them (it does not matter whether they are documented anywhere or not), but also the influence of the behavior of civil servants themselves on the formation of the ethics of official and interpersonal communication... That is, an official is a kind of model for ordinary citizens and his subordinates.

In addition, directly or indirectly, he personifies power, declares powers, determines the attitude towards specific issues and options for their solution. It is useful to study the document and ordinary citizens, this will help to correctly respond to the actions of officials in a given situation, in accordance with the set of rules and expecting behavior and reactions from those in power within a strictly defined framework.

Model Code of Ethics for State and Municipal Officials

On the this moment service relationship between civil servants in our country are regulated by the current "Code of Ethics and service conduct". The document clearly states the goals and objectives of the set of rules, their obligation for employees of any position and even the level of responsibility for violations of the provisions of the document. The extent to which civil servants know and comply with the "Model Code of Ethics and Official Conduct of Civil Servants" is one of the main criteria qualitative assessment their work and service behavior.

The main principles governing the official conduct of officials include:

• conscientious and professional execution job responsibilities;
• understanding the meaning of their work, as the recognition, observance and protection of human and civil rights and freedoms;
• avoidance of excess of authority;
• loyalty to any groups that differ in social, professional and other criteria;
• the primacy of professionalism over personal interests;
• counteraction to corruption and other crimes within the limits of authority and law;
• correctness, attentiveness and observance of the rule of law in all its manifestations.

Model Code of Ethics and Service Conduct for State and Municipal Officials

What will happen for non-compliance with the Code

Each case of violation of the current provisions of the document is considered by a special commission. Article 10 of this Code defines the responsibility of civil servants for any violations. In addition to moral responsibility, there is also a legal one:

• disciplinary action up to and including termination of employment;
• administrative and criminal liability provided for by law.

Code of Ethics and Rules of Official Conduct of State and Municipal Employees

The construction of a democratic legal social federal state requires the creation of an adequate system of civil service, the formation of highly competent, moral personnel of the state administration apparatus. In this regard, professional ethics, moral culture of civil servants, officials and heads of bodies are becoming increasingly important. state power.

Service Code professional ethics and rules business conduct Russian civil servants serve the purposes of observing in the civil service the ethical norms and rules of human life, the historically established moral foundations of the peoples inhabiting the territory of the Russian Federation, the traditions of living according to the laws of truth, and self-development of feelings of social justice.

A citizen of the Russian Federation entering the state service of the Russian Federation or municipal service is obliged to familiarize himself with the provisions of the Code and comply with them in the course of his official activity.

Every state (municipal) employee must take all necessary measures to comply with the provisions of the Code, and every citizen of the Russian Federation has the right to expect a state (municipal) employee to behave in relations with him in accordance with the provisions of the Code.

The purpose of the Code is to establish ethical standards and rules of official conduct of state (municipal) employees for the worthy performance of their professional activity, as well as assistance in strengthening the authority of state (municipal) employees, citizens' confidence in state bodies and local self-government bodies and ensuring uniform norms behavior of state (municipal) employees.

The Code is designed to improve the efficiency of state (municipal) employees' performance of their official duties.

The Code serves as the basis for the formation of proper morality in the field of state and municipal service, respect for the state and municipal service in public consciousness, and also acts as an institution of public consciousness and morality of state (municipal) employees, their self-control.

Knowledge and observance by state (municipal) employees of the provisions of the Code is one of the criteria for assessing the quality of their professional activities and official behavior.

In official behavior, a state (municipal) employee must proceed from the constitutional provisions that a person, his rights and freedoms are the highest value and every citizen has the right to privacy, personal and family secrets, protection of honor, dignity, and his good name.

In official conduct, a state (municipal) employee refrains from:

a) any kind of statements and actions of a discriminatory nature based on gender, age, race, nationality, language, citizenship, social, property or family status, political or religious preferences;

b) rudeness, manifestations of a dismissive tone, arrogance, biased remarks, presentation of inappropriate, undeserved accusations;

c) threats, offensive expressions or remarks, actions that interfere with normal communication or provoke illegal behavior;

d) smoking during service meetings, conversations, other official communication with citizens.

State (municipal) employees are called upon to promote, through their official behavior, the establishment of business relationships in the team and constructive cooperation with each other.

State (municipal) employees should be polite, benevolent, correct, attentive and show tolerance in dealing with citizens and colleagues.

