Ethics of service relationships. Service ethics

Engineering systems 14.10.2019

Introduction

I. Office ethics

II. Specificity of the formation of ethics of civil service

1. Ethics of civil service as unity of professional and management systems

2. The role of law in the formation and development of public service ethics

3. Home concepts of professional ethics of civil service

III. Functions of etiquette in public service

1. Requirements for civil servants

2. Basic etiquette functions in public service

IV. The basic principles of the state employee

Conclusion

BIBLIOGRAPHY

Introduction

Indisputable is the fact that there is no personality outside communication. But the process of communication cannot be spontaneous, unpredictable character. In order for it normally, it is unconfluous, and led to the expected and significant results for both sides, it should obey certain rules of external behavior, the totality of which is denoted by the concept of "etiquette".

However, the unwritten rules themselves regulating the external manifestations of the relationship between people who raise the habit to coordinate their actions with the ideas about respectfulness, goodwill and trust, were developed much earlier. They are due to the needs of the survival and normal functioning of the social organism, the need to muffle the natural instincts laid in each individual and oppose them the rules of communication, based on mutual respect for the interests and on mutual support.

The point of view is enough according to which the etiquette, as an element of the external behavior of a person, is organically not associated with its morality: a person with exquisite manners, since childhood, the political sweep of the politex wisdom can remain arrogant, inherent, immoral. However, such a person is unlikely to be able to mislead the people around him for a long time to be called a human cultural, brought up. The external form of behavior, devoid of moral base, loses its meaning, acquiring only the type of disguised rudeness and disrespect for people, which sooner or later comes out. "Ice" or "Khamskaya" courtesy have nothing to do with genuine human culture. The rules of etiquette, observed only externally, allow a person depending on the circumstances and individual character traits with ease to retreat from them.

I. Service ethics

Service ethics is the widespread concept in the field of professional ethics. Under official ethics, they understand the totality of the most common norms, rules and principles of human behavior in its professional, industrial and official activity. These norms must comply with every person who has begun to work. The number of these norms is small. The overwhelming part of them is formulated in the maximum general form, in order to be detailed in relation to specific activities. Requirements of service ethics:

The savings of the material resources provided by the employee for the implementation of production activities. These resources can be the most different. The need to replenish lost resources with a heavy cargo falls on the profit and cost of products, hence the requirement to reduce losses to a minimum. This rate includes saving heat, buildings, techniques, materials, etc.

The correctness of interpersonal relationships. A person in his work should behave in such a way that there are interpersonal conflicts as far as possible, and that others can work comfortably next to it with direct and indirect interpersonal contact.

All these requirements are divided into two subgroups. The first subgroup: includes requirements in interpersonal contacts horizontally (subordinate - subordinate, head-manager). The second subgroup: Includes requirements in interpersonal contacts by vertical (subordinate - head). The main requirement to subordinate is the recognition of the right of the head to give orders, which includes the functional responsibilities assumed by the person under an employment contract.

The subordinate must, based on these duties, appropriately build their behavior, and do not use various forms of evasion from execution of orders. Evasion may be vowels, public, with the statement of certain conditions to the head. It may be hidden, take the character of a secret (with the help of facial expressions, gestures, individual words) provoking the head for open actions against the subordinate. In these situations, the subordinate for the surroundings can often be affected by the suffering side, and the response to it of the head is inadequate. One of the reasons for such behavior of the subordinates may be the desire to maintain a certain social capital, look striking, acquire the status of an informal leader, to achieve any benefits for yourself, etc.

II. . Specificity of the formation of ethics of civil service

1. Ethics of civil service as unity of professional and management systems

The public service is a specific type of activity related to the implementation of the state policy and implementation on behalf of the state of major economic, social and political programs among the population. The origins of the civil service are searching in the origins of the formation of the state, so in the twentieth century. Prior to N. E. In the ancient Sumer, there was a first uprising for social justice against the state apparatus, there were also the primitives of the two-challenging parliament and ethical rules of the civil service.

Ancient Greece and the Imperial Rome played a big role in the formation of ethics of civil service as a prototype of modern bourgeois states. The nature of the authorities was analyzed in them, the concept of "power", "interaction with society", "the role of law" began to be formed in philosophy.

The historical realities of the formation of civil service in a particular country had a significant role in the formation of ethics of civil service. They made ethical demands more specific, due to the historical realities of this country.

The public service assumes the presence of an existence of a working or another volume of power administrative powers, therefore ethics of the civil service includes all the basic elements of the ethics and culture of management (decision making, its preparation, implementation, foresight of the consequences of decisions taken, etc.). At different levels of civil service, the volume of powerful permissive powers is different. At the grassroots levels, the volume of these powers is small due to the rigid centralization of the activities of the civil service, ordinary employees perform performing functions, but, nevertheless, they have a certain set of powerful powers.

Ethics of civil service includes a number of elements of ethics of ideologized systems: the requirement of subordination of the main personal qualities of the specifics of the achieved (implemented) idea, the elimination of all those who are unable to apply those methods and methods that are necessary to achieve their goals. The civil service system has always existed official or informal ways to track the behavior of government officials for compliance with their standards imposed in this period to civil servants. There is a system of internal penalties of civil servants.

In the organization of the civil service and its functioning there are many specific points that act in contradiction with the moral qualities required from the civil servant. The morality of officials decomposes from the inside. Such features that negatively affect the moral of civil servants are:

Specific form of remuneration in the public service;

Its territorial device;

Vertical extension in the direction of activity;

A special nature of the flow of labor;

Special interest of individual strata of the population in the activities of the civil service.

Thus, the ethics of the civil service seems to be sufficiently unstable, wounded by a complex dependence on the circumstances. On the other hand, the state employee is the face of the state and the nation, the key to the successful functioning of the state. Therefore, there are a number of qualities that the civil servant must have to possess. In this regard, the right plays a decisive role in organizing civil service.

2. The role of law in the formation and development of public service ethics

Another profession, in whose activities the right would play such a big role, no. The right to ensure the morality of civil servants dominates, the structure of the civil service, coinlability, replaceability cycles, the system of punishment, offsets, etc. is prescribed.

Thus, in the public service the right is the main regulator of relations between people within the civil service system and with the outside world. Ethics of the civil servant occupies a support position.

The purpose of the right is to unify and standardize the behavior of civil servants so that neither a frequent changeability, nor the small volume of public relations with the official could affect the perception of the figure of the official as a state representative.

3. Basic concepts of professional ethics of civil service

Professional ethics of a civil servant helps to specify, implement moral values \u200b\u200bin conditions, sometimes very complex, unusual. Professional ethics does not form new principles and the concept of moral consciousness, it, as it were, "adapts" already known principles, concepts to specific areas of human life.

Professional ethics and professional moral consciousness for their functioning should have its own specific concepts. Briefly consider those of them that will be interested in us most. Perhaps the initial concept of professional ethics is the concept of "professional debt", in which the official duties are fixed. It was the awareness of his official debt that encourages representatives of a number of professions to relate to their work with the most responsibility, given the many specific nuances of the relationship of the individual and society, personality and team. Professional duty stimulates self-denial, it is in him a concrete expression of a person's debt.

