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Order of the Ministry of Internal Affairs of the Russian Federation of July 22, 2011 N 870
"On approval of the Code of Ethics and service conduct federal public civil servants of the system of the Ministry of the Interior Russian Federation"
Codex
ethics and official conduct of federal state civil servants of the system of the Ministry of Internal Affairs of the Russian Federation
I. General Provisions
1. The Code of Ethics and Official Conduct of Federal State Civil Servants of the System of the Ministry of Internal Affairs of the Russian Federation has been developed in accordance with The Model Code ethics and official conduct of civil servants of the Russian Federation and municipal employees, approved by the decision of the Presidium of the Anti-Corruption Council under the President of the Russian Federation of December 23, 2010 No.
2. The Code is a collection general principles professional service ethics and the basic rules of official conduct that should be followed by federal state civil servants of the system of the Ministry of Internal Affairs of the Russian Federation, regardless of the position they replace.
3. A citizen of the Russian Federation entering the federal state civil service in the system of the Ministry of Internal Affairs of the Russian Federation is obliged to familiarize himself with the provisions of the Code and comply with them in the course of his official activity.
4. Every civil servant must take all necessary measures to comply with the provisions of the Code, and every citizen of the Russian Federation has the right to expect a civil servant to behave in relations with him in accordance with the provisions of the Code.
5. The purpose of the Code is to establish ethical standards and the rules of official conduct of civil servants for the dignified performance of their professional activity, as well as promoting the strengthening of the authority of civil servants, citizens' trust in state bodies and ensuring uniform norms behavior of civil servants.
6. The Code is intended to improve the efficiency of civil servants' implementation of their job responsibilities.
7. The Code serves as the basis for the formation of proper morality in the field of civil service, respect for the civil service in the public mind, and also acts as an institution public conscience and the morality of civil servants, their self-control.
8. Knowledge and observance by civil servants of the provisions of the Code is one of the criteria for assessing the quality of their professional activities and service behavior.
II. Basic principles and rules of official conduct of civil servants
9. The basic principles of official conduct of civil servants are the basis for the conduct of citizens of the Russian Federation in connection with their presence in the civil service.
10. Civil servants, aware of their responsibility to the state, society and citizens, are called upon to:
perform official duties in good faith and at a high professional level in order to ensure effective work Ministry of Internal Affairs of Russia;
proceed from the fact that the recognition, observance and protection of human and civil rights and freedoms determine the main meaning and content of the activities of both state bodies and civil servants;
carry out their activities within the powers of the Ministry of Internal Affairs of Russia;
not give preference to any professional or social groups and organizations, be independent from the influence of individual citizens, professional or social groups and organizations;
exclude actions related to the influence of any personal, property (financial) and other interests that prevent them from performing their official duties in good faith;
notify the representative of the employer, prosecutors or other state bodies about all cases of appeal to a civil servant by any person in order to induce him to commit corruption offenses;
comply with the restrictions and prohibitions established by federal laws, fulfill duties related to the passage of civil service;
to observe impartiality, excluding the possibility of influence on their performance of decisions political parties and public associations;
comply with the official standards, professional ethics and rules of business conduct;
show correctness and attentiveness in dealing with citizens and officials;
show tolerance and respect for the customs and traditions of the peoples of Russia and other states, take into account the cultural and other characteristics of various ethnic, social groups and confessions, promote interethnic and interfaith harmony;
refrain from conduct that could raise doubts about the conscientious performance of civil servants of official duties, and also avoid conflict situations capable of damaging their reputation or the authority of the Ministry of Internal Affairs of Russia;
take measures provided for by the legislation of the Russian Federation to prevent the emergence of conflicts of interest and the settlement of conflicts of interest that have arisen;
not to use official position to influence the activities of state bodies and local self-government bodies, organizations, officials, federal state civil (municipal) employees and citizens when solving personal issues;
refrain from public statements, judgments and assessments in relation to the activities of the Ministry of Internal Affairs of Russia, the Minister of Internal Affairs of the Russian Federation, if this is not part of the official duties of a civil servant;
comply with the rules of public speaking and provision of official information established in the system of the Ministry of Internal Affairs of Russia;
respectfully treat the activities of representatives of funds mass media to inform the public about the work of the Ministry of Internal Affairs of Russia, as well as to assist in obtaining reliable information in the prescribed manner;
refrain in public speaking, including in the media, from the designation in foreign currency (conventional monetary units) of the value in the territory of the Russian Federation of goods, works, services and other objects of civil rights, indicators of budgets of all levels budget system The Russian Federation, the size of government borrowings, government debt, except for cases when it is necessary for accurate transmission of information or provided for by the legislation of the Russian Federation, international treaties of the Russian Federation, business customs.