The appearance of a state (municipal) employee in the performance of his official duties, depending on the conditions of service and the format of the service event, should contribute to the respectful attitude of citizens towards state bodies and local self-government bodies, correspond to the generally accepted business style, which is distinguished by formality, restraint, tradition, accuracy.

The official duties of a civil servant are carried out according to the rules of a strictly established procedure.

The moral duty of a civil servant should be: conscientious performance of his official duties, the desire to be diligent, organized, responsible and devoted to his work, to maintain his qualifications at a high level, to know and correctly apply in the sphere of his powers the current legislation, regulations, moral norms and morality.

Service ethics prohibits actions that violate the corporate activities of government officials. No one has the right to publicly, outside the framework of professional and research activities, criticize the current legislation, the policy of the state, the decrees and sentences of the judiciary that have entered into legal force, and the performance of senior managers and colleagues in the service.

It is recommended to treat with understanding and respect representatives of the media, human rights organizations and other structures of civil society, to provide them with the necessary assistance in obtaining information and implementing other forms of socially useful activity.

The official etiquette of civil servants requires, in dealing with citizens, foreigners and stateless persons, including illegal migrants, both in the performance of their official duties and in non-official relations, to observe generally accepted principles of international law and rules of conduct; demonstrate a polite, correct treatment, self-control, a principled desire to deeply understand the essence of the issue, the ability to calmly listen and understand a different position or point of view; demonstrate an equal attitude towards everyone, the validity and argumentation of statements and management decisions taken.

The official etiquette of a civil servant is aimed at eradicating and neutralizing such negative phenomena in the public service as arbitrariness, rudeness, disrespect for people, selfishness, indifference, personal immodesty, indiscriminate choice of the closest circle and abuse of power.

The civil servant is obliged to avoid all types of corruption and corrupt relationships.

Civil servants are obliged to comply with the regime and order of service, and, by ethical necessity, adjust communication with colleagues and subordinates in the service.

The moral requirements and norms of the Code oblige all civil servants to be guided in their official activities, along with the Constitution of the Russian Federation, federal laws and laws of the constituent entities of the Federation, other normative and legal acts, generally accepted norms of morality and ethics.

The Code is intended to ensure an increase in the prestige and authority of government bodies and, on this basis, have a positive impact on improving the efficiency of the functioning of government bodies.

State (municipal) employees, aware of their responsibility to the state, society and citizens, are called upon to:

a) perform official duties in good faith and at a high professional level in order to ensure the effective work of state bodies and local self-government bodies;

b) proceed from the fact that the recognition, observance and protection of human and civil rights and freedoms determine the main meaning and content of the activities of both state bodies and local self-government bodies and state (municipal) employees;

c) carry out their activities within the powers of the relevant state body and local self-government body;

e) exclude actions related to the influence of any personal, property (financial) and other interests that prevent them from performing their official duties in good faith;

g) comply with the restrictions and prohibitions established by federal laws, perform duties related to the passage of state and municipal service;

h) to observe impartiality, excluding the possibility of influence on their official activity by decisions of political parties and public associations;

i) comply with the norms of official, professional ethics and rules of business conduct;

j) show correctness and attentiveness in dealing with citizens and officials;

k) show tolerance and respect for the customs and traditions of the peoples of Russia and other states, take into account the cultural and other characteristics of various ethnic, social groups and confessions, promote interethnic and interfaith harmony;

Civil servants must remain independent from the influence of professional or social groups, as well as financial factors, to observe political neutrality and the norms of professional ethics.

Violation of the provisions of the Code by a state (municipal) employee is subject to moral condemnation at a meeting of the relevant commission for compliance with the requirements for official conduct of state (municipal) employees and the settlement of conflicts of interest, and in cases stipulated by federal laws, violation of the provisions of the Code entails application to a state (municipal) employee measures of legal responsibility.

Compliance by state (municipal) employees with the provisions of the Code is taken into account when conducting appraisals, forming a personnel reserve for promotion to higher positions, as well as when imposing disciplinary sanctions.

Thus, professional ethics is a set of certain moral obligations, principles and norms of behavior that are implemented in the relationship of employees in the process labor activity... It is designed to instill moral principles and rules of duty, honor, and educate a person. Professional ethics is based on common human ethics, therefore, it expresses the moral principles of leaders and specialists. Its basis is conscientious work, the multiplication of personal and public wealth, a high consciousness of public duty, collectivism and comradely mutual assistance, humane relations between people and mutual respect, honesty, publicity, democracy, modesty, intransigence to injustice, bribery, bureaucracy.

