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Introduction
1. Theoretical part
1.1 Basic services of hospitality enterprises
1.2 Accommodation facilities
1.3 Characteristics of the features of the hotel
2. Practical part
2.1 Characteristics of the Marins Park Hotel
2.2 Description of rooms at the Marins Park Hotel
2.3 Hotel infrastructure
2.4 Services provided by Marins Park Hotel
Conclusion
Literary list
INTRODUCTION
Hotel is an enterprise that provides people who are away from home with a range of services, the most important of which (complex-forming) are equally the service of accommodation and meals. hotel extravagant service hospitality
Consumer- a citizen who intends to order or order and use services solely for personal (domestic) needs;
Executor- an organization regardless of the form of ownership, as well as an individual entrepreneur providing services to consumers under a reimbursable contract.
Tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.
If extravagant services were developed in Rostov-on-Don, and in Russia in general, the provision of such services would have a positive impact on financial and economic activity and would play a large role in increasing the efficiency of social production. The development of the hospitality industry is gaining momentum every year. The infrastructure of modern hotels includes a business center, laundries and dry cleaners, currency exchange offices, international communication services, and transport services for guests. Hotels can not do without shops and souvenir kiosks, restaurants and bars. In addition, focusing on business man, hotels should provide their guests with the opportunity not only to organize their work time but also to relax after a stressful labor day. Therefore, modern hotels have gyms and fitness centers, beauty salons, billiard rooms, slot machines and casinos, etc.
Remaining the main service, the accommodation service is taken for granted by the guests, and it is the additional services that distinguish this hotel from a number of others that arouse increased interest.
I offer you the statistics of the Moscow Tourism Committee, according to which, over the past eight years, the number of foreign tourists visiting the Russian capital has increased by more than 2.5 times: from 1.5 million people in 1999 to 4 million in 2007. However, despite this more than two-fold growth, the Russian capital still lags far behind other major cities in the world in terms of the number of foreign guests. So, according to the National Tourist House of France, about 27 million foreign tourists visited Paris last year. Prague, according to the estimates of the National Tourist Board of the Czech Republic, in 2007 was visited by 4 million foreign visitors.
Therefore, based on statistics, the topic of my coursework is: “Organizing the provision of extravagant additional services in hotels”, raising the problem of modern hotels in Russia, in which, in my opinion, it is necessary to increase extraordinary, unusual, extravagant services for hotel business. After all, hotels need to do everything to improve the attendance of tourists and cater to the whims of VIP guests.
Goalscourse:
Consider providing additional services in hotels
Consideration of the use of extravagant services in Russian hotels on the example of foreign hotels and hotels
· Consideration and application of extravagant services on the example of a hotel.
1. THEORETICAL PART
1.1 Mainserviceshotelenterprises
The essence of the provision of accommodation services is that, on the one hand, special premises (hotel rooms) are provided for use, on the other hand, services are provided that are performed directly by the hotel staff: porter services for the reception and registration of guests, maid services for cleaning hotel rooms etc.
Hotel rooms are the main element of the accommodation service. These are multifunctional premises designed for rest, sleep, work of living guests. Their most important function is to enable sleep. The significance of other functions of hotel rooms, first of all, depends on the purpose of the hotel and the needs of guests. For example, in business hotels.
Different hotels have different categories of rooms, differing from one another in area, furniture, equipment, equipment, etc. However, regardless of the category, a hotel room must have the following furniture and equipment: a bed, a chair and an armchair, a night table, a wardrobe, general lighting, a wastebasket. In addition, each room should contain information about the hotel and an evacuation plan in case of fire.
Other services complete the offer of accommodation and catering services. These include the offer of a swimming pool, conference rooms, meeting rooms, sports equipment, car rental, dry cleaning, laundry, hairdressing, massage and a number of others. Depending on how they are designed and combined into a single complex, a certain type of enterprise is formed, such as a luxury hotel, a middle class hotel, an apartment hotel, an economy class hotel, a resort hotel, a motel, a private hotel of the overnight and breakfast”, hotel-garni, boarding house, gostiny dvor, rotel, botel, flotel, flaitel. Services provided in hotels are divided into basic and additional. They can be free and paid.
The main services include services: accommodation and meals in accordance with the "Rules for the provision of hotel services".