11. Civil servants are required to comply with The Constitution Of the Russian Federation, federal constitutional laws, federal laws, other regulatory legal acts of the Russian Federation.
12. Civil servants in their activities should not allow violations of laws and other regulatory legal acts based on political, economic expediency or for other reasons.
13. Civil servants are obliged to counteract manifestations of corruption and take measures to prevent it in the manner prescribed legislation Russian Federation.
14. Civil servants in the performance of their official duties should not allow personal interests that lead or may lead to a conflict of interest.
When appointing to a civil service position and performing official duties, a civil servant is obliged to declare the presence or possibility of his personal interest, which affects or may affect the proper performance of his official duties.
15. A civil servant is obliged to provide information on income, property and property obligations of his own and his family members in accordance with legislation Russian Federation.
16. A civil servant is obliged to notify the representative of the employer, the prosecutor's office of the Russian Federation or other state bodies about all cases of appeal to him by any person in order to induce him to commit corruption offenses.
Notification of the facts of treatment in order to induce the commission of corruption offenses, with the exception of cases when a check has been carried out or is being carried out on these facts, is the official duty of a civil servant.
17. A civil servant is prohibited from receiving remuneration from physical and legal entities(gifts, cash reward, loans, material services, payment for entertainment, recreation, for using transport and other remuneration). Gifts received by civil servants in connection with protocol events, with business trips and with other official events, are recognized respectively as federal property and transferred to civil servants under an act in the Ministry of Internal Affairs of Russia, with the exception of cases established legislation Russian Federation.
18. A civil servant can process and transfer official information subject to the norms and requirements of the Ministry of Internal Affairs of Russia adopted in accordance with the legislation of the Russian Federation.
19. A civil servant is obliged to take appropriate measures to ensure the security and confidentiality of information, for the unauthorized disclosure of which he is responsible and / or which became known to him in connection with the performance of his official duties.
20. A civil servant, endowed with organizational and administrative powers in relation to other federal civil servants, should be for them an example of professionalism, impeccable reputation, contribute to the formation in the Ministry of Internal Affairs of Russia or its subdivision of a favorable moral and psychological climate for effective work.
21. A civil servant, endowed with organizational and administrative powers in relation to other federal civil servants, is called upon to:
take measures to prevent and resolve conflicts of interest;
take measures to prevent corruption;
not to allow cases of coercion of civil servants to participate in the activities of political parties, other public associations.
22. A civil servant, vested with organizational and administrative powers in relation to other federal civil servants, must take measures to ensure that employees subordinate to him do not allow dangerous corruption behavior, set an example of honesty, impartiality and fairness by their personal behavior.
23. A civil servant, endowed with organizational and administrative powers in relation to other federal civil servants, is responsible in accordance with the legislation of the Russian Federation for the actions or inaction of subordinate employees violating the principles of ethics and the rules of official conduct, if he did not take measures to prevent such actions or omissions.
24. In official behavior, a civil servant must proceed from the constitutional provisions that a person, his rights and freedoms are the highest value and every citizen has the right to privacy, personal and family secrets, protection of honor, dignity, and his good name.
25. In official conduct, a civil servant is obliged to refrain from:
any kind of statements and actions of a discriminatory nature based on gender, age, race, nationality, language, citizenship, social, property or family status, political or religious preferences;
rudeness, manifestations of a dismissive tone, arrogance, biased remarks, presentation of inappropriate, undeserved accusations;
threats, offensive language or remarks, actions that interfere with normal communication or provoke illegal behavior;
smoking during office meetings, conversations, other official communication with citizens.
26. Civil servants are called upon to promote, through their service behavior, the establishment of business relationships and constructive cooperation with each other in the collective.
Civil servants should be polite, friendly, correct, considerate and tolerant in their interactions with citizens and colleagues.
27. The appearance of a civil servant in the performance of his official duties, depending on the conditions of service and the format of the service event, should promote respectful attitude of citizens towards the federal executive authorities, correspond to the generally accepted business style, which is distinguished by formality, restraint, tradition, and accuracy.
IV. Responsibility for violation of the Code
28. Violation of the provisions of the Code by civil servants is subject to moral condemnation at a meeting of the commission on compliance with the requirements for official conduct of federal public civil servants and the settlement of conflicts of interest formed in accordance with By decree President of the Russian Federation of July 1, 2010 N 821 "On the Commissions for Compliance with the Requirements for Official Conduct of Federal Civil Servants and Settlement of Conflicts of Interest", and in cases stipulated by federal laws, violation of the provisions of the Code entails the application of legal liability measures to a civil servant.