Civil servants should be aware that a code of ethics should be the benchmark, so they should be demanding about themselves.

What is service ethics? What it is? What are the known basics model code ethics and rules of etiquette for employees and managers? How to deal with clients? What is fraught with incorrect behavior in the work collective? About all this and there will be a speech in our article.

What does the concept include?

Service ethics is a set of foundations, rules of human behavior in the field of his professional, industrial or service activities.

Service etiquette is understood as the norm of a person's moral behavior in a team. Knowledge of etiquette is expressed in the acquisition professional qualities and continually improving existing skills. A key condition for the well-coordinated work of any organization, company or institution is the culture of behavior and relationships between management and employees, as well as between clients and partners.

In the working environment, the employee is constantly in touch with everyone. Follow the rules and requirements business etiquette both leaders and subordinates are obliged.

According to the rules of etiquette at events of a secular nature, conversations should be conducted without discussing personal life, it is better to discuss only current business problems and questions.

Compliance with official etiquette in accordance with all the rules is designed to create a healthy emotional work environment, improve mood, which will help increase work productivity and satisfy personal self-affirmation.

The fundamental principles of business etiquette have significant differences in companies, organizations, institutions of different industries. Exist general norms mandatory for company employees and government officials. Several of the basic principles can be distinguished: punctuality, compliance of the employee's appearance with the established dress code of the company, the ability to maintain confidentiality, and leave personal problems outside the walls of the office.

Leader etiquette

Being a leader implies a certain status in connection with the assigned position and position. The authority of the leader is influenced by his possession of a high culture of communication. The standards of business ethics that are mandatory for the manager are expressed in the following:

• communication with subordinates, colleagues, partners and clients should be based on the principle of democracy;
• attentiveness to the behavior of subordinates and availability in resolving conflicts;
• the ability to create a comradely and trusting atmosphere in the work collective;
• polite and correct attitude;
• responsibility in business matters;
• the ability to keep the word given to them;
• have objectivity in relation to all subordinates;

• to express adherence to principles and exactingness in business;
• create a favorable moral and psychological climate in a collective environment;
• make complaints against subordinates not in front of everyone, but in a personal conversation;
• it is necessary to periodically reward employees for success;
• in case of incorrect assessment of the situation and punishment of an innocent subordinate, it is imperative to admit your mistakes;
• be fair in sentencing employees;
• do not lead empty quarrels.

It will be correct if the leader, by his actions and demeanor, strengthens the subordinate's sense of dignity. Praise of the subordinate in the form of verbal and monetary rewards should not be forgotten. However, there must be a measure in praise, otherwise the subordinate will develop intolerance to criticism.

Balance is always needed in the behavior of a leader. So, if the subordinate did not fulfill the order of the management, it is necessary to indicate that for failure to fulfill the orders, responsibility or punishment follows.

Employee etiquette rules

Each firm has its own “table of ranks”. The document can be either standard or supplemented with industry-specific principles. For example, some employees are addressed only by their first name, in relation to others, the subordination in the address by name and patronymic is clearly visible.

Beginners should pay close attention to the manners and forms of communication in interpersonal relationships in a team and take them as an example.

The basic norms of etiquette are expressed in the following:

• possession of a common culture;
• decency in relationships with colleagues;
• respect for the honor and dignity of colleagues;
• lack of hypocrisy and lies;
• politeness;
• the ability to leave their problems and personal troubles outside the walls of the office;
• benevolence, conscientiousness, deference, tact, delicacy;
• the ability to condole and express compassion.

Rules of etiquette with clients and partners

Etiquette of service relationships with customers and partners in enterprises and government agencies shows that it is necessary to maintain the correct behavioral qualities and observe the following rules:

• politeness;
• punctuality (you can't be late for meetings);
• timeliness (all incoming letters and calls from customers must be answered on time, without delays);
• responsibility for the tasks taken and the timing of their implementation;
• neat and decent appearance.

Compliance with generally accepted ethical standards in the work process will contribute to long-term and lasting relationships with customers and business partners, as well as the growth of the company's prestige and profit.

