Ethical codes of state and municipal employees. Incorrect behavior

This document is not just a set of rules. It is based on whole list international and Russian documents, including the main law of the country - the Constitution. as well as the generally recognized moral standards public morality.

Why and what is needed

The state apparatus, its entire vertical is a complex system power, implying different levels of subordination, access to information, responsibility and authority. To ensure a coherent and effective work such a complexly structured "organism" requires clear rules of behavior within the professional work ethics. The document in question is mandatory for use by all civil servants, regardless of rank, group, class and position.

What is provided

The application of the Code is provided, first of all, by the special social and legal status of civil servants. The thing is that the position of this group of people determines not only the influence of dogmas and rules of public morality on them (it doesn’t matter whether they are documented anywhere or not), but also the influence of the behavior of civil servants themselves on the formation of the ethics of official and interpersonal communication. That is, an official is a kind of model for ordinary citizens and his subordinates.

In addition, directly or indirectly, he personifies power, declares powers, determines the attitude to specific issues and options for their solution. It is useful to study the document for ordinary citizens as well, it will help to respond correctly to the actions of officials in a given situation, in accordance with the set of rules and expecting behavior and reactions from those in power within strictly defined limits.

Model code of ethics for state and municipal employees

On the this moment service relations between civil servants in our country are regulated by the current Code of Ethics and Official Conduct. The document clearly spells out the goals and objectives of the set of rules, their obligation for employees of any position, and even the level of responsibility for violations of the provisions of the document. The extent to which civil servants know and comply with " model code ethics and official behavior of civil servants”, is one of the main criteria qualitative assessment their work and behavior in the service.

The main principles governing official behavior of officials include:

• conscientious and professional performance official duties;
• understanding the meaning of their work, as the recognition, observance and protection of the rights and freedoms of man and citizen;
• prevention of excess of authority;
• loyalty to any groups that differ in social, professional and other criteria;
• the primacy of professionalism over personal interests;
• counteracting corruption and other crimes within the framework of the authorities and the law;
• correctness, attentiveness and observance of the law in all its manifestations.

Model Code of Ethics and Official Conduct of State and Municipal Employees

What will happen for non-compliance with the Code

Each case of violation of the current provisions of the document is considered by a special commission. Article 10 of this Code determines the responsibility of civil servants for any violations. In addition to moral responsibility, there is also a legal one:

• disciplinary action up to and including dismissal;
• administrative and criminal liability provided for by law.

Model Code of Ethics and Official Conduct of Public Servants Russian Federation is based on the provisions of the Constitution of the Russian Federation, the International Code of Conduct for Public Officials (Resolution 51/59 of the UN General Assembly of December 12, 1996), the Model Code of Conduct for Public Officials (Annex to the Recommendation of the Committee of Ministers of the Council of Europe of May 11, 2000 No. R (2000) 10 on codes of conduct for civil servants), Federal Law No. 273-FZ of December 25, 2008 “On Combating Corruption”, Federal Law No. 58-FZ of May 27, 2003 “On the System public service Russian Federation”, Decree of the President of the Russian Federation dated August 12, 2002 No. 885 “On Approval general principles official conduct of civil servants” and other normative legal acts of the Russian Federation, as well as on generally recognized moral principles and norms Russian society and states.

Article 1. Subject and scope of the Code

1. The Code is a set of general principles of professional work ethics and the basic rules of official conduct, which should be followed by civil servants of the Russian Federation (hereinafter referred to as civil servants), regardless of the position they hold.

2. A citizen entering the civil service of the Russian Federation (hereinafter referred to as the civil service) gets acquainted with the provisions of the Code and observes them in the course of his official activities.

3. Each civil servant must take all necessary measures to comply with the provisions of this Code, and every citizen of the Russian Federation has the right to expect from a civil servant behavior in relations with him in accordance with the provisions of this Code.

Article 2 Purpose of the Code

1. The purpose of the Code is to establish ethical norms and rules of official behavior of civil servants for the worthy performance of their professional activity, as well as promoting the strengthening of the authority of a civil servant, the confidence of citizens in the state and ensuring a unified moral and normative basis for the behavior of civil servants.

The Code is designed to improve the efficiency of performance by civil servants of their official duties.

a) serves as the basis for the formation of proper morality in the field of public service, respect for public service in public consciousness;

b) acts as an institution of public consciousness and morality of civil servants, their self-control.