Compliance by civil servants with the provisions of the Code is taken into account when conducting certifications, forming personnel reserve for promotion to higher positions, as well as when imposing disciplinary sanctions.
_____________________________
* (4) Collected Legislation of the Russian Federation, 2010, N 27, Art. 3446.
I. General Provisions
1.1. Code of Ethics and Official Conduct of Civil Servants of the Ministry of the Russian Federation for Civil Defense, emergencies and liquidation of consequences natural Disasters(hereinafter - the Code) was developed in accordance with Federal laws of May 27, 2003 N 58-FZ "On the system public service Of the Russian Federation "(Collected Legislation of the Russian Federation, 2003, N 22, Art. 2063, N 46 (Part I), Art. 4437; 2006, N 29, Art. 3123; 2007, N 49, Art. 6070; 2011, 1, Art. 31), dated December 25, 2008 N 273-FZ "On combating corruption" (Collected Legislation of the Russian Federation, 2008, N 52, Art. 6228), by Decree of the President of the Russian Federation of August 12, 2002 N 885 "On Approval of General Principles of Service Conduct of Civil Servants" (Collected Legislation of the Russian Federation, 2002, N 33, Art. 3196; 2007, N 13, Art. 1531; 2009, N 29, Art. 3658), the Model Code of Ethics and Service behavior of civil servants of the Russian Federation and municipal employees, approved by the decision of the Presidium of the Council under the President of the Russian Federation for Combating Corruption (minutes of the meeting dated December 23, 2010 N 21), other regulatory legal acts of the Russian Federation and is based on generally recognized moral principles and norms Russian society and the state.
1.2. The Code is a set of general principles of professional professional ethics and basic rules of official conduct, which are recommended for civil servants of the Ministry of the Russian Federation for Civil Defense, Emergencies and Elimination of Consequences of Natural Disasters (hereinafter referred to as civil servants), regardless of their positions.
1.3. A citizen of the Russian Federation entering the civil service at the Ministry of the Russian Federation for Civil Defense, Emergencies and Elimination of the Consequences of Natural Disasters (hereinafter referred to as the civil service) is advised to familiarize himself with the provisions of the Code and be guided by them in the course of his professional activities.
1.4. A civil servant is called upon to take all necessary measures to comply with the provisions of the Code, and every citizen of the Russian Federation can expect a civil servant to behave in relations with him in accordance with the provisions of the Code.
1.5. The purpose of the Code is to define ethical standards and rules of official conduct of civil servants for the worthy performance of their professional activities, as well as to promote the strengthening of the authority of civil servants, citizens' confidence in government bodies and ensure uniform standards of conduct for civil servants. The Code serves as the basis for the formation of proper morality in the field of public service, respect for public service in the public consciousness, and also acts as an institution of public consciousness and morality of civil servants, their self-control.
1.6. The Code is designed to improve the efficiency of civil servants in their job duties.
1.7. Knowledge and observance by civil servants of the provisions of the Code is one of the criteria for assessing the quality of their professional activities and official conduct.