Service etiquette when working with foreign clients or foreign partners, it requires knowledge of the customs, traditions of the representative country, mentality and moral behavior. Ideally, relationships are built on respect and honesty.

Fundamentals of the Model Code of Ethics

The code of ethics and official conduct should not contradict the constitutional foundations, but take into account the principles of professional ethics and the rules of employee conduct in the work collective.

The Fundamental Standards express attitudes towards professional duty and ensure quality performance, career growth and high key performance indicators.

Regulations ethical standards forms collective relationships. The document spells out the basics of a conflict of interest in the company, responsibility for exceeding official powers, maintaining the confidentiality of personal data and company secrets, adhering to the principles of conducting reasonable competition, norms on personal integrity, and more.

Professional ethics and business communication in the organizational environment are important components of industrial relations, affect economic activity and the stability of the enterprise, and their role can hardly be overestimated. Compliance with professional ethics and the skills of competently conducting a conversation in a team, with partners and clients affect the success of the internal and external activities of the company, preserve its image and reputation.

Business conversation

Business communication implies principles and norms aimed at achieving mutually beneficial results. Regardless of the position and functions of the employee, he must be able to clearly express and argue his own thoughts, analyze the partner's thinking, and form a critical attitude to relevant opinions and suggestions.

As examples show business communication, a prerequisite is to conduct a conversation and adjust its process, the ability to listen to the interlocutor, convince and have a positive influence, create a favorable atmosphere conducive to productive activity and elimination conflict situations maintaining the norms of professional ethics.

Ethics of telephone communication

Intonation is of prime importance in a telephone conversation, especially at the beginning and end. Any errors in speech, delay, stuttering cause stress or irritation in the interlocutor. And if the tone does not match the content of the information, the interlocutor is inclined to trust the intonation.

Before you call, you should most briefly form the task at hand, make the necessary notes. After connecting, you need to introduce yourself, indicating your name and the name of the company, and then check with the interlocutor if he has enough time.

Of course, regardless of emotional state, should avoid inappropriate behavior in such a way as to openly express their own emotions. But excessive politeness in the form of long thanks can cause impatience and irritation in the interlocutor.

As extraordinary examples of business communication that require careful preparation, you should indicate the cases when the caller needs to remind of himself after a long absence, as well as offer a service different types customers whose preferences are unknown.

Features of incorrect behavior

Inappropriate behavior implies:

• offensive remarks addressed to colleagues and clients of the company;
• usage profanity during conversation;
• rudeness, abuse of authority, obsessive behavior;
• tactless gestures towards colleagues and clients.

Also, the incorrect behavior of an employee includes a violation of the established dress code of the organization, wearing inappropriate clothing.

Code of ethics

And official conduct is drawn up on the basis of the Constitution of the Russian Federation and is developed in accordance with the principles and rules of employee conduct, which he must study when applying for a position. The set of norms in the form of attitude to professional duty are designed to ensure the effectiveness of the performance of official duties, to help increase the authority in the team among employees.

A code of ethics and service conduct forms relationships within labor collective... It regulates concepts such as conflict of interest within the company, abuse of authority, data confidentiality, personal integrity, adherence to the principles of healthy competition, and much more. Any citizen of the Russian Federation has the right to expect employees to behave in accordance with their professional ethics.

Memorandum

Information in the form of a report is intended for higher management in order to bring it to its attention and apply appropriate measures. The difference between a service memo and a memo is that the latter is legally binding.

Any person who was present at the incorrect behavior of an employee has the right to issue a report for him. In addition to the report, it is permissible to record the facts of such a violation in relation to other employees and business partners.

The service memo on incorrect behavior necessarily includes the following items:

• an indication of the culprit of the incorrect behavior;
• the name of the affected party;
• the names of those present at the time of the incident;
• other circumstances of the incident.

Memorandum functions:

• solving problems of an administrative or production nature;
• proposals for the rationalization and improvement of production;
• message to the management about disagreement with the decision of the superiors;
• clarification of the circumstances arising in the course of the conflict with employees or direct supervisor;
• reports on the progress of work;
• complaints when subordinates fail to fulfill their work duties;
• an investigation into the unlawful delegation of responsibilities;
• reporting of information about disciplinary violations;
• reporting of information about non-standard incidents, which could result in material losses or physical harm;
• the positive nature of events requiring management attention.