3. Knowledge and observance of the provisions of the Code by a civil servant is one of the criteria for assessing the quality of his professional activity and official behavior.

Article 3. Basic principles of official behavior of civil servants

1. The basic principles of official behavior of civil servants are the foundations of behavior that they should be guided by in the performance of official duties.

2. Civil servants, being aware of their responsibility to the state, society and citizens, are called upon to:

a) perform official duties conscientiously and at a high professional level in order to ensure the efficient operation of state bodies;

b) proceed from the fact that the recognition, observance and protection of the rights and freedoms of man and citizen determine the main meaning and content of the activities of the bodies state power and civil servants;

c) carry out its activities within the powers of the relevant state body;

d) not give preference to any professional or social groups and organizations, be independent from the influence of individual citizens, professional or social groups and organizations;

e) exclude actions related to the influence of any personal, property (financial) and other interests that impede the conscientious performance of official duties;

f) notify the representative of the employer (employer), the prosecutor's office or other state bodies of all cases of applying to a public servant by any persons in order to induce to commit corruption offenses;

g) comply with the restrictions and prohibitions established by federal laws, perform duties related to the performance of public service;

h) observe neutrality, excluding the possibility of influencing their official activities decisions political parties, other public associations;

i) observe the rules of office, professional ethics and rules business conduct;

j) to show correctness and attentiveness in dealing with citizens and officials;

k) show tolerance and respect for the customs and traditions of the peoples of Russia, take into account the cultural and other characteristics of various ethnic, social groups and confessions, promote interethnic and interfaith harmony;

l) refrain from behavior that could cast doubt on the objective performance of civil servants' duties, as well as avoid conflict situations capable of damaging their reputation or the authority of a public body;

m) take measures provided for by the legislation of the Russian Federation to prevent the emergence of conflicts of interest and to resolve conflicts of interest that have arisen;

n) not to use his official position to influence the activities of state bodies, organizations, officials, civil servants and citizens when resolving personal issues;

o) refrain from public statements, judgments and assessments regarding the activities of state bodies, their leaders, if this is not part of the official duties of a civil servant;

p) comply with the rules of public speaking and provision of official information established in the state body;

c) respect the activities of representatives of funds mass media to inform the public about the work of the state body, as well as to assist in obtaining reliable information in the prescribed manner;

t) refrain from public speaking, including in the media, from the designation in foreign currency (conditional monetary units) of the cost in the territory of the Russian Federation of goods, works, services and other objects of civil rights, the amounts of transactions between residents of the Russian Federation, indicators of budgets of all levels budget system of the Russian Federation, the amount of state and municipal borrowings, state and municipal debt, except when it is necessary for the accurate transfer of information or provided for by the legislation of the Russian Federation, international treaties of the Russian Federation, business practices.

Article 4

1. A civil servant is obliged to comply with the Constitution of the Russian Federation, federal constitutional laws, federal laws, other regulatory legal acts of the Russian Federation.

2. A civil servant in his activities should not allow violations of laws and other regulatory legal acts based on political, economic expediency or for other reasons.

3. A civil servant is obliged to counteract manifestations of corruption and take measures to prevent it in the manner prescribed by the legislation of the Russian Federation on combating corruption.

Article 5. Requirements for anti-corruption behavior of civil servants

1. A civil servant in the performance of his official duties must not allow personal interest, which leads or may lead to a conflict of interest.

When appointed to a civil service position and performing official duties, a civil servant is obliged to declare the presence or possibility of his personal interest, which affects or may affect the proper performance of his official duties.

2. Civil servants are required to provide information on income, property and liabilities of a property nature, in accordance with the current legislation of the Russian Federation.

3. A civil servant is obliged to notify the representative of the employer, the prosecutor's office of the Russian Federation or other state bodies about all cases of appeal to him by any persons in order to induce him to commit corruption offences.

Notification of the facts of treatment in order to induce to commit corruption offenses, except in cases where an inspection has been or is being carried out on these facts, is the official duty of a civil servant.

4. A civil servant is prohibited from receiving in connection with the performance of official duties remuneration from individuals and legal entities(gifts, cash rewards, loans, services, payment for entertainment, recreation, travel expenses and other rewards). Gifts received by civil servants in connection with protocol events, business trips and with other official events are recognized respectively as the federal property and the property of the subject of the Russian Federation and are transferred by a civil servant under an act to the state body in which he replaces the position of the civil service, with the exception of cases established by the legislation of the Russian Federation.