Such concepts as "Professional Honor" and "Professional Dignity" should be allocated. In the concept of a professional honor, an assessment of the importance of a profession in the life of society is expressed. The awareness of this significance is very important for the civil servant and is the basis of professional dignity, self-esteem of its activities. It is important to note that the concepts of "honor" and "service" as social phenomena are closely related to each other. It is not by chance in the old days, a high title was understood in honor of the victim. Honor is a combination of higher moral - ethical principles in person. It consists in the moral dignity of a person, his valor, honesty, nobility of the soul, a pure conscience, the desire to follow the sublime ideal of truth, justice, good, serving to their Fatherland.

Honor not only moral, but also the historical category. It is derived from the conditions of the era in which people live, is part of their consciousness, is focused on a particular system of values, behavior norms, etc.

Honor at the same time, the category is active. She manifests itself in the actions of people, in their relationship with each other. Depending on the nature of the relations in which a person may be in relation to other people, several types of honor are distinguished. German philosopher XIX century A. Shopenhauer, emitted, for example, such types of honor as civil, service, military, knight, male, etc.

Of paramount importance for a person, whatever he dealt, has, naturally, a civil honor. According to the philosopher, no man can do without it. Its actions and value applies to all classes, not excluding the highest. Honor obliges all citizens to rides for the interests of their fatherland, multiplying his wealth, good name and glory, respectfully applies to the laws of the state, to maintain public order, cares about old men and children, helping the poorly protected layers of citizens. Indeed, in a legal, democratic, social state, each person has the right to a decent life.

Civilian honor has a significant impact on the honor of the service, at least in the part that is related to the high social significance of the service and official activity. In a modern sense, the service is the service to the state, the Fatherland, the people. Social meaning of service is especially pronounced in turning era in the life of the state, when the responsibility of people for the destinies of the country increases sharply.

The official honor, in addition to social sense, has another, no less important side associated with the implementation of their debt employees. In view of the publicity of the service, the activities of civil servants, their professional, personal qualities are under the closer attention to the public. As Schopenhauer notes, "the service honor is in the universal opinion of others that a person who occupies his position really has all the necessary for this quality and in all cases accurately performs his official duties.

Professional honor and professional dignity, mutually complementing each other, help maintain a certain, rather high level of morality. Professional honor and professional dignity of the civil servant will be expressed in the decisions and various actions.

Professional morality for a civil servant includes the concept of "professional justice." It's not so easy to be. A civil servant is required to spend a lot of effort to thoroughly explore this or that situation, objective circumstances. Assess the template, on the advice of the authorities - it is much easier. But it is professional justice, a professional conscience and encourages a civil servant to be fair, not to succumb to the pressure of "over", mafia groups, etc. Justice is certainly important in relations with colleagues. Double, triple standards in the estimates of "their" and "strangers", comfortable and not comfortable destroy the moral consciousness of the specialist himself, and the moral and psychological climate of the team. Since communication with a specific person is most of the working time of the main number of civil servants, it is possible to talk with full confidence about such a concept of professional morality as "professional tact".

It is especially worth allocating the basic principles of the professional ethics of a civil servant.

First of all, the principle of humanism is initial for professional ethics, i.e. respectful attitude to every human person, understanding its uniqueness, self-sufficient value. The principle of humanism is opposed to a purely utilitarian attitude to personality, its consideration, mainly, as the means of achieving some other, albeit quite important goals.

The principle of optimism (professional) intersects with the principle of humanism. Thus, the public servant is not easy to fulfill his duties without faith in the fact that his efforts, his work, both accepted and the decisions performed by him contribute to the development of the state, strengthen the principles of democracy, legality and law enforcement. This faith elevates and helps to develop a good start in man.

Any activity, especially the one, which is directly directed to a person must be autonated, spiritualized by a high idea. Therefore, professional ethics of a civil servant must include the principle of patriotism. Obviously, love for the Motherland cannot be combined with dismissive relationships to other countries, other peoples. If you remember the aristotle's arguments about the golden middle, then patriotism can be represented as a middle between two extremes: between national disgrace and governing, imprisonment in front of all foreign. True patriotism includes a constructive attitude towards achieving other peoples.

The basic concepts and principles of professional ethics of a civil servant form its framework, which is filled with "flesh and blood" in various everyday situations.

III . Functions of etiquette in public service

1. Requirements for civil servants

The moral requirements for civil servants can be divided into 4 groups: a group of requirements is associated with the presence of power and administrative powers among officials. Requirements for employees at the level of which decisions are made are transferred to ethics of management (determination, professionalism, ability to leadership, etc.);

Performing discipline. The basis of this requirement is the fact that the life of a person also depends on the civil servant, since the professional function of officials includes the design of documents per person since its birth. Discipline, attentiveness, dictuctance, punctuality, pedantry and law-ability - these qualities characterize the performing discipline;

Such qualities that are determined by the fact that today in the structure of professional activities of officials is increasing the volume of communication. It is important here that communication is not only increasing quantitatively, but also becomes more diverse, dirty. This communication includes new segments of the population, which vary in interest, social status, income level, etc. An official must be inherent in such qualities as communicativeness, openness, respect for someone else's point of view, the ability to listen and hear, restraint, tacty, pupil, spending a word, the ability to file yourself;

Qualities explained by the "Aquarium Effect". This is the special position of the civil servant in society: the acute attention of people (even to his personal life) is riveted. From this it follows that the public service is not only a profession, but also a lifestyle. Restraint, asceticism, the feeling of responsibility for the retreat from standards, personal behavior is the qualities of the official who are responsible for the opinion of the public about the state.

With the practical application of the concept and principles of professional ethics of civil service, they acquire the form of ethical requirements. Of these, the main, which should be placed in a public servant both when entering public service and in the performance of state-official authority:

Commitment to the highest moral principles, loyalty to the state; The state employee must put state interests above individual, private interests, goals and objectives of political parties, other public associations;

Compliance with the principles of civil service;

Permanent readiness to make the protection of the Constitution, federal laws and laws of the subjects of the Federation, never to violate the provisions of the adopted oath to the state and not abandon the legitimate requirements for the state position;

Honest service to the state;

The desire to find and use the most efficient and economical ways to perform government problems and functions;

The absence of a state employee elements of discrimination against some subjects, on the one hand, the provision of special benefits and privileges to other subjects, for a special remuneration or without it, on the other;

Never accept any benefits and benefits for yourself and members of your family, using their official authority;

Do not make any personal promises related to public service duties;

Never use any information obtained confidentially during the execution of their job duties as a means of obtaining personal gain;

Do not engage in entrepreneurial activities;

Expose corruption and constantly fight it in state bodies;

Observe the business regime and the correctness of communication with citizens and colleagues;

Strive to create a business image of a civil servant;

Not to express its personal opinion about the current political figures;

Avoid abuse of official position, mercenary or other personal interest;

In communicating with citizens, both in the performance of their powers and in the non-vigorous relations to comply with the generally accepted rules of conduct; behave with dignity; demonstrate a polite correct circulation, impartiality, principle, the desire to deeply understand the essence of the question, the ability to listen and understand another position; equal treatment to all citizens and legal entities; Weightedness of expressed judgments and received management decisions.