II. Basic principles and rules of official conduct of civil servants
2.1. Civil servants, aware of their responsibility to the state, society and citizens, are called upon to:
a) perform official duties in good faith and at a high professional level in order to ensure the effective work of state bodies;
b) proceed from the fact that the recognition, observance and protection of human and civil rights and freedoms determine the main meaning and content of the activities of both state bodies and civil servants;
c) carry out their activities within the powers of the Ministry of the Russian Federation for Civil Defense, Emergencies and Elimination of the Consequences of Natural Disasters (hereinafter - the Ministry of Emergencies of Russia);
d) not to give preference to any professional or social groups and organizations, to be independent from the influence of individual citizens, professional or social groups and organizations;
e) exclude actions related to the influence of any personal, property (financial) and other interests that prevent them from performing their official duties in good faith;
f) observe impartiality, excluding the possibility of influence on their official activities by decisions of political parties and public associations;
g) comply with the norms of official, professional ethics and rules of business conduct;
h) show correctness and attentiveness in dealing with citizens and officials;
i) show tolerance and respect for the customs and traditions of the peoples of Russia and other states, take into account the cultural and other characteristics of various ethnic, social groups and confessions, promote interethnic and interfaith harmony;
j) refrain from behavior that could raise doubts about the conscientious performance of civil servants of official duties, as well as avoid conflict situations that could damage his reputation or the authority of the EMERCOM of Russia;
k) take measures provided for by the legislation of the Russian Federation to prevent the emergence of a conflict of interest and to settle cases of conflict of interest that have arisen;
l) not to use official position to influence the activities of state bodies, local self-government bodies, organizations, officials, civil servants and citizens when solving personal issues;
m) refrain from public statements, judgments and assessments in relation to the activities of the EMERCOM of Russia, the Minister of the Russian Federation for Civil Defense, Emergencies and Elimination of the Consequences of Natural Disasters, if this is not part of the official duties of a civil servant;
n) comply with the rules of public speaking and provision of official information established by the EMERCOM of Russia;
o) respectfully treat the activities of representatives of the media to inform society about the work of a state body, as well as provide assistance in obtaining reliable information in the prescribed manner;
p) refrain in public speeches, including in the media, from indicating the value in foreign currency (conventional monetary units) on the territory of the Russian Federation of goods, works, services and other objects of civil rights, amounts of transactions between residents of the Russian Federation, budget indicators all levels of the budgetary system of the Russian Federation, the size of state and municipal borrowings, state and municipal debt, except for cases when it is necessary for accurate transmission of information or provided for by the legislation of the Russian Federation, international treaties of the Russian Federation, business customs;
(c) Continuously strive to ensure the most efficient management of the resources under its responsibility.
2.2. A civil servant, endowed with organizational and administrative powers in relation to other civil servants, is called upon to:
a) take measures to prevent and resolve conflicts of interest;
b) take measures to prevent corruption;
c) prevent cases of coercion of civil servants to participate in the activities of political parties and public associations.
2.3. A civil servant, endowed with organizational and administrative powers in relation to other civil servants, is called upon to take measures to ensure that civil servants subordinate to him do not allow dangerous corrupt behavior, and by his personal behavior to set an example of honesty, impartiality and justice.
behavior of civil servants
3.1. In his official conduct, a civil servant must proceed from the constitutional provisions that a person, his rights and freedoms are the highest value and every citizen has the right to privacy, personal and family secrets, protection of honor, dignity, and his good name.
3.2. In official conduct, a civil servant refrains from:
a) any kind of statements and actions of a discriminatory nature based on gender, age, race, nationality, language, citizenship, social, property or family status, political or religious preferences;
b) rudeness, manifestations of a dismissive tone, arrogance, biased remarks, presentation of inappropriate, undeserved accusations;
c) threats, offensive expressions or remarks, actions that interfere with normal communication or provoke illegal behavior;
d) smoking during service meetings, conversations, other official communication with citizens.
3.4. Civil servants are called upon to promote, through their official conduct, the establishment of business relationships in the team and constructive cooperation with each other.
3.5. The appearance of a civil servant in the performance of his official duties, depending on the conditions of service and the format of the service event, should contribute to the respectful attitude of citizens towards state bodies, correspond to the generally accepted business style, which is distinguished by formality, restraint, tradition, and accuracy.
IV. Responsibility for violation of the provisions of the Code
4.1. Violation by a civil servant of the provisions of the Code is subject to moral condemnation at a meeting of the relevant commissions for compliance with the requirements for official conduct of civil servants and the settlement of conflicts of interest or attestation.
4.2. Compliance by civil servants with the provisions of the Code is taken into account when conducting appraisals, forming a talent pool for promotion to higher positions, as well as when imposing disciplinary sanctions.
Attention! This comment is not an official appeal of the applicant!
Professional ethics and business communication in the organizational environment are important components of industrial relations, affect economic activity and the stability of the enterprise, and their role can hardly be overestimated. Compliance with professional ethics and the skills of competently conducting a conversation in a team, with partners and clients affect the success of the internal and external activities of the company, preserve its image and reputation.
Business conversation
Business communication implies principles and norms aimed at achieving mutually beneficial results. Regardless of the position and functions of the employee, he must be able to clearly express and argue his own thoughts, analyze the partner's thinking, and form a critical attitude to relevant opinions and suggestions.
As examples show business communication, a prerequisite is to conduct a conversation and adjust its process, the ability to listen to the interlocutor, convince and have a positive influence, create a favorable atmosphere conducive to productive activity and the elimination of conflict situations, while maintaining the norms of professional ethics.
Ethics of telephone communication
Intonation is of prime importance in a telephone conversation, especially at the beginning and end. Any errors in speech, delay, stuttering cause stress or irritation in the interlocutor. And if the tone does not match the content of the information, the interlocutor is inclined to trust the intonation.