Article 6. Handling inside information

1. A civil servant may process and transfer official information subject to the norms and requirements in force in the state body and adopted in accordance with the legislation of the Russian Federation.

2. A civil servant is obliged to take appropriate measures to ensure the security and confidentiality of information, for the unauthorized disclosure of which he is responsible and/or which became known to him in connection with the performance of official duties.

Article 7

1. A civil servant, endowed with organizational and administrative powers in relation to other civil servants, should be for them a model of professionalism, impeccable reputation, and contribute to the formation of a moral and psychological climate favorable for effective work in the team.

2. Civil servants endowed with organizational and administrative powers in relation to other civil servants are called upon to:

a) take measures to prevent and resolve conflicts of interest;

b) take measures to prevent corruption;

c) prevent cases of coercion of civil servants to participate in the activities of political parties, other public associations.

3. A civil servant, endowed with organizational and administrative powers in relation to other civil servants, must take measures to ensure that civil servants subordinate to him do not allow corruptly dangerous behavior, set an example of honesty, impartiality and justice with his personal behavior.

4. A civil servant, endowed with organizational and administrative powers in relation to other civil servants, shall be liable in accordance with the legislation of the Russian Federation for the actions or inaction of subordinate employees who violate the principles of ethics and the rules of official conduct, if he has not taken measures to prevent such action or inaction.

Article 8

1. In communication, a civil servant must be guided by the constitutional provisions that a person, his rights and freedoms are the highest value, and every citizen has the right to privacy, personal and family secrets, protection of honor, dignity, his good name.

2. When communicating with citizens and colleagues on the part of a civil servant, the following is unacceptable:

a) any kind of statement and action of a discriminatory nature based on sex, age, race, nationality, language, citizenship, social, property or marital status, political or religious preferences;

b) dismissive tone, rudeness, arrogance, incorrect remarks, presentation of unlawful, undeserved accusations;

c) threats, insulting expressions or remarks, actions that interfere with normal communication or provoke unlawful behavior.

3. Civil servants should facilitate the establishment of business relationships and constructive cooperation with each other in the team.

Civil servants must be polite, friendly, correct, attentive and show tolerance in dealing with citizens and colleagues.

Article 9. Appearance of a civil servant

The appearance of a civil servant in the performance of his official duties should contribute to the respect of citizens for state bodies, correspond to the generally accepted business style, which is distinguished by formality, restraint, traditionalism, and accuracy.

Article 10. Responsibility of a civil servant for violation of the Code

For violation of the provisions of the Code, a civil servant bears moral responsibility, as well as other responsibility in accordance with the legislation of the Russian Federation.

Compliance with the norms of the Code by civil servants is taken into account during certification, formation personnel reserve for promotion to higher positions, as well as when imposing disciplinary sanctions.

Professional ethics and business communication in the organizational environment are important components of industrial relations, affect economic activity and the stability of the enterprise, and their role is difficult to overestimate. Compliance with professional ethics and skills of competent conversation in a team, with partners and clients affect the success of the internal and external activities of the company, preserve its image and reputation.

Business conversation

Business communication implies principles and norms aimed at achieving mutually beneficial results. Regardless of the position and functions of the employee, he must be able to clearly state and argue his own thoughts, analyze the partner’s thinking, and form a critical attitude to relevant opinions and proposals.

As examples show business communication, prerequisite is to conduct a conversation and correct its process, the ability to listen to the interlocutor, to convince and exert a positive influence, to create a favorable atmosphere conducive to productive activity and the elimination of conflict situations, while maintaining the norms of professional ethics.

Ethics of telephone communication

Intonation is of primary importance in a telephone conversation, especially at the beginning and end. Any errors in speech, procrastination, stuttering cause tension or irritation in the interlocutor. And if the tone does not match the content of the information, the interlocutor is inclined to trust the intonation.

Before you call, you should most briefly form the task, make the necessary notes. After the connection, you need to introduce yourself, indicating your name and the name of the company, and then check with the interlocutor whether he has enough time.

Of course, regardless of emotional state, you should avoid inappropriate behavior in a way that openly expresses your own emotions. But excessive politeness in the form of long thanks can cause impatience and irritation in the interlocutor.

As extraordinary, requiring careful preparation of examples of business communication, you should indicate cases when the caller needs to be reminded of himself after a long absence, and also offer a service different types customers whose preferences are unknown.