1.2 WITHresourcesaaccommodation
Accommodation facilities - premises with at least 5 rooms and used by organizations of various organizational and legal forms and individual entrepreneurs for temporary accommodation of tourists.
In international practice, a standard classification of accommodation facilities has been adopted, according to which they are divided into collective and individual.
Collective accommodation facilities, in turn, are divided into enterprises: Hotel-type enterprises - objects consisting of rooms, the number of which exceeds a certain minimum (7-10), grouped into classes and categories in accordance with the services and standards of the country, having a single management and providing a variety of hotel services (hotels, hotels, motels, apartment-type hotels, hotel clubs, beach and resort hotels, boarding houses, etc.).
A hotel is a complex economic and property complex (a building or part of a building, equipment and other property) intended for the production and provision of services (a hotel product).
1.3 Characteristics of the features of the hotel
To characterize a hotel as an enterprise of the hotel industry, you can use the following features:
a) Number of numbers (exceeds the minimum number or not);
b) Types of hotel services provided;
Hotels differ in capacity, number of rooms and the number of places intended for accommodation.
There are two main groups of hotels: for permanent and for temporary residence, which in turn are divided into: transit hotels serving any contingent in conditions of a short stopover; business hotels serving persons on business trips and business trips; holiday hotels, i.e. tourist, resort, etc.
Hotel-type enterprises are distinguished by:
By size (less than 100 rooms, from 100 to 300 rooms, over 300 rooms);
By the level and quality of service and comfort (luxury, first class, economy class hotels);
By management (independent, belonging to chains, etc.).
TO collective means Accommodations also include tourist hostels, furnished rooms, and other establishments that provide limited services (such as accommodation including housekeeping).
Specialized accommodation facilities - objects that perform not only accommodation services, but also some other specialized function. These accommodations include:
a) Health-improving establishments (sanatoriums, dispensaries);
b) Rest houses, work and rest camps, tourist, sports bases, recreation centers;
c) Tourist shelters, parking lots, etc.
d) Congress centers, public means of transport (trains, cruise ships, yachts)
e) Land and water transport converted into overnight accommodation facilities;
f) Camping (camping sites, caravan sites).
Individual accommodation facilities - apartments, rooms in apartments, houses, cottages for rent.
2. PRACTICAL PART
2.1 Hotel FeatureMarins Park Hotel
Location:
The hotel is located in the very center of business Rostov, at the intersection of Budennovsky prospect and st. Krasnoarmeyskaya, where the largest shops, banks, restaurants and offices are located. Distance from the international airport - 7 km, from the railway and bus station - 1 km, from the river station - 2 km.
Booking
Despite the modernity of the tourism sector, not all hotels in Rostov-on-Don can provide their visitors with the opportunity of simple and free booking. Marins Park Hotel, as a leading hotel, makes this very easy. At any time convenient for you, you can book a room by calling the reservation service.
You can also pre-book the room you are interested in directly on the official website, and get a discount on accommodation in the amount of up to 30%.
Congress services
The branded congress center of the hotel meets absolutely all modern business requirements, allows you to hold and organize conferences and seminars on the very high level largely due to the availability of modern equipment for all types of events: business meetings, conferences, briefings, seminars.
At your service are 10 conference halls of various capacities: from "Tokyo" with a capacity of up to 15 people, to a large-scale hall called "Yalta", designed for 350 people.
The Congress Center of the Marins Park Hotel provides unique opportunities for communication between business people.
Convenient location in the heart of the city;
availability of professional sound and lighting equipment, as well as a multi-zone air conditioning system;
availability of high-speed Internet access;
Highly qualified staff with knowledge foreign languages;
high-quality catering for event participants;
Ample secure parking.
1) Conference rooms:
"Theatrical"
l The capacity of the hall is 700 people.
l Theatrical version of furniture arrangement.
b Area - 610 m2.
l The capacity of the hall is 300 people.
l Arrangement of furniture of your choice.
Equipped with:
Flipchart, markers
air conditioner;
tables and chairs;
an audio system
multimedia projector;
Screen
laptop
"Nizhny Novgorod"
b Area - 54 m2.