Before you call, you should most briefly form the task at hand, make the necessary notes. After connecting, you need to introduce yourself, indicating your name and the name of the company, and then check with the interlocutor if he has enough time.
Of course, regardless of emotional state, should avoid inappropriate behavior in such a way as to openly express their own emotions. But excessive politeness in the form of long thanks can cause impatience and irritation in the interlocutor.
As extraordinary examples of business communication that require careful preparation, you should indicate the cases when the caller needs to remind of himself after a long absence, as well as offer a service different types customers whose preferences are unknown.
Features of incorrect behavior
Inappropriate behavior implies:
- offensive remarks addressed to colleagues and clients of the company;
- usage profanity during conversation;
- rudeness, abuse of authority, obsessive behavior;
- tactless gestures towards colleagues and clients.
Also, the inappropriate behavior of an employee includes a violation of the established dress code of the organization, wearing inappropriate clothing.
Code of ethics
And official conduct is drawn up on the basis of the Constitution of the Russian Federation and is developed in accordance with the principles and rules of employee conduct, which he must study when applying for a position. The set of norms in the form of attitude to professional duty are designed to ensure the effectiveness of the performance of official duties, to help increase the authority in the team among employees.
A code of ethics and service conduct forms relationships within labor collective... It regulates concepts such as conflict of interest within the company, abuse of authority, data confidentiality, personal integrity, adherence to the principles of healthy competition, and much more. Any citizen of the Russian Federation has the right to expect employees to behave in accordance with their professional ethics.
Memorandum
Information in the form of a report is intended for higher management in order to bring it to its attention and apply appropriate measures. The difference between a service memo and a memo is that the latter is legally binding.
Any person who was present at the incorrect behavior of an employee has the right to issue a report for him. In addition to the report, it is permissible to record the facts of such a violation in relation to other employees and business partners.
The service memo on incorrect behavior necessarily includes the following items:
- an indication of the culprit of the incorrect behavior;
- the name of the affected party;
- the names of those present at the time of the incident;
- other circumstances of the incident.
Memorandum functions:
- solving problems of an administrative or production nature;
- proposals for the rationalization and improvement of production;
- message to the management about disagreement with the decision of the superiors;
- clarification of the circumstances that arose during the conflict with employees or direct supervisor;
- reports on the progress of work;
- complaints when subordinates fail to fulfill their work duties;
- an investigation into the unlawful delegation of responsibilities;
- reporting of information about disciplinary violations;
- reporting of information about non-standard incidents, which could result in material losses or physical harm;
- the positive nature of events requiring management attention.
Responsibility and punishment
Disciplinary punishment in the form of a reprimand or remark is provided for inappropriate behavior. Dismissal is not permitted in this case, since the actions do not have the character of one-time grave.
If, before that, disciplinary punishment has already taken place in relation to this employee during the year, then a repeated remark may result in dismissal, although his misconduct falls into another category of violations.
The service investigation does not insist on specifying the expressions that were used against the injured party. And if the case goes to court, then such details should be confirmed, supported by facts with the help of witnesses.
Satisfaction of the claim by the court
In addition to the alleged punishment according to Labor Code it is possible to apply the clauses of Article 152, which reflects the procedure for protecting business reputation.
The legal claim will be satisfied under the following conditions:
- recognition of the fact of violation of the code of ethics and official conduct;
- the information disseminated concerns the issue of honor;
- inconsistency of information with reality.
In this case, the plaintiff is obliged to provide evidence of the facts of insult, and the defendant - to confirm the facts related to reality.
Professional ethics in a macro perspective
Professional ethics include a system of concretized moral norms and principles, taking into account the characteristics of a certain professional activity, which ensures confidential communication.
As consequences, several areas of a large-scale nature can be indicated.
- Corrupt practices. This type of action restricts freedom of choice, makes changes in the conditions for making decisions. At the same time, the employee is able to increase his profit through unearned income. Bribery leads to a reallocation of resources in favor of less promising options.
- Compulsion. Coercive actions impede the development of relations between a particular seller and customers, are aimed at stimulating the purchase of specific services or products, which is why competition is untenable. As a result, there is a decrease in the quality of available products, a narrowing of the range, and a decrease in demand. Fewer resources come into production than would have gone with unlimited competition.
- Unreliability of information. Distortion of information about the product leads to dissatisfaction of consumers, violation of the terms of subsequent deliveries and production cycles... The consequence of inaccurate information is an unjustified expenditure of funds.