Features of incorrect behavior

Incorrect behavior implies:

• insulting remarks to colleagues and clients of the company;
• usage profanity during conversation;
• rudeness, abuse of authority, obsessive behavior;
• tactless gestures towards colleagues and clients.

Also, incorrect employee behavior includes violation of the established dress code of the organization, wearing inappropriate clothing.

Code of Ethics

And official conduct is drawn up on the basis of the Constitution of the Russian Federation and developed in accordance with the principles and rules of conduct for an employee, which he is obliged to study upon admission to the position. A set of norms in the form of attitudes towards professional duty are designed to ensure the effectiveness of the performance of official duties, to help increase the authority of employees in the team.

The Code of Ethics and Service Conduct shapes relationships within labor collective. Through it, such concepts as conflict of interest within the company, abuse of authority, data confidentiality, personal integrity, compliance with the principles of healthy competition, and much more are regulated. Any citizen of the Russian Federation has the right to expect employees to behave in accordance with their professional ethics.

memorandum

Information in the form of a report is intended for higher management in order to bring it to his attention and apply appropriate measures. The difference between an official note and a memorandum is that the latter has legal force.

Any person who was present at the incorrect behavior of an employee has the right to issue a report on him. In addition to the report, it is permissible to record the facts of such a violation regarding other employees and business partners.

The official misconduct report must include the following items:

• indication of the culprit of incorrect behavior;
• the name of the injured party;
• the names of those present at the time of the incident;
• other circumstances of the incident.

Reporting functions:

• solving problems of an administrative or production nature;
• proposals for the rationalization and improvement of production;
• message to the management about disagreement with the decision of the higher;
• clarification of the circumstances that arose during the conflict with employees or the immediate supervisor;
• progress reports;
• Complaints in case of non-fulfillment of labor duties by subordinates;
• investigation into improper delegation of duties;
• reporting information about disciplinary violations;
• reporting information about non-standard incidents, which could result in material losses or physical harm;
• the positive nature of events requiring management attention.

Responsibility and punishment

For incorrect behavior, disciplinary punishment is provided in the form of a reprimand, remarks. At the same time, dismissal is not allowed, since the actions do not have the character of a one-time grave.

If prior to this, during the year, there has already been a disciplinary punishment against this employee, then a repeated remark may lead to dismissal, although his misconduct falls into another category of violations.

The internal investigation does not insist on indicating the expressions that were used against the injured party. And if the case goes to court, then such details should be confirmed, supported by facts with the help of witnesses.

Satisfaction of the claim by the court

In addition to the alleged punishment under Labor Code it is possible to apply the clauses of Article 152, which reflects the procedure for protecting business reputation.

The lawsuit will be satisfied under the following conditions:

• recognition of the fact of violation of the code of ethics and official conduct;
• disseminated information touches upon the issue of honor;
• inconsistency of information with reality.

In this case, the plaintiff is obliged to provide evidence of the facts of the insult, and the defendant is obliged to confirm what is true.

Professional ethics in macro perspective

Professional ethics include a system of specific moral norms and principles, taking into account the characteristics of a particular professional activity, which ensures confidential communication.

As consequences, several directions of a large-scale nature can be indicated.

1. Corrupt practices. This type of action limits the freedom of choice, changes the conditions for decision-making. At the same time, the employee is able to increase his benefit through unearned income. Bribery leads to a reallocation of resources in favor of less promising options.
2. Compulsion. Coercive actions hinder the development of relations between a certain seller and customers, are aimed at stimulating the purchase of specific services or products, which is why competition is untenable. As a result, there is a decrease in the quality of existing products, a narrowing of the range, and a reduction in demand. Fewer resources enter production than would go under unrestricted competition.
3. Inaccuracy of information. Distortion of information about the product leads to dissatisfaction of consumers, violation of the terms of subsequent deliveries and production cycles. The consequence of false information is an unjustified expenditure of funds.
4. Theft. Theft increases the cost of services and products, since the damage is supposed to be compensated for by rising prices. As a result - price increase and irrational redistribution of resources, shortage of products.

Psychology and ethics of business communication are components of the complex of basic sciences, based on the principles of their majority. And if the success of society does not depend on one individual, then the success of the company has an impact on the subject and society. Thus, the development of the individual, relationships within the organization, the success of the enterprise and community development interrelated, so professional ethics always remains relevant.