Responsibility and punishment

Disciplinary punishment in the form of a reprimand or remark is provided for inappropriate behavior. Dismissal is not permitted in this case, since the actions do not have the character of one-time grave.

If, before that, disciplinary punishment has already taken place in relation to this employee during the year, then a repeated remark may result in dismissal, although his misconduct falls into another category of violations.

The service investigation does not insist on specifying the expressions that were used against the injured party. And if the case goes to court, then such details should be confirmed, supported by facts with the help of witnesses.

Satisfaction of the claim by the court

In addition to the alleged punishment according to Labor Code it is possible to apply the clauses of Article 152, which reflects the procedure for protecting business reputation.

The legal claim will be satisfied under the following conditions:

• recognition of the fact of violation of the code of ethics and official conduct;
• the information disseminated concerns the issue of honor;
• inconsistency of information with reality.

In this case, the plaintiff is obliged to provide evidence of the facts of insult, and the defendant - to confirm the facts related to reality.

Professional ethics in a macro perspective

Professional ethics include a system of concretized moral norms and principles, taking into account the characteristics of a certain professional activity, which ensures confidential communication.

As consequences, several areas of a large-scale nature can be indicated.

1. Corrupt practices. This type of action restricts freedom of choice, makes changes in the conditions for making decisions. At the same time, the employee is able to increase his profit through unearned income. Bribery leads to a reallocation of resources in favor of less promising options.
2. Compulsion. Coercive actions impede the development of relations between a particular seller and customers, are aimed at stimulating the purchase of specific services or products, which is why competition is untenable. As a result, there is a decrease in the quality of available products, a narrowing of the range, and a decrease in demand. Fewer resources come into production than would have gone with unlimited competition.
3. Unreliability of information. Distortion of information about the product leads to dissatisfaction of consumers, violation of the terms of subsequent deliveries and production cycles... The consequence of inaccurate information is an unjustified expenditure of funds.
4. Theft. Theft increases the cost of services and products, since the damage is supposed to be repaired by increasing prices. As a result - higher prices and irrational redistribution of resources, a shortage of products.

Psychology and ethics of business communication are components of a complex of basic sciences, based on the principles of their majority. And if the success of a society does not depend on one individual, then the success of the company affects the subject and society. Thus, the development of personality, relationships within the organization, the success of the enterprise and social development are interrelated, therefore professional ethics remains relevant always.

Approved by the decision of the Council
on civil service issues
Krasnoyarsk Territory
from 03/30/2011

Article 1. General Provisions

1. The Code of Ethics and Conduct of Persons Holding Public Offices of the Krasnoyarsk Territory (hereinafter referred to as the Territory), elective municipal positions (hereinafter referred to as officials), civil servants of the Territory and municipal employees (hereinafter, respectively, employees, the code) is a set of general principles professional ethics and basic rules of conduct that should be followed by officials and employees in connection with being in the state and municipal service, substitution government positions Krasnoyarsk Territory, elective municipal offices.

2. The provisions of this Code apply to deputies of the Legislative Assembly of the Territory, deputies of the representative bodies of the municipal formation in the part not regulated by the rules of deputy ethics established by these bodies, and to the extent that they do not contradict the status of a deputy of the Legislative Assembly of the Territory, a deputy of a representative body of a local self-government.

3. Officers and employees should comply with the provisions of the code; every citizen has the right to expect from an official and an employee such behavior in relations with a citizen that is consistent with the provisions of the code.

4. This code is applied in order to ensure uniform ethical norms and rules of conduct for officials and employees for the recognition, observance and protection of human and civil rights and freedoms, maintaining citizens' confidence in state bodies of the region and local self-government bodies.

5. An official, an employee undertakes to use legal and moral means to achieve results of activity, which will determine the moral right of an official and an employee to public trust, respect, recognition and support of citizens.

6. Compliance with the ethical norms and rules of conduct established by the code is the moral duty of every official and employee, regardless of their position.

7. Compliance by employees with the provisions of the code is one of the criteria for assessing the quality of professional activities of employees, their behavior.