- Theft. Theft increases the cost of services and products, since the damage is supposed to be repaired by increasing prices. As a result - higher prices and irrational redistribution of resources, a shortage of products.
Psychology and ethics of business communication are components of a complex of basic sciences, based on the principles of their majority. And if the success of a society does not depend on one individual, then the success of the company affects the subject and society. Thus, personal development, relationships within the organization, the success of the enterprise and social development are interrelated, therefore professional ethics remains relevant always.
Approved by the decision of the Council
on civil service issues
Krasnoyarsk Territory
from 03/30/2011
Article 1. General Provisions
1. The Code of Ethics and Conduct of Persons Holding Public Offices of the Krasnoyarsk Territory (hereinafter referred to as the Territory), elective municipal positions (hereinafter referred to as officials), civil servants of the Territory and municipal employees (hereinafter, respectively, employees, the code) is a set of general principles of professional ethics and basic rules of conduct, which should be guided by officials and employees in connection with being in the state and municipal service, filling government positions in the Krasnoyarsk Territory, elective municipal offices.
2. The provisions of this Code apply to deputies of the Legislative Assembly of the Territory, deputies of the representative bodies of the municipal formation in the part not regulated by the rules of deputy ethics established by these bodies, and to the extent that they do not contradict the status of a deputy of the Legislative Assembly of the Territory, a deputy of a representative body of a local self-government.
3. Officers and employees should comply with the provisions of the code; every citizen has the right to expect from an official and an employee such behavior in relations with a citizen that is consistent with the provisions of the code.
4. This code is applied in order to ensure uniform ethical norms and rules of conduct for officials and employees for the recognition, observance and protection of human and civil rights and freedoms, maintaining citizens' confidence in the state bodies of the region and local self-government bodies.
5. An official, an employee undertakes to use legal and moral means to achieve results of activity, which will determine the moral right of an official and an employee to public trust, respect, recognition and support of citizens.
6. Compliance with the ethical norms and rules of conduct established by the code is the moral duty of every official and employee, regardless of the position held.
7. Compliance by employees with the provisions of the code is one of the criteria for assessing the quality of professional activities of employees, their behavior.
Article 2. General rules behavior of an official and an employee
1. The conduct of an official and an employee must always and under any circumstances be impeccable and professional.
2. An official and an employee should:
- behave kindly, attentively and courteously, evoking the respect of citizens to the authorities state power krai, state bodies of the krai and local self-government bodies;
- to control their behavior, feelings and emotions, not allowing personal likes or dislikes, hostility, unkind mood or friendly feelings to influence the decisions made, to be able to foresee the consequences of their actions and actions;
- to treat citizens equally correctly, regardless of their official or social status, not to show subservience to persons with a high social status and disregard for people with a low social status;
- stick to business style behavior based on self-discipline and expressed in professional competence, obligation, accuracy, accuracy, attentiveness, the ability to value one's own and other people's time;
- to show modesty in behavior with colleagues, to assist colleagues in the successful fulfillment of difficult tasks by them, to prevent manifestations of bragging, envy and ill will;
- refrain from personal relationships that can knowingly damage the reputation and authority, affect the honor and dignity of an official or employee, or question his objectivity and independence;
- refrain from criticizing officials and employees in the presence of citizens, if criticism is not related to the performance of official duties;
- exclude the use of their official position, including the use (presentation) of an official ID for personal interests not related to the performance of official duties.
3. An official and an employee should refrain from:
- the use of narcotic drugs, psychotropic substances and drugs, with the exception of cases of their use as prescribed by a doctor;
- smoking tobacco, drinking alcoholic beverages in public places, government and municipal institutions, other organizations, during the performance of official duties;
- chewing chewing gum during meetings, communicating with colleagues, citizens;
- participation in gambling, visiting casinos and other gambling establishments;
- provision, placement and distribution in the media, in the information and telecommunication network Internet of any information that may damage the reputation of the state body of the region, local government, official or employee.
4. When using the telephone, an official and an employee are advised to speak quietly, correctly and concisely, without inconveniencing others; disconnect mobile phone before the beginning service meeting, refrain from answering phone calls when communicating with visitors.
Article 3. General rules for communication with citizens in the performance of official duties
1. In communicating with citizens, an official and an employee must be guided by the provision of the Constitution of the Russian Federation on the right of every citizen to inviolability of private life, personal and family secrets, protection of honor, dignity, and his good name.