Code of Ethics and Rules of Service Conduct for State and Municipal Employees

Building a democratic legal social federal state requires the creation of an adequate system of civil service, the formation of highly competent, moral personnel of the state administration apparatus. In this regard, professional ethics, moral culture of civil servants, officials and heads of public authorities are becoming increasingly important.

The Code of Service Professional Ethics and Rules of Business Conduct for Russian Civil Servants serves the purpose of observing in the public service the ethical norms and rules of human society, the historically established moral foundations of the peoples inhabiting the territory of the Russian Federation, the traditions of living according to the laws of truth, to carry out self-development of feelings of social justice.

A citizen of the Russian Federation entering the state service of the Russian Federation or a municipal service is obliged to familiarize himself with the provisions of the Code and comply with them in the course of his official activities.

Each state (municipal) employee must take all necessary measures to comply with the provisions of the Code, and every citizen of the Russian Federation has the right to expect a state (municipal) employee to behave in relations with him in accordance with the provisions of the Code.

The purpose of the Code is to establish ethical norms and rules of official behavior of state (municipal) employees for the worthy performance of their professional activities, as well as to help strengthen the authority of state (municipal) employees, citizens' trust in state bodies and local governments and ensure uniform norms behavior of state (municipal) employees.

The Code is designed to increase the efficiency of performance by state (municipal) employees of their official duties.

The Code serves as the basis for the formation of proper morality in the field of state and municipal service, respect for state and municipal service in the public mind, and also acts as an institution of public consciousness and morality of state (municipal) employees, their self-control.

Knowledge and observance by state (municipal) employees of the provisions of the Code is one of the criteria for assessing the quality of their professional activities and official conduct.

In official behavior, a state (municipal) employee must proceed from the constitutional provisions that a person, his rights and freedoms are the highest value and every citizen has the right to privacy, personal and family secrets, protection of honor, dignity, his good name.

In official conduct, a state (municipal) employee refrains from:

a) any kind of statements and actions of a discriminatory nature based on sex, age, race, nationality, language, citizenship, social, property or marital status, political or religious preferences;

b) rudeness, manifestations of a dismissive tone, arrogance, biased remarks, presentation of unlawful, undeserved accusations;

c) threats, insulting expressions or remarks, actions that interfere with normal communication or provoke unlawful behavior;

d) smoking during official meetings, conversations, other official communication with citizens.

State (municipal) employees are called upon to contribute by their official behavior to the establishment of business relationships in the team and constructive cooperation with each other.

State (municipal) employees must be polite, friendly, correct, attentive and show tolerance in dealing with citizens and colleagues.

The appearance of a state (municipal) employee in the performance of official duties, depending on the conditions of service and the format of the official event, should contribute to the respectful attitude of citizens towards state bodies and local governments, correspond to the generally accepted business style, which is distinguished by formality, restraint, traditionalism, accuracy.

Official duties of a civil servant are carried out according to the rules of a strictly established order.

The moral duty of a civil servant should be: conscientious performance of his official duties, the desire to be diligent, organized, responsible and dedicated to his work, maintain his qualifications at a high level, know and correctly apply the current legislation, regulatory legal acts, moral standards within the scope of his powers. and morality.

Service ethics prohibits actions that violate the corporate activities of government employees. No one has the right to publicly, outside the framework of professional and research activities, criticize the current legislation, state policy, decisions and sentences of the judiciary that have entered into force, and the official activities of senior leaders and colleagues in the service.

It is recommended to treat representatives of the media, human rights organizations and other structures of civil society with understanding and respect, to provide them with the necessary assistance in obtaining information and implementing other forms of socially useful activities.

The official etiquette of civil servants requires, in dealing with citizens, foreigners and stateless persons, including illegal migrants, both in the performance of their official duties and in off-duty relations, to observe generally accepted principles of international law, rules of conduct; demonstrate polite, correct treatment, restraint, a fundamental desire to deeply understand the essence of the issue, the ability to calmly listen and understand a different position or point of view; demonstrate an equal attitude towards everyone, the validity and reasonableness of statements and managerial decisions.

The official etiquette of a civil servant is aimed at eradicating and neutralizing such negative phenomena in the public service as arbitrariness, rudeness, disrespectful attitude towards people, selfishness, indifference, personal immodesty, promiscuity in choosing the closest environment and abuse of power.

A civil servant is obliged to avoid all types of corruption and corrupt relationships.

Civil servants are obliged to comply with the regime and order of official activities, and, according to the ethical need, adjust communication with colleagues and subordinates in the service.