2. The main functions of the etiquette in the public service

The specificity of this kind of professional activity as the public service, the features of the socio-legal status of a civil servant and arising from it of relevant official situations, allow us to talk about the etiquette of civil servants as about the combination of specific rules governing the external manifestations of relationships between people in the process of their professional activities in everything Difood of forms of service communication.

In the public service, where relations are built on the basis of subordination, each type of communication (subordinate and chief, colleagues, officials and visitor) has sufficient specificity and subordinate to its practical policy of etiquette oriented and dignity as a higher value.

Etiquette in public service performs various functions. Allocate the information function, the function of standardization of individual and group behavior models, the function of social control and social influence, the function of creating psychological comfort. Etiquette norms inform about how to behave a civil servant in a particular service situation and what behavior should be expected from colleagues from the head or from subordinates. Standardizing the behavior of each member of the team, etiquette helps them, without thinking, sometimes almost unconsciously, choose a line of behavior in accordance with the real situation and expectations of others, without risking to get into an awkward or predicament or cause complications in relations with others. Following the adopted behavioral rules in each part of communication strengthens confidence in the correctness of its actions, gives rise to self-esteem, creates a sense of psychological comfort.

IV. . The basic principles of the state employee

The basis of the state employee's etiquette is the general principles of modern etiquette, complied with today all over the world: these are the principles of humanism, the feasibility of actions, aesthetic attractiveness of behavior and respect for the traditions of their country and countries, with representatives of which civil servants have to enter business contacts.

The principle of humanism enshrines the moral basis of the business etiquette. It is specified in the requirements addressed to the culture of relationships and including politeness in the entire variety of its shades: correctness, courtesy, courtesy, delicacy, tact, modesty, accuracy. The credo of the principle of humanism: good relations are the key to fruitful cooperation, acting by one of the most effective motivators of work activity, an inappropriate part of organizational culture.

In each specific situation, we choose the form of politeness corresponding to this situation, namely correct politeness, which allows, without disturbing etiquette, give to understand the person our attitude towards his act. Correctness allows parties to preserve self-esteem and not to humiliate the other.

Another form of courtesy is courtesy, respectful courtesy. In official relations, a respectful form of courtesy serves as a reliable way to protect both the dignity of the subordinate, and the authority of the head, observing the service hierarchy, to have respect to the head without the shadow of helpfulness and humiliation and to "honor" the attention of subordinate without arrogance and cv. Calizability has nothing to do with persistence and firmware in the rank medium.

The bright manifestation of the harmony of the inner and external culture of a person is a delicacy, the property of truly educated, intelligent people, the highest expression of goodwill, preventability and friendly.

Politeness in official relations is not an end in itself, but a means of creating and maintaining a healthy morality and psychological climate in a team, and each employee has a sense of psychological control and security. She helps to prevent emerging misunderstandings and make communication more pleasant.

Politeness always accompanies tactfulness - then a sense of a measure that allows a person to accurately catch the border between what is possible and what is impossible. It helps to warn the situation that causes awkwardness, and if it still arises - not to notice her. Tactical leader will not "fire" subordinate to the mistake committed by him in the presence of unauthorized persons. A tactful person will not become unceremonious to make comments to a new or more young employee, will not allow himself the desired statements, seeing the shadow of concern or chagrin on the face of the colleague, will not be indispensable about the causes of his condition. He will not give unandoned tips, interfere with personal affairs and disseminate personal information obtained in confidential order.

One of the requirements of the service etiquette is modesty. V. Dal defines a modest person, first of all, as moderate in its demands, unresponsive for himself, who does not put his personality, a decent, quiet in circulation, opposing these qualities of self-confidence, arrogance, self-sufficiency, arrogance, arrogance, increasingness. Unfortunately, this concept in the public consciousness has recently been largely devalued, losing its original meaning, and it became often to be associated with uncertainty, timidity, shyness and mediocrity, with which they believed, do not live.

Thus, the principle of humanism as the most important principle of modern etiquette specified in the requirements of courtesy, modesty, accuracy, has a deep moral basis. The specific rules of behavior arising from it are an external manifestation of respect for a person. Otherwise, no sophisticated manners, no refined speech, are not able to hide the absence of genuine culture, raising education. And disrespect for other people - a sign of the lack of self-esteem.

The principle of humanism is a fundamental, but not the only principle underlying the etiquette of a civil servant. Unandardar service and life situations constantly put a person before the problem of choosing a behavior model, relying only for common sense. The principle of feasibility of actions is that it determines the behavior of the civil servant in relations with others in the service situation.

The third principle on which the requirements of modern business etiquette are based - the principle of aesthetic attractiveness of behavior and appearance of the employee of the institution. Upcessly dressed, waving his hands and constantly grimaceous or sulphous, in the excitement of the dispute driving you into the corner or casually, without looking at you, stretching for a greeting, highly stretched out his hand down, talking loudly and noisy struggling with his runny nose man is unlikely to cause sympathy and Give pleasure from communicating with him. Untrequent, deprived of the grace and attractiveness, behavior offends the aesthetic feelings of others and is perceived as a manifestation of disrespect for them.

Each people have their own, developing, customs and traditions. Respect for these traditions and following them - another principle of modern business etiquette. Today, in connection with the active expansion of international relations at all levels, this principle becomes particularly relevant, becomes a guarantor of mutual understanding between representatives of different cultures. Following this principle eliminates serving from unpleasant minutes of awkwardness caused by the ignorance of the characteristics of the country's national etiquette that you have visited or with a representative of which you had to enter into business communication. Even the best motivations and the most gallant manners will not protect you from condemnation, if you, for example, in China, want to kiss the girl's hand, when you meet with a Japanese counterfeit, we will take a business card with your left hand from him, try to present a gift - from a pure heart - the American civil servant , or, chatting with a colleague from the Muslim region, will persistently look into his eyes.

One of the important and powerful principles of modern service etiquette, breaking stereotypes of generally accepted ideas about the rules of good tone is the principle of subordination, dictating the external drawing of the behavior of employees in many situations of business communication. The very nature of personnel management in the public service dictates the need and feasibility of strict subordination of labor relations: "top down" and "bottom-up" (between managers and subordinates) and "horizontal" (between employees of one official status).

Recently, in the practice of labor relations in the public service, the new staff management style is becoming more active (it is called a participative style), the distinctive features of which are openness, awareness, relationship trust, delegation of powers subordinate, etc. This style, facing the consciousness and internal motives of human behavior, is designed for the parity relations of the head and subordinate, on their mutual support and social relationships.

Together with the new style of management in ethics of business relations of civil servants, the principle of parity is approved, peacefully caring with the principle of subordination. It is known that the effectiveness of the discussion of business problems increases when, in the interests of the case, everyone feels equal in the statement of their position, views, arguments, regardless of their position, status, work experience, age, etc.

Knowledge of the basic principles of modern business etiquette allows a person to confidently navigate in any non-standard situation, not to fall aspass and not make mistakes that surrounds the surrounding in his pupils, which could cause serious damage to his image.

The intelligence of civil servants should be determined not only by the level of education, but also to the observance of the ethical principles of legality, justice, humanity, responsibility and impartiality. It should also be combined with the ability to clothe the moral principles that are written by them into the appropriate forms of external behavior, the basis of which is respect for human and its dignity, politeness, tact, modesty, accuracy, aesthetic attractiveness of actions in combination with expediency and common sense.