2. An official and an employee, when communicating with a citizen, is recommended:
- express your thoughts in a correct and convincing form;
- listen to the citizen's questions carefully, without interrupting the speaker, showing goodwill and respect for the interlocutor;
- treat respectfully to older people, veterans, disabled people, provide them with the necessary assistance.
3. In communicating with citizens from the side of an official and an employee, it is not recommended to allow:
- any kind of statements and actions of a discriminatory nature, including on the basis of gender, age, race, nationality, language, citizenship, social, property or family status, political or religious preferences;
- arrogant tone, rudeness, arrogance, incorrectness and tactlessness of remarks, presentation of inappropriate, undeserved accusations, bickering and other actions that impede normal communication;
- statements and actions provoking illegal behavior;
- Forcing a citizen who has come to an appointment to wait unreasonably long for an appointment.
Article 4. Moral and psychological climate in the team
1. In order to maintain a favorable moral and psychological climate in the team, an official and an employee should:
- to promote the establishment of business, friendly relationships in the team;
- maintain an atmosphere of mutual exactingness and intolerance towards violations of official discipline and legality;
- observe subordination, be executive, show reasonable initiative, accurately and on time report to the head on the execution of orders and orders;
- have endurance, be responsible for their actions and words.
2. Officials and employees should not allow actions that can harm the moral and psychological climate in the team, including:
- discussion of orders, decisions and actions of managers, carried out within the limits of their authority;
- dissemination of information of a dubious nature;
- biased and biased attitude towards colleagues;
- claims for special treatment of oneself and undeserved privileges;
- manifestations of flattery, hypocrisy, importunity, deceit.
Article 5. Rules of conduct for officials or employees performing the functions of managers
1. An official or an employee performing organizational and administrative functions in relation to subordinates (hereinafter referred to as the head) must strive to comply with the following rules of professional ethics:
- treat the subordinate as a person, recognizing his right to have his own professional judgments;
- to show high exactingness, adherence to principles in combination with respect for the personal dignity of the subordinate;
- fair and rational distribution of job responsibilities;
- to suppress intrigues, rumors, gossip, manifestations of dishonesty, meanness, hypocrisy in the team, to prevent the emergence of conflicts;
- timely consider the facts of violation of the norms and principles of professional ethics and make objective decisions on them;
- reward subordinates impartially, fairly and objectively;
- to address subordinates and colleagues with respect and only on "you".
2. If the subordinate is in a difficult life situation, its leader is called upon to provide all possible assistance and support.
3. The manager is not entitled to:
- in a rude form to criticize colleagues and subordinates;
- shift their responsibility to subordinates;
- show formalism, arrogance, rudeness;
- to encourage an atmosphere of mutual responsibility, to create conditions for earning and informing in the team;
- to allow manifestations of protectionism, favoritism, nepotism (nepotism), as well as abuse of office.
Article 6. Rules of conduct when carrying out activities related to the implementation of control and (or) supervisory functions
1. When performing official duties related to the performance of control and (or) supervisory functions, an official or employee should strive to:
- show exactingness, adherence to principles in combination with correctness, respect for the dignity of representatives of the audited organizations;
- objectively evaluate the activities of the audited organizations, excluding the influence of preconceived opinions and judgments;
- do not give reasons for suspicion or accusations in relations with representatives of the audited organizations;
- refrain from feasts, acceptance of unacceptable signs of attention, gifts, tributes and rewards.
2. When sending for inspection to an organization, an official or an employee who previously worked in an organization subject to inspection is obliged to notify the immediate supervisor of this in advance.
3. The official and the employee should avoid relationships that may compromise him or affect his ability to act independently.
Article 7. Culture of speech
1. An official and an employee are obliged to adhere to the generally accepted rules of the Russian language and use an official business style in oral and written speech.
3. In the speech of an official or employee, it is unacceptable to use:
- rude jokes and evil irony;
- inappropriate words and phrases;
- statements that can be perceived and interpreted as insults to certain social or national groups;
- expressions of an offensive nature related to a person's physical disabilities;
- obscene language, foul language and expressions that emphasize a negative attitude towards people.
Article 8. Appearance and dress code
1. An official and an employee in the performance of official duties are recommended:
- support appearance that commands respect from colleagues and citizens;
- stick to formal business style clothes, which are distinguished by restraint, tradition, neatness;
- observe moderation in the use of cosmetics, perfumes, jewelry and other accessories.
2. An employee who is prescribed to wear a uniform should wear a uniform in accordance with the established requirements, clean, well-fitted and ironed.