The moral requirements and norms of the Code oblige all civil servants to be guided in their official activities, along with the Constitution of the Russian Federation, federal laws and laws of the subjects of the Federation, other regulatory and legal acts, generally accepted norms of morality and morality.

The Code is designed to increase the prestige and authority of public authorities and, on this basis, have a positive impact on improving the efficiency of the functioning of public administration.

State (municipal) employees, being aware of their responsibility to the state, society and citizens, are called upon to:

a) perform official duties conscientiously and at a high professional level in order to ensure the efficient operation of state bodies and local self-government bodies;

b) proceed from the fact that the recognition, observance and protection of the rights and freedoms of man and citizen determine the main meaning and content of the activities of both state bodies and local governments, and state (municipal) employees;

c) carry out its activities within the powers of the relevant state body and local self-government body;

e) exclude actions related to the influence of any personal, property (financial) and other interests that impede the conscientious performance of their official duties;

g) comply with the restrictions and prohibitions established by federal laws, perform duties related to the performance of state and municipal service;

h) observe impartiality, excluding the possibility of influencing their official activities by the decisions of political parties and public associations;

i) observe the norms of official, professional ethics and rules of business conduct;

j) to show correctness and attentiveness in dealing with citizens and officials;

k) show tolerance and respect for the customs and traditions of the peoples of Russia and other states, take into account the cultural and other characteristics of various ethnic, social groups and confessions, promote interethnic and interfaith harmony;

Civil servants must remain independent of the influence of professional or social groups, as well as financial factors, observe political neutrality and professional ethics.

Violation of the provisions of the Code by a state (municipal) employee is subject to moral condemnation at a meeting of the relevant commission on compliance with the requirements for official conduct of state (municipal) employees and settlement of conflicts of interest, and in cases provided for by federal laws, violation of the provisions of the Code entails application to a state (municipal) employee measures of legal responsibility.

Compliance with the provisions of the Code by state (municipal) employees is taken into account when conducting attestations, forming a personnel reserve for promotion to higher positions, as well as when imposing disciplinary sanctions.

Thus, professional ethics is a set of certain moral duties, principles and norms of behavior that are implemented in the relationship of employees in the process labor activity. It is designed to instill moral principles and rules of duty, honor, to educate a person. Professional ethics is based on universal human ethics, therefore, it expresses the moral principles of managers and specialists. Its basis is conscientious work, the multiplication of personal and social wealth, a high consciousness of public duty, collectivism and comradely mutual assistance, humane relations between people and mutual respect, honesty, openness, democracy, modesty, implacability to injustice, bribery, bureaucracy.

Civil servants should be aware that the code of ethics should be the standard, so they should be demanding of themselves.

Approved by the decision of the Council
on public service
Krasnoyarsk Territory
from 30.03.2011

Article 1. General provisions

1. The Code of Ethics and Conduct of Persons Holding Public Offices of the Krasnoyarsk Territory (hereinafter referred to as the Territory), elected municipal positions (hereinafter referred to as officials), state civil servants of the Territory and municipal employees (hereinafter respectively referred to as employees, the Code) is a set of general principles of professional ethics and basic rules of conduct that officials and employees should be guided by in connection with being in the state and municipal service, substitution government positions Krasnoyarsk Territory, elected municipal positions.

2. The provisions of this code shall apply to deputies of the Legislative Assembly of the Territory, deputies of the representative bodies of the municipality in the part not regulated by the rules of deputy ethics established by these bodies, and to the extent that it does not contradict the status of the deputy of the Legislative Assembly of the Territory, the deputy of the representative body of the local self-government.

3. Officials and employees should comply with the provisions of the code; every citizen has the right to expect from an official and an employee such behavior in relations with a citizen that is consistent with the provisions of the code.

4. This code is applied in order to ensure uniform ethical norms and rules of conduct for officials and employees for the recognition, observance and protection of the rights and freedoms of man and citizen, maintaining the confidence of citizens in the state bodies of the region and local governments.

5. An official, an employee assumes obligations to use legal and moral means to achieve the results of their activities, which will determine the moral right of an official and an employee to public trust, respect, recognition and support of citizens.

6. Compliance with the ethical norms and rules of conduct established by the code is the moral duty of every official and employee, regardless of their position.

7. Compliance with the provisions of the code by employees is one of the criteria for assessing the quality of the professional activities of employees, their behavior.