Article 2. General rules behavior of an official and an employee

1. The conduct of an official and an employee must always and under any circumstances be impeccable and professional.

2. An official and an employee should:
- behave in a friendly, attentive and helpful manner, evoking the respect of citizens towards the state authorities of the region, state authorities of the region and local self-government bodies;
- to control their behavior, feelings and emotions, not allowing personal likes or dislikes, hostility, unkind mood or friendly feelings to influence the decisions made, to be able to foresee the consequences of their actions and actions;
- to treat citizens equally correctly, regardless of their official or social status, not to show subservience to persons with a high social status and disregard for people with a low social status;
- stick to business style behavior based on self-discipline and expressed in professional competence, obligation, accuracy, accuracy, attentiveness, the ability to value one's own and other people's time;
- to show modesty in behavior with colleagues, to assist colleagues in the successful fulfillment of difficult assignments by them, to prevent manifestations of bragging, envy and ill will;
- refrain from personal contacts that can knowingly damage the reputation and authority, affect the honor and dignity of an official or employee, or question his objectivity and independence;
- refrain from criticizing officials and employees in the presence of citizens, if criticism is not related to the performance of official duties;
- exclude the use of their official position, including the use (presentation) of an official ID for personal interests not related to the performance of official duties.

3. An official and an employee should refrain from:
- the use of narcotic drugs, psychotropic substances and drugs, with the exception of cases of their use as prescribed by a doctor;
- smoking tobacco, drinking alcoholic beverages in public places, government and municipal institutions, other organizations, during the performance of official duties;
- chewing chewing gum during meetings, communicating with colleagues, citizens;
- participation in gambling, visiting casinos and other gambling establishments;
- provision, placement and distribution in the media mass media, in the information and telecommunication network Internet of any information that may damage the reputation of the state body of the region, local government, official or employee.

4. When using the telephone, an official and an employee are advised to speak quietly, correctly and concisely, without inconveniencing others; disconnect mobile phone before the beginning service meeting, refrain from answering phone calls when communicating with visitors.

Article 3. General rules for communication with citizens in the performance of official duties

1. In communicating with citizens, an official and an employee must be guided by the provision of the Constitution of the Russian Federation on the right of every citizen to inviolability of private life, personal and family secrets, protection of honor, dignity, and his good name.

2. An official and an employee, when communicating with a citizen, is recommended:
- express your thoughts in a correct and convincing form;
- listen to the citizen's questions carefully, without interrupting the speaker, showing goodwill and respect for the interlocutor;
- treat respectfully to older people, veterans, disabled people, provide them with the necessary assistance.

3. In communicating with citizens, it is not recommended for an official and an employee to:
- any kind of statements and actions of a discriminatory nature, including on the basis of gender, age, race, nationality, language, citizenship, social, property or family status, political or religious preferences;
- arrogant tone, rudeness, arrogance, incorrectness and tactlessness of remarks, presentation of inappropriate, undeserved accusations, bickering and other actions that impede normal communication;
- statements and actions provoking illegal behavior;
- Forcing a citizen who has come to an appointment to wait for an appointment unreasonably long.

Article 4. Moral and psychological climate in the team

1. In order to maintain a favorable moral and psychological climate in the team, an official and an employee should:
- to promote the establishment of business, friendly relationships in the team;
- maintain an atmosphere of mutual exactingness and intolerance towards violations of official discipline and legality;
- observe subordination, be executive, show reasonable initiative, accurately and on time report to the head on the execution of orders and orders;
- have endurance, be responsible for their actions and words.

2. Officials and employees should not allow actions that can harm the moral and psychological climate in the team, including:
- discussion of orders, decisions and actions of managers, carried out within the limits of their authority;
- dissemination of information of a dubious nature;
- biased and biased attitude towards colleagues;
- claims for special treatment of oneself and undeserved privileges;
- manifestations of flattery, hypocrisy, importunity, deceit.

Article 5. Rules of conduct for officials or employees performing the functions of managers

1. An official or an employee performing organizational and administrative functions in relation to subordinates (hereinafter referred to as the head) must strive to comply with the following rules of professional ethics:
- treat the subordinate as a person, recognizing his right to have his own professional judgments;
- to show high exactingness, adherence to principles in combination with respect for the personal dignity of the subordinate;
- fair and rational distribution of job responsibilities;
- to suppress intrigues, rumors, gossip, manifestations of dishonesty, meanness, hypocrisy in the team, to prevent the emergence of conflicts;
- timely consider the facts of violation of the norms and principles of professional ethics and make objective decisions on them;
- reward subordinates impartially, fairly and objectively;
- to address subordinates and colleagues with respect and only on "you".