Conclusion

The traditional structure of the civil service, with a pyramidal and linear device, with administrative administration methods, was developed by centuries, and in a relatively unchanged form existed before the second half of the twentieth century. Problems arose with the entry into the civilization of the industrial society and the transition to post-industrial civilization. Western European countries and America reached the industrial stage of development by the 30th of the twentieth century, but during the Second World War were discarded in their development back. By the 50th. Most countries restored their potential, and the transition to the post-industrial society began. The processes occurring in the world are complicated. Transformations not just accelerated, but compressed. Significantly complicated the situation and manifestation of global problems of humanity (environmental crisis, the accumulation of weapons of weapons of mass lesion, etc.). The traditional ethics of the public service, formed for the previous history, has ceased to work in many respects, to fulfill its functions of the regulator of relations both within the civil service and in the relations of public service with the population. She stopped taking advantage of the rapidly changing situation.

In the change of ethics, the civil service was made several tendencies, which are subject to understanding, both scientists and practitioners dealing with the problems of the development of morality in the field of public administration.

The main directions for which there were changes in the traditional public service system:

Changes in the organizational side of the civil service:

The emergence of staff units (in the presidential administration there is a sociological center). The emergence of the Institute of Advisors.

The appearance beyond the traditional structure of the public administration of units organized by the matrix type to work on projects.

Redistribution of functions between control levels towards increasing the rights and opportunities at the territory level (decentralization of management). This trend began to appear from the 70s.

The growing global problems and the need to combine efforts to solve them led to the accelerated process of creating a variety of international organizations and structures coordinating the activities of states or other issues. The emergence of such organizations forced to think about the need to rapprocherate as legal norms of the functioning of state vehicles, and this in turn led to the emergence of basic educational centers prepare managers of higher links and the gradual approach of the ethical codes of civil services. It was a trend of time.

The gradual translation of the public service on the rails of moderate liberalization. In some countries, it happened sharply (United Kingdom - Margaret Thatcher), in other more smoothly (countries of Eastern Europe). Russia also proclaims the transition to moderate liberalization. States gradually exempt themselves from concerns about the needs of people and from the implementation of the social guarantees taken earlier. This is due to the growing crisis phenomena in the global economy with the constant rise in price of the entire process of functioning of the state.

Significant and very rapid transformation of technical equipment of the activities of the civil service (computerization of activities, the formation of uniform communicative systems, communication), a change in the entire system of stationery items, equipping. Such a transformation, on the one hand, work has simplified, and on the other, it delivered entirely new problems before large detachments, including rethinking the nature of responsibility, the need to acquire new skills in decision-making, in understanding their debt, etc.

Splicing of ethics of civil services and ethics (morals) politicians.

The main reasons for the listed changes are primarily civilizational changes, such as globalization of the economy and the loss of small and medium cities of developed countries of the taxable base when enterprises in countries with developing economies and cheap labor; processes of defederailization and decentralization of management in the system of civil service and municipal management and the formation of greater autonomy of the activities of the fields in the field; The separation of society continued in the transition to the post-industrial civilization is increasingly different in the number and substantially differing in the interests of the layers and groups of the population, etc.

List of used literature

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2. Public service: Culture of behavior and business etiquette. Tutorial / under total. ed. E.V. Okhotsky. -M.: Publishing House Rags, 2006.

3. Ignatov V.G., Belolipetsky V.K. Professional culture and professional ethics of civil service: the context of history and modernity. Tutorial. -Rostov-on-Don: Publishing Center "Mart T", 2000.

4. Ethics of public service. // Public service. Problems of professional ethics. Foreign experience. Abstract bulletin. №2, 98. -M.: Publishing House Rags, 2005.

Ethics of public service. / Post public service. Problems of professional ethics. Foreign experience. Abstract bulletin. №2 (22), 98. -M.: Publishing House Rags, 2005. -s. 22.

Ethics of public service. / Post public service. Problems of professional ethics. Foreign experience. Abstract bulletin. №2 (22), 98. -M.: Publishing House Rags, 2005. -s. 31.

Nalbidyan w .. The role of the right in the formation of ethics of the civil service. -M.: Publishing House Rags, 2007. P. 3-5.

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Public Service: Theory and Organization. Lecture course. - Rostov-on-Don: "Phoenix", 2006 pp. 159.

We highlight the main norms of service ethics of service workers:

- attentiveness, courtesy;
- Exposure, patience, ability to own themselves;
- Good manners and culture of speech, developed verbal apparatus;
- Ability to avoid conflict situations, and if they arise, - to successfully resolve them, observing the interests of both parties.

Employees of the contact zone in addition to these ethical standards should also show:

- courtesy, courtesy;
- glad, goodwill;
- tactfulness, restraint, consumer care;
- self-criticism;
- readiness to respond quickly, holding several people in the area of \u200b\u200battention at once or different operations that are carried out during the service process;
- the ability to keep quietly and friendly even after servicing a capricious client or a busy day;
- ability to avoid disadvantages of customers and conflicts;
- Stress resistance.

Service employee is absolutely contraindicated:

- rudeness, tactlessness, inattention, severity;
- dishonesty, hypocrisy;
- theft, greed, egoism;
- talkativeness, disclosure of private information about customers, discussion with any of their shortcomings and weaknesses;
- disadvantage, the desire to take the top over the client, subordinate his interests to his.

Serious errors of novice service workers are often associated with symptiprability, with high aesthetic requirements in relation to customers, which indicates the personal vulnerability of such employees.

If the employee made a mistake, he must find the strength to apologize to the client. It is advisable to adapt to each client (but not to be profitable), turning his skills and the ability to meet him wishes. At the same time, it is important to monitor that in the process of servicing the specified qualities did not go to other, non-constructive (willingness to come to the aid, the client should not move into wakes, pleased - in obsession and subdirectness, patience - in indifference).

In the service sector, the importance of ethical norms is felt not only in the interaction of workers with consumers, but also workers among themselves. Many of the above moral principles and ethical norms, the employee must adhere to both colleagues. At the service company, the moral climate is of particular importance, where there are no conflicts and squabbles, where everyone belongs to each other with respect and attention. It is extremely important to create an atmosphere of mutual assistance in the service team, the ability to work together and in the team. All this helps a common goal: to achieve efficient consumer services.

The above-mentioned professional and social requirements for ethics of service should not create ideas that only those committed in moral personality can work.

In this case, it is necessary to take into account the desire of the employee itself to internal development. The person who in his character traits and social qualities is capable and really wants to work in the field of service, sooner or later will come to recognizing the importance of high ethical demands and cultural norms. He will have a sincere desire to form similar character qualities and guided by the relevant principles of behavior. It will not consider to herself to learn from those maintenance masters, in which such principles are deeply developed. His conviction in the effectiveness of this style of communication will be the stronger, the clearer it will see: that successfully regulates the relationship between service manufacturers and customers, facilitates the workforce, allows you to work with greater return.

The process of mastering the principles of professional ethics of service is available for most employees of the service sector. But that this process is successful, the employee must make a lot of effort to form the corresponding value guidance, the qualities of the nature, habits. It is not easy and requires considerable effort. In many ways, it facilitates this process of strictly followed by the rules of service etiquette.