Article 2 General rules behavior of an official and an employee

1. The behavior of an official and an employee must always and under all circumstances be impeccable and professional.

2. An official and an employee should:
- behave kindly, attentively and attentively, causing respect of citizens to the state authorities of the region, state bodies of the region and local governments;
- control their behavior, feelings and emotions, not allowing personal likes or dislikes, hostility, bad mood or friendly feelings to influence decisions made, be able to foresee the consequences of their actions and actions;
- treat citizens equally correctly, regardless of their official or social status, not show subservience to persons with a high social status and disdain for people with a low social status;
- stick to business style behavior based on self-discipline and expressed in professional competence, commitment, accuracy, accuracy, attentiveness, the ability to value one's own and other people's time;
- show modesty in behavior with colleagues, assist colleagues in the successful completion of difficult assignments, avoid manifestations of bragging, envy and ill will;
- refrain from personal relationships that can obviously damage reputation and authority, affect the honor and dignity of an official or employee, or call into question his objectivity and independence;
- refrain from making critical comments about officials and employees in the presence of citizens, if critical statements are not related to the performance of official duties;
- exclude the use of one's official position, including the use (presentation) of an official certificate for personal interests not related to the performance of official duties.

3. An official and an employee should refrain from:
- the use of narcotic drugs, psychotropic substances and preparations, except for cases of their use as prescribed by a doctor;
- smoking tobacco, drinking drinks containing alcohol in public places, public and municipal institutions, other organizations, during the performance of official duties;
- chewing gum during meetings, communication with colleagues, citizens;
- participation in gambling, visiting casinos and other gambling establishments;
- provision, placement and dissemination in the media, in the Internet information and telecommunication network of any information that may damage the reputation of the state body of the region, local government, official or employee.

4. When using the telephone, an official and an employee are advised to speak quietly, correctly and concisely, without creating inconvenience to others; turn off mobile phone before the beginning office meeting refrain from answering phone calls when interacting with visitors.

Article 3. General rules for communication with citizens in the performance of official duties

1. In communicating with citizens, an official and an employee must be guided by the provision of the Constitution of the Russian Federation on the right of every citizen to privacy, personal and family secrets, protection of honor, dignity, and his good name.

2. When communicating with a citizen, an official and an employee are recommended to:
- Express your thoughts in a correct and convincing manner;
- listen to the citizen's questions carefully, without interrupting the speaker, showing goodwill and respect for the interlocutor;
- be respectful to older people, veterans, the disabled, to provide them with the necessary assistance.

3. When communicating with citizens on the part of an official and an employee, it is not recommended to allow:
- any kind of statements and actions of a discriminatory nature, including on the basis of gender, age, race, nationality, language, citizenship, social, property or marital status, political or religious preferences;
- arrogant tone, rudeness, arrogance, incorrectness and tactlessness of remarks, presentation of unlawful, undeserved accusations, bickering and other actions that impede normal communication;
- statements and actions that provoke illegal behavior;
- to force a citizen who came to an appointment to wait unreasonably long for an appointment.

Article 4. Moral and psychological climate in the team

1. In order to maintain a favorable moral and psychological climate in the team, an official and an employee should:
- to promote the establishment of business, friendly relationships in the team;
- maintain an atmosphere of mutual exactingness and intolerance to violations of official discipline and the rule of law;
- observe subordination, be executive, show reasonable initiative, accurately and timely report to the head on the execution of orders and orders;
- to have endurance, to be responsible for their actions and words.

2. Officials and employees should not allow actions that could harm the moral and psychological climate in the team, including:
- discussion of orders, decisions and actions of managers carried out within their powers;
- dissemination of information of dubious nature;
- biased and biased attitude towards colleagues;
- Claims for special treatment and undeserved privileges;
- manifestations of flattery, hypocrisy, importunity, deceit.

Article 5. Rules of conduct for officials or employees performing the functions of managers

1. An official or an employee performing organizational and administrative functions in relation to subordinates (hereinafter referred to as the head) must strive to comply with the following rules of professional ethics:
- treat the subordinate as a person, recognizing his right to have his own professional judgments;
- show high demands, adherence to principles, combined with respect for the personal dignity of a subordinate;
- fair and rational distribution of job responsibilities;
- to stop intrigues, rumors, gossip, manifestations of dishonesty, meanness, hypocrisy in the team, to prevent the occurrence of conflicts;
- timely consider the facts of violation of the norms and principles of professional ethics and make objective decisions on them;
- encourage subordinates impartially, fairly and objectively;
- address subordinates and colleagues respectfully and only on "you".