Equipped with:
Flipchart, markers
air conditioner;
chairs with music stands;
an audio system
multimedia projector;
Screen
laptop
b Area - 106 m2.
b The capacity of the hall is 110 people.
l Arrangement of furniture in the conference room of your choice
Equipped with:
Flipchart, markers
air conditioner;
chairs with music stands;
an audio system
multimedia projector;
Screen
laptop
"Novosibirsk"
b Area - 32 m2.
l The capacity of the hall is 35 people.
l Arrangement of furniture in the conference room of your choice
Equipment:
Flipchart, markers
air conditioner;
chairs with music stands;
an audio system
multimedia projector;
Screen
laptop
2) restaurants and bars
The banquet hall is the most convenient place for celebrations: weddings, graduations, anniversaries, corporate parties. I bring to your attention several halls to help you make a choice. For everyone who is interested in renting a banquet hall in Rostov-on-Don, all the necessary information: the number and capacity of halls, their description, working hours, specialties. I draw your attention to the fact that you need to choose a restaurant for a wedding very carefully. After all, a wedding celebration is not just a festive feast, but also a festive program that includes dances and competitions, so the wedding hall should be spacious enough.
Cost of events: banquet from 1500 (without alcohol), buffet from 500 rubles per person.
It's so nice to give gifts for the holidays! And therefore, during events on weekends, guests have discounts on hotel accommodation up to 30%. And when ordering a wedding banquet from 70 thousand rubles, the newlyweds are given a Suite room and a compliment from the hotel as a gift!
Banquet hall "Aladdin"
Banquet hall "Aladdin" is notable for many amazing items: ancient amphorae immersed in golden sand, loose coins, oriental silks that create a mysterious atmosphere. Deep comfortable armchairs beckon with the warmth and softness of velvet. A wide selection of exotic dishes impresses with an abundance of flavors and originality of execution. Banquet hall is designed for 30 persons.
Banquet meals:
Pork crown
Beef stuffed with mushrooms
· Secrets east sea,
Appetizer of salmon with Camembert and Bechamel sauce,
Lamb ham baked with vegetables,
Cannelone with strawberries.
Restaurant "Old Town"
The name "Old Town" was given for a reason. Its design is made in the form of a round square paved with stone, which is surrounded by living trees and tables are located on it. Huge stained-glass windows with interesting scenes give special lightness to the interior. Glass dome creates the effect of being under the open sky, gives a feeling of lightness and freedom. The caretaker of the "Old Town" in the evenings, for dinner, lights the lanterns. Thanks to the musicians, wonderful melodies sound, and the chef offers excellent dishes of European cuisine.
"Old Town" is a wonderful restaurant for a wedding and any other celebration. It is possible to hold a corporate party and catering for the conference. The room is equipped with an air conditioning system. There are also three plasma panels and a multimedia projector.
The restaurant hall is designed for 60 guests, but during a banquet it can accommodate 90 people.
Specialties:
"Quail Nest"
Salad "Old Town"
The Leaning Tower of Pisa
Rack of lamb with ginger dumplings and cranberry sauce,
· Royal salmon.
Cafe "At the Cossacks"
A hearty meeting with truly Cossack hospitality will pleasantly surprise you. Relaxing atmosphere and variety of dishes national cuisine will certainly please the guests of the Don region. The cafe seats 56 people.
Specialties:
Salad "Donskoy",
· Russian pickles,
homemade potatoes
· Solyanka meat,
Loin in cranberry sauce,
· Pike perch "in a Cossack way".
Lobby bar
There is a cozy lobby bar in the hotel lobby. It is great for business negotiations, and for talking with friends. You will be offered invigorating coffee or exquisite cognac.
3) Recreation and entertainment
Gentleman's Club "Five Stars"
Gentleman's Club "Five Stars" is an elite men's club European level in Rostov-on-Don.
Club girls are stars who are ready to take the stage just for the sake of our guests. Beauty, grace and charm that will amaze even the most sophisticated.
Two snow-white scenes open to your eyes from anywhere in the club. All seats in the club belong to the "Privilege" level.
2.2 Description of rooms inhotelMarins Park Hotel
Number of rooms:
374 numbers.
Room types:
Single and double standard rooms, Standard Superior, Business, Business Superior, Senior Suite, Casanova Suite, Premium Suite, Apartment Suite.