Service etiquette of service workers is a totality of fixed norms, non-alternative rules of behavior due to the official position of employees of the company, which the employee is obliged to follow the usual, almost automatically.

Service culture is impossible without aesthetic components. The aesthetics of service is associated with artistic aspects of the service, with external forms of surrounding items that are evaluated as beautiful, harmonious. Printing a good taste, convenience and harmony should be felt on all material items that accompany the service process (on the building and its architecture, the interior of the premises, on the organization of jobs; special attention should be paid to the lighting and color of the interior).

The aesthetic culture of the service employee is associated with its appearance (clothing, shoes, hairstyle, accessories). Its appearance as a whole must meet the official goals and agree with the interior. Therefore, many firms prefer to wear workers in a uniform, which is designed specifically and should not look sadly or standard. Elements of aesthetics should also be present in the company's emblem, reflected in the design of the equipment, on the packaging of goods accompanying maintenance, etc.

Thus, we highlighted the ethical foundations for the activities of the SCSIT employees, in the following presentation we, using the data obtained, allocate the main ethical norms of the head of the head in the field of SPSIT, who stopped on the psychological characteristics of the head of the head in particular and on the gender aspects of this problem in general.

Professional ethics are a combination of moral norms that determine the attitude of a person to their professional debt. The Company considers the moral qualities of the employee as one of the main elements of his professional fitness.

Common rules should be specified in human labor activities, taking into account the specifics of his profession. Thus, the professional morality should be considered in the context of the generally accepted moral system. Violation of work ethics destroys common moral installations, and vice versa.

The irresponsible attitude of the employee to their professional duties is dangerous for others, makes harm to society, can even lead to degradation of the person. In modern society, the transfer of personal qualities of the individual begins with its business characteristics, the relationship to work, the level of professionality. Genuine professionalism relies on such moral norms as debt, honesty, demanding to itself and colleagues, responsibility for the results of their work.

Basic standards of service ethics

Below are the main rules of service ethics, which should be inherent in all employees of service activities, regardless of where their workplace is:

- attentiveness, courtesy;
- Exposure, patience, ability to own themselves;
- Good manners and culture of speech;
- Ability to avoid conflict situations, and if they arise, successfully resolve them, observing the interests of both parties.

Employees of the contact zone should also show:

- courtesy, courtesy;
- glad, goodwill;
- tactfulness, restraint, consumer care;
- self-criticism in relation to itself;
- readiness to respond quickly, holding several people in the area of \u200b\u200battention at once or different operations that are carried out during the service process;
- the ability to keep quietly and friendly even after servicing the capricious client or stressed shift;
- Ability to avoid disadvantages of customers and conflicts.

We also list also invalid behaviors and personal qualities that are incompatible with professional ethics of service. Service employee is absolutely contraindicated:

- rudeness, tactlessness, inattention, worn;
- dishonesty, hypocrisy;
- theft, greed, egoism;
-Boltyness, disclosure of private information about customers, discussion with anyone their shortcomings and weaknesses;
- disadvantage, the desire to take the top over the client, subordinate his interests to his.

It should not strive to redo or re-educate customers during service - they need to be taken as they are. Serious errors of novice service workers are often associated with symptiprability, with high ethical demands in relation to customers, which indicates personal vulnerability of such employees. It is important to get rid of such installations.

If the employee made a mistake, he must find the strength to apologize to the client.

It is advisable to adapt to each client, deploying your skill and the ability to meet him wishes.

It is important to monitor that in the process of service the specified qualities did not cross in their opposite. So, the readiness to come to the aid of the client should not move into wakes, pleased - in obsession and subdivision, patience - in indifference.

The practice of servicing sometimes gives rise to such situations when an inexperienced employee is difficult to understand ethical alternatives. What if the client requires an employee of the service enterprise to provide additional services that are not part of his job responsibilities? In this case, the response of the employee will certainly be determined by a specific situation. If a request is expressed in polite form, and the additional service does not take much time and the firm is interested in saving the client, the request should be executed. But the employee cannot indulge in unmotivated rudeness, unjustified climbing clients. This may lead to a decrease in the dignity of the employee and to the deformation of the image of the company.

Another ambiguous situation: what to do the employee when a permanent client, demonstrating a good location to him, imposes friendly personal relationships? Of course, the warm relationship between the manufacturer and the consumer of services is often found. Sometimes they really go into a true friendship, which withstands the test of time. But this is not always happening and not immediately.

In addition, it can not happen at the request of only one side. Genuine friendship arises as a result of sincere and long-term relationships between both parties.

So far, such relationships did not work out, the employee of the service enterprise is best to adhere to a certain distance in relations with a specific consumer, although he can allocate it among other customers.

In the service sector, the importance of ethical norms is felt not only in the interaction of workers with consumers, but also workers among themselves. Many of the above-mentioned moral principles and ethical norms, the employee must adhere to both colleagues in relations. At the service company, the moral climate is of particular importance, where there should be no conflicts and a squabble, where there are no humiliated, irritated, indifferent, but everyone belongs to each other with respect, attention. It is extremely important to create an atmosphere of mutual assistance in the service team, to teach workers to work together. All this helps a common goal: to achieve efficient consumer services.

The above professional and social requirements for ethics of service should not create an idea that only those committed in moral personality can work. It is known that various people work well here, including those whose professional behavior is not in all consistent with the ethical requirements.

In this case, it is necessary to take into account the desire of the employee itself to internal development. A person who in his character traits and social qualities is capable of and really wants to work in the service sector, sooner or later will come to the recognition of the importance of high ethical demands and cultural norms. He will have a sincere desire to form similar character qualities and guided by the relevant principles of behavior. He will not consider to herself to learn from those maintenance masters, who have such principles deeply developed.

His conviction in the effectiveness of this style of communication will be the stronger, the clearer it will see: it successfully regulates the relationship between service manufacturers and customers, facilitates the workforce, allows you to work with greater return.

All this means that the process of mastering the principles of professional ethics of service is available for the overwhelming number of employees of the service sector. However, that this process is successful, the employee should make a lot of effort to form the corresponding value guidance, the qualities of the character, habits. It is not easy and requires considerable effort from human. In many ways, it facilitates this process of strictly followed by the rules of service etiquette.

Under the service etiquette of the service sector employees, they understand the set of fixed norms, non-alternative rules of behavioral caused by the official position of the employee of the firm, which the employee is obliged to follow the usual, almost automatically.

For example, a receptacle of an order or a service master must meet a visitor with a friendly smile or any other sign of location; They turn to it on "You", during the conversation, they are turned to face it, without extreme need not distracted by other cases, etc. In this case, the requirements of the service etiquette are subject to all elements of their behavior: speech and tone, manners and mood, gestures and facial expression. On the contrary, bad habits, jargonal expressions, disregard for the client and others are unacceptable.

Service ethics.

The main functions and principles of etiquette at the municipal service

1. Laughing ethics is the widespread concept in the field of professional ethics. Under official ethics, they understand the totality of the most common norms, rules and principles of human behavior in its professional, industrial and official activity. These norms must comply with every person who has begun to work. The number of these norms is small. The overwhelming part of them is formulated in the maximum general form, in order to be detailed in relation to specific activities. Requirements of service ethics:

- discipline. Specification of this concept occurs depending on the specifics and content of labor. For example, in animal husbandry, the concept of discipline will be determined by the life cycles of those animals, followed by.