2. If the subordinate is in a difficult life situation, its leader is called upon to provide all possible assistance and support.

3. The head is not entitled to:
- in a rude form to criticize colleagues and subordinates;
- shift responsibility to subordinates;
- show formalism, arrogance, rudeness;
- encourage an atmosphere of mutual responsibility, create conditions for whistleblowing and denunciation in the team;
- allow manifestations of protectionism, favoritism, nepotism (nepotism), as well as abuse of official position.

Article 6

1. When exercising official duties related to the performance of control and (or) supervisory functions, an official or employee must strive to:
- show exactingness, adherence to principles, combined with correctness, respect for the dignity of representatives of the audited organizations;
- objectively assess the activities of the audited organizations, excluding the influence of biased opinions and judgments;
- not to give reasons for suspicion or reproach in relations with representatives of the audited organizations;
- refrain from feasts, accepting unacceptable signs of attention, gifts, offerings and rewards.

2. When sent for verification to an organization, an official or employee who previously worked in the organization subject to verification is obliged to notify the immediate supervisor of this in advance.

3. An official and an employee should avoid relationships that may compromise him or affect his ability to act independently.

Article 7. Culture of speech

1. An official and an employee must adhere to the generally accepted rules of the Russian language and use the official business style in speech and writing.

3. In the speech of an official or employee, it is unacceptable to use:
- rude jokes and malicious irony;
- inappropriate words and speech turns;
- statements that can be perceived and interpreted as insults against certain social or national groups;
- insulting expressions related to a person's physical disabilities;
- foul language, foul language and expressions emphasizing a negative attitude towards people.

Article 8. Appearance and dress code

1. An official and an employee in the performance of official duties are recommended:
- support appearance commanding respect from colleagues and citizens;
- stick to formal business style clothes, which are distinguished by restraint, traditionalism, accuracy;
- observe moderation in the use of cosmetics, perfumes, wearing jewelry and other accessories.

2. An employee for whom the wearing of uniforms has been established should wear uniforms in accordance with established requirements, clean, well-fitted and pressed.

Article 9. General rules for the maintenance of office premises and workplaces

1. An official and an employee must maintain order and cleanliness in the workplace. The atmosphere of the office should be formal, making a favorable impression on colleagues and visitors.

2. An official and an employee should not post posters, calendars, leaflets and other images or texts that do not correspond to the official situation, as well as containing advertising in the office commercial organizations, goods, works, services.

3. It is not recommended for an official and an employee to defiantly exhibit at the workplace:
- objects of worship, antiquities, antiques, luxury;
- gifts, souvenirs, expensive writing instruments and other items made of expensive wood species, precious stones and metals;
- crockery, cutlery, tea accessories, food.

4. When placing certificates, thanks, diplomas and other evidence of personal merits and achievements of an official and an employee in the office, it is recommended to show a sense of proportion.

Article 10. Attitude towards gifts and other signs of attention

1. Officials and employees should not accept or give gifts, rewards, prizes, as well as accept and provide various signs of attention, services (hereinafter referred to as gifts), the receipt or delivery of which may lead to a conflict of interest.

2. An official or employee may accept or give gifts if:
- it is part of an official protocol event and takes place publicly, openly;
- the situation does not raise doubts about honesty and disinterestedness;
- the cost of accepted (delivered) gifts does not exceed the limit established by the current legislation of the Russian Federation.

3. An official or employee should not:
- to provoke the presentation of a gift to him;
- accept gifts for himself, his family, relatives, as well as for persons or organizations with which the official or employee has or had relations, if this may affect his impartiality;
- transfer gifts to other officials and employees, if this is not related to the performance of his official duties;
- act as an intermediary in the transfer of gifts in personal selfish interests.

Article 11. Responsibility for violation of the code

1. For violation of the provisions established by this code, an official, an employee shall bear moral responsibility to society, the team and their conscience.

2. Along with moral responsibility, an employee who has committed a violation of the provisions established by this code and committed an offense in connection with this or disciplinary offense bears disciplinary or other liability.

3. Violations by employees of ethical norms and rules of conduct established by the code are considered at a meeting of the commission for compliance with the requirements for official conduct and settlement of conflicts of interest.

Publication date: 04/14/2011

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