2. If the subordinate is in a difficult life situation, its leader is called upon to provide all possible assistance and support.

3. The manager is not entitled to:
- in a rude form to criticize colleagues and subordinates;
- shift their responsibility to subordinates;
- show formalism, arrogance, rudeness;
- to encourage an atmosphere of mutual responsibility, to create conditions for earning and informing in the team;
- to allow manifestations of protectionism, favoritism, nepotism (nepotism), as well as abuse of office.

Article 6. Rules of conduct when carrying out activities related to the implementation of control and (or) supervisory functions

1. When performing official duties related to the performance of control and (or) supervisory functions, an official or employee should strive to:
- show exactingness, adherence to principles in combination with correctness, respect for the dignity of representatives of the audited organizations;
- objectively evaluate the activities of the audited organizations, excluding the influence of preconceived opinions and judgments;
- do not give reasons for suspicion or accusations in relations with representatives of the audited organizations;
- refrain from feasts, acceptance of unacceptable signs of attention, gifts, tributes and rewards.

2. When sending for inspection to an organization, an official or an employee who previously worked in an organization subject to inspection is obliged to notify the immediate supervisor of this in advance.

3. The official and the employee should avoid relationships that may compromise him or affect his ability to act independently.

Article 7. Culture of speech

1. An official and an employee are obliged to adhere to the generally accepted rules of the Russian language and use an official business style in oral and written speech.

3. In the speech of an official or employee, it is unacceptable to use:
- rude jokes and evil irony;
- inappropriate words and phrases;
- statements that can be perceived and interpreted as insults to certain social or national groups;
- expressions of an offensive nature related to a person's physical disabilities;
- obscene language, foul language and expressions that emphasize a negative attitude towards people.

Article 8. Appearance and dress code

1. An official and an employee in the performance of official duties are recommended:
- maintain an appearance that commands respect from colleagues and citizens;
- stick to formal business style clothes, which are distinguished by restraint, tradition, neatness;
- observe moderation in the use of cosmetics, perfumes, jewelry and other accessories.

2. An employee who is prescribed to wear a uniform should wear a uniform in accordance with the established requirements, clean, well-fitted and ironed.

Article 9. General rules for the maintenance of office premises and workplaces

1. An official and an employee must maintain order and cleanliness in the workplace. The furnishings of the office should be formal, making a favorable impression on colleagues and visitors.

2. An official and an employee should not hang posters, calendars, leaflets and other images or texts that do not correspond to the official setting, as well as advertisements in the office. commercial organizations, goods, works, services.

3. It is not recommended for an official and an employee to ostentatiously exhibit at the workplace:
- objects of worship, antiques, antiques, luxury;
- gifts, souvenirs, expensive writing instruments and other items made of expensive wood species, precious stones and metals;
- dishes, cutlery, tea accessories, food.

4. When placing in the office of letters, gratitude, diplomas and other evidence of personal merit and achievements of an official and an employee, it is recommended to show a sense of proportion.

Article 10. Relation to gifts and other signs of attention

1. Officials and employees should not accept or present gifts, awards, prizes, as well as accept and provide various signs of attention, services (hereinafter - gifts), the receipt or delivery of which may contribute to the emergence of a conflict of interest.

2. An official or employee may accept or give gifts if:
- it is part of an official protocol event and takes place in public, openly;
- the situation does not raise doubts about honesty and disinterestedness;
- the cost of accepted (handed) gifts does not exceed the limit established by the current legislation of the Russian Federation.

3. An official or employee should not:
- to provoke the presentation of a gift to him;
- accept gifts for himself, his family, relatives, as well as for persons or organizations with whom the official or employee has or had a relationship, if this may affect his impartiality;
- transfer gifts to other officials and employees, if this is not related to the performance of his official duties;
- to act as an intermediary in the transfer of gifts in personal selfish interests.

Article 11. Liability for violation of the Code

1. For violation of the provisions established by this code, an official, an employee shall bear moral responsibility before society, the collective and their conscience.

2. Along with moral responsibility, an employee who has committed a violation of the provisions established by this code and committed an offense in this regard, or disciplinary offense, bears disciplinary or other responsibility.

3. Violations by employees of ethical norms and rules of conduct established by the code are considered at a meeting of the commission on compliance with the requirements for official conduct and settlement of conflicts of interest.

Date of publication: 14.04.2011

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