- Saving material resources provided by the employee for the implementation of industrial activities. These resources can be the most different. The need to replenish lost resources with a heavy cargo falls on the profit and cost of products, hence the requirement to reduce losses to a minimum. This rate includes saving heat, buildings, techniques, materials, etc.

- The correctness of interpersonal relationships. A person in his work should behave in such a way that there are interpersonal conflicts as far as possible, and that others can work comfortably next to it with direct and indirect interpersonal contact.

All these requirements are divided into two subgroups.

The first subgroup includes requirements in interpersonal contacts horizontally (subordinate - subordinate, head-manager).

The second subgroup includes the requirements in interpersonal contacts vertically (subordinate - head). The main requirement for subordinate is the recognition of the right of the manager itself to give orders, which includes the functional responsibilities assumed by the person under an employment contract. The subordinate must, based on these duties, appropriately build their behavior, and do not use various forms of evasion from execution of orders. Evasion may be vowels, public, with the statement of certain conditions to the head. It may be hidden, take the character of a secret (with the help of facial expressions, gestures, individual words) provoking the head for open actions against the subordinate. In these situations, the subordinate for the surroundings can often be affected by the suffering side, and the response to it of the head is inadequate. One of the reasons for such behavior of the subordinates may be the desire to maintain a certain social capital, look striking, acquire the status of an informal leader, to achieve any benefits for yourself, etc.

2. Requirements for municipal employees

The moral requirements for municipal employees can be divided into 4 groups: a group of requirements is associated with the presence of power and administrative powers among officials. Requirements for employees at the level of which decisions are made are transferred to ethics of management (determination, professionalism, ability to leadership, etc.);

Performing discipline. The basis of this requirement is the fact that the life of a person also depends on the municipal employee, since the professional function of officials includes the design of documents per person from the moment of his birth. Discipline, attentiveness, dictuctance, punctuality, pedantry and law-ability - these qualities characterize the performing discipline;

With the practical application of the concept and principles of professional ethics of the municipal service, they acquire the form of ethical requirements. Of these, the main, which should be placed in the municipal employee, both when entering the municipal service and in the performance of official authority:

Adherence to the highest moral principles, loyalty to the state. The municipal employee must put state interests above individual, private interests, goals and objectives of political parties, other public associations.

Compliance with the principles of the municipal service:

- constant willingness to speak on the defense of the Constitution, federal laws and laws of the subjects of the Federation, never violate the provisions of the adopted oath to the state and not abandon the legitimate demands on the municipal position;

- Honest service to the state;

- the desire to find and use the most efficient and economical ways to perform government problems and functions;

- the absence in the activities of the municipal employee elements of discrimination of some subjects, on the one hand, the provision of special benefits and privileges to other subjects, for a special remuneration or without it, on the other;

- never accept any benefits and advantages for yourself and members of your family, using their official authority;

- not to make any personal promises related to the duties of the municipal service;

- never use any information obtained confidentially during the execution of their job duties as a means of obtaining personal gain;

- not engage in entrepreneurial activities;

- expose corruption and constantly fight her.

- comply with the business regime and the correctness of communication with citizens and colleagues; municipal civil servant;

- not publicly expressing his personal opinion on the current politicians;

- avoid abuse of official position, mercenary or other personal interest;

- in communicating with citizens, both in the performance of their powers and in the non-vigorous relations to comply with the generally accepted rules of conduct; behave with dignity; demonstrate a polite correct circulation, impartiality, principle, the desire to deeply understand the essence of the question, the ability to listen and understand another position; equal treatment to all citizens and legal entities; Weightedness of expressed judgments and received management decisions.

3. The main functions and principles of etiquette at the municipal service

The specificity of this kind of professional activity as the municipal service, the features of the socio-legal status of the municipal employee and arising from it of the relevant official situations, allow us to talk about the etiquette of municipal employees as a combination of specific rules governing the external manifestations of relationships between people in the process of their professional activities in everything Difood of forms of service communication.

At the municipal service, where relations are built on the basis of subordination, each type of communication (subordinate and chief, colleagues, officials and visitor) has sufficient specificity and subordinate to their practices developed by the rules of etiquette-oriented and dignity as a higher value.

Etiquette at the municipal service performs various functions.

Allocate the information function, the function of standardization of individual and group behavior models, the function of social control and social influence, the function of creating psychological comfort. Ethiquette standards inform about how to behave the municipal employee in a particular service situation and what behavior should be expected from colleagues from the head or from subordinates. Standardizing the behavior of each member of the team, etiquette helps them, without thinking, sometimes almost unconsciously, choose a line of behavior in accordance with the real situation and expectations of others, without risking to get into an awkward or predicament or cause complications in relations with others. Following the adopted behavioral rules in each part of communication strengthens confidence in the correctness of its actions, gives rise to self-esteem, creates a sense of psychological comfort.

4. Basic principles

The basis of the etiquette of the municipal employee is the general principles of modern etiquette, observed today in the whole world: these are the principles of humanism, the feasibility of actions, aesthetic attractiveness of behavior and respect for the traditions of their country and countries, with representatives of which civil servants have to enter business contacts.

The principle of humanism enshrines the moral basis of the business etiquette. It is specified in the requirements facing the culture of relationships and including politeness in all the diversity of its shades: correctness, courtesy, courtesy, delicacy, tact, modesty, accuracy. The principle of humanism: good relations are the key to fruitful cooperation, speaking one of the most effective motivators of work activity, an integral part of organizational culture.

Politeness in official relations is not an end in itself, but a means of creating and maintaining a healthy psychological climate in the team, and each employee has a sense of psychological control and security. She helps to prevent emerging misunderstandings and make communication more pleasant.

The principle of humanism is a fundamental, but not the only principle underlying the etiquette of the municipal employee. Non-standard service and life situations constantly put a person before the problem of choosing a behavior model, relying only on common sense. The principle of feasibility of actions is that it determines the behavior of the municipal employee in relationships with the surrounding situations.

One of the important and powerful principles of modern service etiquette, breaking stereotypes of generally accepted ideas about the rules of good tone is the principle of subordination, dictating the external drawing of the behavior of employees in many situations of business communication. The nature of the personnel management in the municipal service dictates the need and feasibility of strict subordination of labor relations: "top down" and "bottom-up" (between managers and subordinates) and "horizontal" (between employees of one official status).

Recently, in the practice of labor relations in the municipal service, the new staff of personnel management is increasingly active (it is called partitioning style), the distinctive features of which are openness, awareness, relationship trust, delegation of powers subordinate, etc. This style, facing the consciousness and internal motives of human behavior, is designed for the parity relations of the head and subordinate, on their mutual support and social relationships.

Together with the new style of management in the ethics of business relations of municipal employees, the principle of parity, peacefully caring with the principle of subordination, is approved. It is known that the effectiveness of the discussion of business problems increases when, in the interests of the case, everyone feels equal in the statement of their position, views, arguments, regardless of their position, status, work experience, age, etc.