Description of the rooms:
Suite "Apartments"
Four rooms: living room, cozy bedroom, meeting room, room with a simulator;
Carpets;
Air conditioner;
LCD TV;
Plasma panel with remote control and cable TV with 65 channels
DVD player;
Fax communication;
Convenient workplace;
Upholstered furniture (sofa and armchairs);
Dinner table;
Sideboard;
Crockery and cutlery;
Bar counter, kitchen utensils;
Mini fridge;
2 telephones with international or long-distance communication;
Wardrobe;
Treadmill;
Information and reference literature;
Bathroom, shower cabin;
A set of towels;
Bathrobe;
Slippers;
Guest bathroom.
Premium Suite
Two rooms: living room and cozy bedroom;
Electronic lock with magnetic key;
Carpets;
Warm plastic panoramic windows with fresh air control;
Air conditioner;
Large wardrobe with mirror
Recreation area;
Equipped workplace;
Mini fridge;
Wardrobe;
Crockery and cutlery;
Shower, bathroom;
A set of towels;
Bathrobe;
Hygiene accessories: soap, shampoo, shower gel;
Slippers.
Shoe horn and sponge.
Casanova Suite
Three rooms: living room, office and cozy bedroom;
Comfortable double bed;
Balcony with a beautiful view of the central street of the city;
Air conditioner;
Electronic lock with magnetic key;
Carpets;
Warm plastic panoramic windows with fresh air control;
Two LCD TVs with remote control and cable TV with 65 channels;
Recreation area;
Equipped office;
Coffee table and soft sofa;
Bedside lamp with directional light;
Mini fridge;
Telephone with international or long-distance communication;
Information and reference literature;
Crockery and cutlery;
Shower, bathroom;
A set of towels;
Bathrobe;
Hygiene accessories: soap, shampoo, shower gel;
Slippers
Brush for cleaning clothes and shoes;
Shoe horn and sponge.
Senior Suite
Two rooms: living room and bedroom;
Large double bed;
Air conditioner;
Electronic lock with magnetic key;
Carpets;
Warm plastic panoramic windows with fresh air control;
LCD TV with remote control and cable TV with 65 channels;
Large wardrobe with mirror;
Equipped workplace;
Recreation area;
Coffee table and soft sofa;
Mini fridge;
Bedside lamp with directional light;
Telephone with international or long-distance communication;
Information and reference literature;
Shower, bathroom;
A set of towels;
Bathrobe;
Hygiene accessories: soap, shampoo, shower gel;
Slippers.
Brush for cleaning clothes and shoes;
Shoe horn and sponge.
Business Improved
Air conditioner;
Interior in modern style;
Large bed (possibility of single and double occupancy);
Electronic lock with magnetic key;
Carpets;
Warm plastic panoramic windows with fresh air control;
Equipped workplace;
Coffee table and a couple of comfortable chairs;
Mini fridge;
Telephone with international or long-distance communication;
Wardrobe;
Information and reference literature;
A set of dishes and cutlery;
shower/bathroom;
A set of towels;
Bathrobe;
Hygiene accessories: soap, shampoo, shower gel;
Slippers;
Brush for cleaning clothes and shoes;
Shoe horn and sponge.
Standard improved
Air conditioner;
Electronic lock with magnetic key;
Carpets;
Warm plastic panoramic windows with fresh air control;
TV with remote control and cable TV with 65 channels;
Equipped workplace;
Mini fridge;
Telephone with international or long-distance communication;
Wardrobe;
Information and reference literature;
A set of dishes and cutlery;
shower/bathroom;
A set of towels;
Hygiene accessories: soap, shampoo, shower gel;
Brush for cleaning clothes and shoes;
Shoe horn and sponge.
Standard
Air conditioner;
Electronic lock with magnetic key;
Carpets;
Warm plastic panoramic windows with fresh air control;
TV with remote control and cable TV with 65 channels;
Equipped workplace;
Mini fridge;
Telephone with international or long-distance communication;
Wardrobe;
Information and reference literature;
A set of dishes and cutlery;
A set of towels;
Hygiene accessories: soap, shampoo, shower gel;
Brush for cleaning clothes and shoes;
Shoe horn and sponge.