Article 9. General rules for the maintenance of office premises and workplaces
1. An official and an employee must maintain order and cleanliness in the workplace. The furnishings of the office should be formal, making a favorable impression on colleagues and visitors.
2. An official and an employee should not hang posters, calendars, leaflets and other images or texts that do not correspond to the official setting, as well as advertisements in the office. commercial organizations, goods, works, services.
3. It is not recommended for an official and an employee to ostentatiously exhibit at the workplace:
- objects of worship, antiques, antiques, luxury;
- gifts, souvenirs, expensive writing instruments and other items made of expensive wood, precious stones and metals;
- dishes, cutlery, tea accessories, food.
4. When placing letters, gratitude, diplomas and other evidence of personal merit and achievements of an official and an employee in the office, it is recommended to show a sense of proportion.
Article 10. Relation to gifts and other signs of attention
1. Officials and employees should not accept or present gifts, awards, prizes, as well as accept and provide various signs of attention, services (hereinafter - gifts), the receipt or delivery of which may contribute to the emergence of a conflict of interest.
2. An official or employee may accept or give gifts if:
- it is part of an official protocol event and takes place in public, openly;
- the situation does not raise doubts about honesty and disinterestedness;
- the cost of accepted (handed) gifts does not exceed the limit established by the current legislation of the Russian Federation.
3. An official or employee should not:
- to provoke the presentation of a gift to him;
- accept gifts for himself, his family, relatives, as well as for persons or organizations with whom the official or employee has or had a relationship, if this may affect his impartiality;
- transfer gifts to other officials and employees, if this is not related to the performance of his official duties;
- to act as an intermediary in the transfer of gifts in personal selfish interests.
Article 11. Liability for violation of the Code
1. For violation of the provisions established by this code, an official, an employee shall bear moral responsibility before society, the collective and their conscience.
2. Along with moral responsibility, an employee who has committed a violation of the provisions established by this code and committed an offense in connection with this or disciplinary offense, bears disciplinary or other liability.
3. Violations by employees of ethical norms and rules of conduct established by the code are considered at a meeting of the commission for compliance with the requirements for official conduct and settlement of conflicts of interest.
Date of publication: 14.04.2011
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This document is not just a set of rules. It is based on whole list international and Russian documents, including the main law of the country - the Constitution. As well as generally recognized moral norms of public morality.
Why and what is needed
The state apparatus, its entire vertical is a complex system power, implying different levels of subordination, access to information, responsibility and authority. To ensure the well-coordinated and effective work of such a complexly structured “organism”, clear rules of conduct are required within the framework of professional service ethics. The document in question is mandatory for all civil servants, regardless of rank, group, class and position.
What is provided
The application of the Code is foreseen, first of all, by the special social and legal status of civil servants. The thing is that the position of this group of people determines not only the influence of dogmas and rules of public morality on them (it does not matter whether they are documented anywhere or not), but also the influence of the behavior of civil servants themselves on the formation of the ethics of official and interpersonal communication... That is, an official is a kind of model for ordinary citizens and his subordinates.
In addition, directly or indirectly, he personifies power, declares powers, determines the attitude towards specific issues and options for their solution. It is useful to study the document and ordinary citizens, this will help to correctly respond to the actions of officials in a given situation, in accordance with the set of rules and expecting behavior and reactions from those in power within a strictly defined framework.
Model Code of Ethics for State and Municipal Officials
On this moment service relationship between civil servants in our country are governed by the current "Code of Ethics and Official Conduct". The document clearly states the goals and objectives of the set of rules, their obligation for employees of any position and even the level of responsibility for violations of the provisions of the document. The extent to which civil servants know and comply " Model Code ethics and service conduct of civil servants ", is one of the main criteria qualitative assessment their work and service behavior.
The main principles governing the official conduct of officials include:
- conscientious and professional performance of official duties;
- understanding the meaning of their work, as the recognition, observance and protection of human and civil rights and freedoms;
- avoidance of excess of authority;
- loyalty to any groups that differ in social, professional and other criteria;
- the primacy of professionalism over personal interests;
- counteraction to corruption and other crimes within the limits of authority and law;
- correctness, attentiveness and observance of the rule of law in all its manifestations.
Model Code of Ethics and Service Conduct for State and Municipal Officials
What will happen for non-compliance with the Code
Each case of violation of the current provisions of the document is considered by a special commission. Article 10 of this Code defines the responsibility of civil servants for any violations. In addition to moral responsibility, there is also a legal one:
- disciplinary action up to and including termination of employment;
- administrative and criminal liability provided for by law.