The intelligence of municipal employees should be determined not only by the level of education, but also to the observance of the ethical principles of legality, justice, humanity, responsibility and impartiality. It should also be combined with the ability to clothe the moral principles that are written by them into the appropriate forms of external behavior, the basis of which is respect for human and its dignity, politeness, tact, modesty, accuracy, aesthetic attractiveness of actions in combination with expediency and common sense.

Attachment 1

Typical Code of Ethics and Official Behavior of the Government Services of the Russian Federation and Municipal Servants (approved by the decision of the Presidium of the Council under the President of the Russian Federation to counter corruption of December 23, 2010) (Protocol No. 21)

 Typical code of ethics and official behavior of civil servants of the Russian Federation and municipal employees (approved by the decision of the Presidium of the Council under the President of the Russian Federation to combat corruption of December 23, 2010) (Protocol No. 21)

 Section I. General provisions (pp 1-9)

 Section II. Basic principles and rules for the official behavior of state (municipal) employees (P.P. 10-24)

 Section III. Recommetive ethical rules for the official behavior of state (municipal) employees (pp 25-28)

 Section IV. Responsibility for violation of the provisions of the Model Code (p. 29)

Typical Code
ethics and official behavior of civil servants of the Russian Federation and municipal employees
(approved by the decision of the Presidium of the Council under the President of the Russian Federation to Counter Corruption of December 23, 2010) (Protocol No. 21)

I. General provisions

1. The Model Code of Ethics and the official behavior of civil servants of the Russian Federation and municipal employees (hereinafter - the Model Code) was developed in accordance with the provisions of the Constitution of the Russian Federation, the International Code of Conduct of Public Officials (General Assembly resolution 51/59 of December 12, 1996 ), Model Code of Conduct for civil servants (annex to the recommendation of the Council of Europe Ministerial Committee of May 11, 2000 NR (2000) 10 on Conduct Codeses for Civil Servants), Model Law "On Fundamentals of Municipal Service" (adopted at the 19th Plenary Meeting of the Inter-Parliamentary Assembly of States Parties of the Commonwealth of Independent States (Resolution No. 19-10 of March 26, 2002), federal laws of December 25, 2008 N 273-FZ "On Countering Corruption", of May 27, 2003 N 58- Federal Law "On the System of the State Service of the Russian Federation", on March 2, 2007 N 25-FZ "On the municipal service in the Russian FZ EDRITIONS ", other federal laws containing restrictions, prohibitions and responsibilities for civil servants of the Russian Federation and municipal employees, the Decree of the President of the Russian Federation of August 12, 2002 N 885" On approval of the general principles of the official behavior of civil servants "and other regulatory legal acts of the Russian Federation, as well as based on the generally accepted moral principles and norms of Russian society and the state.

2. The Model Code is the basis for the development of the corresponding government agencies and local governments of the Codes of Ethics and the official behavior of civil servants of the Russian Federation and municipal employees (hereinafter - state (municipal) employees).

3. The Model Code is a set of general principles of professional service ethics and the basic rules of official behavior, which should be guided by state (municipal) employees, regardless of their positions.

4. A citizen of the Russian Federation entering the public service of the Russian Federation or the municipal service (hereinafter - the State and Municipal Service) is obliged to familiarize himself with the provisions of the Model Code and comply with them in the process of their official activity.

5. Each state (municipal) employee must take all necessary measures to comply with the provisions of the Model Code, and each citizen of the Russian Federation has the right to expect from the state (municipal) employee behavior in relation to it in accordance with the provisions of the Model Code.

6. The aim of the Model Code is the establishment of ethical standards and rules for the official behavior of state (municipal) employees for a decent fulfillment by their professional activities, as well as promoting the strengthening of the authority of state (municipal) employees, citizens' confidence in public authorities and local government bodies and providing uniform standards The behavior of state (municipal) employees.

7. The Model Code is designed to improve the effectiveness of the fulfillment by state (municipal) employees of their official duties.

8. The Model Code serves as the basis for the formation of due morality in the field of state and municipal service, respectful relations to the state and municipal service in the public consciousness, and also acts as the Institute of Public Consciousness and the morality of state (municipal) employees, their self-control.

9. Knowledge and compliance with state (municipal) employees of the provisions of the Model Code is one of the criteria for assessing the quality of their professional activities and official behavior.

II. Basic principles and rules for the official behavior of state (municipal) employees

10. The basic principles of the official behavior of state (municipal) employees are the basis of the behavior of citizens of the Russian Federation in connection with the finding of them in the state and municipal service.

11. State (municipal) employees, recognizing responsibility to the state, society and citizens, are designed:

(a) Perform official duties in good faith and at a high professional level in order to ensure the effective work of state bodies and local governments;

b) proceed from the fact that the recognition, compliance and protection of human rights and freedoms and citizen define the main meaning and content of activities both state bodies and bodies of local self-government and state (municipal) employees;

c) carry out its activities within the authority of the relevant state body and local government;

d) not to provide preferences, any professional or social groups and organizations, be independent of the influence of individual citizens, professional or social groups and organizations;

e) eliminate the actions related to the influence of any personal, property (financial) and other interests that prevent the conscientious performance of official duties;

(e) Notify the representative of the employer (employer), the prosecutor's office or other state bodies or local governments about all cases of appeal to the state (municipal) employee of any persons in declaring corruption offenses;

g) to comply with the limitations and prohibitions established by federal laws, to fulfill the obligations related to the passage of the state and municipal service;

h) comply with impartiality, eliminating the possibility of influencing their work activities for solutions of political parties and public associations;

and) comply with the norms of service, professional ethics and rules of business behavior;

k) show correctness and care in circulation of citizens and officials;

l) tolerance and respect for the customs and traditions of the peoples of Russia and other states, take into account the cultural and other features of various ethnic, social groups and denominations, contribute to interethnic and interfaith consent;

m) refrain from behavior that could cause doubt about the conscientious fulfillment by state (municipal) official duties, as well as avoid conflict situations that can cause damage to its reputation or authority of the state body or local authority;

n) to make measures stipulated by the legislation of the Russian Federation to prevent the occurrence of the conflict of interests and the settlement of arising cases of conflict of interest;

o) do not use the official position to influence the activities of state bodies, local governments, organizations, officials, state (municipal) employees and citizens in addressing personal issues;

p) refrain from public statements, judgments and assessments regarding the activities of the state body or local government, his head, if this is not included in the official duties of the state (municipal) employee;

p) comply with the rules of public speeches and the provision of official information established in the state authority or local government;

(c) Respectively refer to the activities of representatives of the media on the informs of the Company on the work of the state body or local government, as well as assist in obtaining reliable information in the prescribed manner;

t) refrain in public speeches, including in the media, from the designation of the cost in foreign currency (conditional, monetary units) in the Russian Federation of goods, works, services and other objects of civil rights, amounts of transactions between residents of the Russian Federation, indicators budgets of all levels of the budget system of the Russian Federation, the size of state and municipal borrowing, state and municipal debt, except when it is necessary for the accurate transmission of information or is provided for by the legislation of the Russian Federation, international treaties of the Russian Federation, customs of business turnover;

y) constantly strive to ensure as much effective disposal as possible by the resources in its responsibility.

12. State (municipal) employees are obliged to comply with the Constitution of the Russian Federation, federal constitutional and federal laws, other regulatory legal acts of the Russian Federation.

13. State (municipal) employees in their activities should not allow violation of laws and other regulatory legal acts, based on political, economic feasibility, either by other reasons.

14. State (municipal) employees are obliged to counteract the manifestations of corruption and take measures to prevent it in the manner prescribed by the legislation of the Russian Federation.

15. State (municipal) employees in the performance of official duties should not allow personal interest, which leads or can lead to a conflict of interest.

When appointed to the post of state or municipal service and the execution of official duties, the state (municipal) employee is obliged to state the presence or possibility of having a personal interest, which influences or may affect the proper performance of their official duties.

16. The State (Municipal) officer is obliged to submit information on income, property and obligations of the property nature of their and members of their family in accordance with the legislation of the Russian Federation.

17. The State (Municipal) officer is obliged to notify the representative of the employer, the Prosecutor's Office authorities of the Russian Federation or other state bodies of all cases of appeal to any individuals in order to decline him to commit corruption offenses.

Notification of the facts of appeal to decline to the commission of corruption offenses, with the exception of cases when, according to these facts, it was conducted or a verification is carried out, is the responsibility of the state (municipal) employee.

18. The state (municipal) employee is prohibited from being discussed in connection with the execution of official duties of remuneration from individuals and legal entities (gifts, monetary remuneration, loans, material services, fee for entertainment, rest, for the use of transport and other remuneration). Gifts received by the state (municipal) employees in connection with the protocol events, with official business trips and with other official events, are recognized according to the federal property, the property of the constituent entity of the Russian Federation, the local government authority and are transferred to the state (municipal) employees on the act to the state authority or body Local self-government, in which he replaces the position of state or municipal service, except in cases established by the legislation of the Russian Federation.

19. The state (municipal) employee can process and transfer official information subject to the rules and requirements adopted in accordance with the legislation of the Russian Federation existing in the state body or the local government authority.

20. The State (Municipal) employee is obliged to take appropriate measures to ensure the security and confidentiality of information, for the unauthorized disclosure of which it is responsible or (and) which has become known to him in connection with the performance of official duties.

21. The state (municipal) officer, endowed with organizational and administrative powers in relation to other state (municipal) employees, should be a model of professionalism, impeccable reputation, to promote the formation of a favorable one in the state body or its division (local self-government) For the efficient work of the moral and psychological climate.

22. The state (municipal) officer, endowed with organizational and administrative powers towards other state (municipal) employees, is intended:

a) take measures to prevent and resolve the conflict of interest;

b) take measures to prevent corruption;

c) prevent cases of coercion of state (municipal) employees to participate in the activities of political parties and public associations.

23. The state (municipal) employee, endowed with organizational and administrative authority in relation to other state (municipal) employees, should take measures to ensure that the state (municipal) employees do not allow corruption of dangerous behavior, to submit an example of honesty by their personal behavior impartiality and justice.

24. The state (municipal) employee, endowed with organizational and administrative powers in relation to other state (municipal) employees, is responsible in accordance with the legislation of the Russian Federation for the actions or inaction of the subordinate employees who violate the principles of ethics and the rules of official behavior, if not Accepted measures to prevent such actions or inaction.

25. In the official behavior of the state (municipal), an employee must proceed from constitutional provisions that a person, his rights and freedoms are the highest value and every citizen has the right to privacy, personal and family secrets, the protection of honor, dignity, is kind name.

26. In official behavior, the state (municipal) employee refrains from:

a) any type of statements and actions of a discriminatory nature on the basis of gender, age, race, nationality, language, citizenship, social, property or marital status, political or religious preferences;

b) rudeness, manifestations of dismissive tone, arrogance, biased comments, presenting unlawful, undeserved accusations;

c) threats, offensive expressions or replicas, actions that impede normally communicate or provoking illegal behavior;

d) smoking during official meetings, conversations, other official communication with citizens.

27. State (municipal) employees are designed to contribute to their official behavior to establish business relationships and constructive cooperation with each other.

State (municipal) employees must be polite, benevolent, correct, attentive and tolerance in communicating with citizens and colleagues.

28. The appearance of the state (municipal) employee in the performance of official duties, depending on the conditions of the service and the format of the official event, should contribute to the respectful attitude of citizens to state bodies and bodies of local self-government, comply with the generally accepted business style, which is distinguished by the official, restraint, traditional, accuracy .

IV. Responsibility for violation of the provisions of the Model Code

29. Violation of the state (municipal) provisions of the Model Code is subject to moral condemnation at the meeting of the relevant commission to comply with the requirements for the official behavior of state (municipal) employees and the settlement of the conflict of interest formed in accordance with the Decree of the President of the Russian Federation of July 1, 2010 N 821 "On the Commissions to comply with the requirements for the official behavior of federal state employees and the settlement of the conflict of interest", and in cases provided for by federal laws, the violation of the provisions of the Model Code entails the application to the state (municipal) employee measures of legal liability.

Compliance with state (municipal) employees of the provisions of the Model Code takes into account when conducting certifications, forming a personnel reserve for nomination for superior positions, as well as when imposing disciplinary penalties.

Discipline. Specification of this concept occurs depending on the specifics and content of labor. For example, in animal husbandry, the concept of discipline will be determined by the life cycles of those animals, followed by.
The savings of the material resources provided by the employee for the implementation of production activities. These resources can be the most different. The need to replenish lost resources with a heavy cargo falls on the profit and cost of products, hence the requirement to reduce losses to a minimum. This rate includes saving heat, buildings, techniques, materials, etc.

Service etiquette is a combination of expedient rules of behavior of people in labor collectives. These rules are due to the most important principles of universal morality and morality.

Compliance with the rules and requirements of official etiquette is mandatory for all: both leaders and subordinates. So, in the service, people usually appeal to each other on "you", behave politely, try to be polite and correct. In secular rounds, according to the rules of etiquette, talking about pleasant and interesting things, do not discuss personal life, the appearance of those present, business problems are trying to smile. Etiquette is the language of characters. A person should use it to better interact with others (colleagues, partners). The rules and requirements of official etiquette should contribute to the creation of a healthy moral climate and a rise in mood, improving labor productivity.

Question Other ethics of the head: Ways to form personal qualities of the leader of the modern type.

Service ethics - a set of certain moral duties, principles and norms of behavior that are implemented in the relationship between employees in the process of work. She is designed to explain the morality, instilling moral principles and the rules of debt, honor, to moralize a person.

In the process of management activities, managers and specialists should try to make a person happy. In this case, "happiness" is considered as a state of satisfaction as a result of the implementation of high socially significant goals and the meaning of life. Ethical relations and temperament of workers, their gender, age, qualifications, moral and psychological state should also be taken into account.

The most important functions of official ethics are the ethical statement and protection of democratization, publicity, the master's attitude to the case, enterprise, initiative, authority, daring, intellectual search, etc.

Managers and specialists should know that their moral code is a standard for subordinates who seek their imitation. So managerial workers, if they want to see certain moral qualities in subordinates, are obliged to have these qualities themselves.

Form, manner and culture of disposal, organizational work, monitoring the implementation of tasks always include the moral aspects of the management of management frames. Accuracy, punctuality, unity of the word and the case, the responsible attitude towards the case is the alloy of business and ethical standards.

The head and specialists in moral terms should be higher than their subordinates and demanding more to themselves.

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