2.3 Hotel infrastructure
The infrastructure of the hotel - four conference halls "Sochi" (110 people), "Novosibirsk" (35 people), "Nizhny Novgorod" (50 people), "Yekaterinburg" (14 people) are equipped with the most modern equipment necessary for any the conference was a success;
2.4 Services provided by the hotelMarins Park Hotel
1. Main services:
free WiFi internet- bullet (100 Mbps) throughout the hotel;
free breakfast
telephone with long-distance communication;
refrigerator mini-bar;
comfortable bed with orthopedic mattress;
· hypoallergenic bed linen;
Plasma TV with 64 satellite channels(diagonal 105 cm).
washing clothes (laundry services);
storage of oversized luggage;
· comfortable taxi from the airport or railway station for the guests of the suites;
· instant delivery of pizza and sushi directly to your room;
· services minor repairs clothes (sewing workshop);
and entrust your car to a securely guarded parking lot.
2. Additional services
The list and quality of the provision of paid additional services must comply with the requirements of the category assigned to the hotel.
List of additional services:
organization services Catering(bar, restaurant, cafe, buffet, beer bar);
Shops (souvenir, grocery), vending machines;
entertainment infrastructure (discotheque, casino, nightclub, hall slot machines, billiard room);
· Excursion service, services of guides-translators;
organization of sale of tickets to theaters, circus, concerts, etc.;
transport services (booking tickets for all types of transport, ordering vehicles at the request of guests, calling a taxi, car rental);
purchase and delivery of flowers;
sale of souvenirs, postcards and other printed materials;
household services (repair and cleaning of shoes; repair and ironing of clothes; dry cleaning and laundry services; storage of things and valuables; unloading, loading and delivery of luggage to the room; rental of cultural and household items - TVs, dishes, sports equipment, etc. watch repair, household appliances, radio equipment; hairdressing, manicure and massage rooms and other household services);
services of a beauty salon;
Sauna, bath, swimming pools, gym;
· rental of meeting rooms, conference hall;
business center services;
· other services.
3. Extravagant Services
A hotel where guests are served by ladies and lords.
Influenced by Downton Abbey, set during the reign of King George V in the 20th century, the owners of the Marins Park Hotel in Rostov-on-Don came to the conclusion that their visitors should be served exclusively by ladies and lords.
Now, in order to count on working in this hotel, you first need to get the title of lady or lord, with all the ensuing rights, family coat of arms and other honors.
"Smell Butler"
An interesting feature in the form of an exclusive service under original title"Fragrance Butler" (butler by smells). At any time of the day, at the call of a guest, a “smell butler” appears on the threshold of the room with a silver tray, on which bottles of such luxurious fragrances as Chanel No. 5, Daisy Marc Jacobs, Tom Ford for Men, Bulgari Pour Homme and others. The guest can use any of the offered fragrances for free an unlimited number of times during his stay at the hotel.
In addition, each of the chain's hotels has different "flavor menus". The set of perfumes that is included in the "scent menu" depends on the location of the hotel, climatic conditions and the general atmosphere.
The idea to offer a luxurious “perfumed menu” service to its guests came from the administration of the Marins Park Hotel in response to the tightening of the rules for carrying luggage and hand luggage. “By offering our guests a choice of luxurious perfumes, we relieve them of the stress of flying. We help them to enjoy their trip,” explains representatives of the Marins Park Hotel, which offers a unique service.
CONCLUSION
In this paper, the topic of organizing additional services in the hotel business was considered.
The current trend in the development of the hotel business is such that accommodation companies diversify their product, trying to offer the maximum number of additional services.
If before the presence a large number additional services testified to the "star" of the hotel, now additional services are the "face" of the accommodation facility.
The more quality services the hospitality industry provides to its visitors, the more advantageous it looks in their eyes. Clients will always appreciate the presence in the hotel of a swimming pool, sauna, fitness center, Internet access, children's rooms, and a restaurant.
The hotel business directly depends on the quality and quantity of additional services provided. The more developed the additional industry in hotels, the higher its classiness and the more expensive it is to provide places for vacationers. Additional services are an integral part of most modern hotel complexes. At present, it is no longer possible to imagine even the lowest class hotel without, for example, parking, a cafe and a room reservation system. In higher class hotels, these services are combined with other additional services that facilitate and delight guests' stay.
In this course work, the services provided Marins Park Hotel, which correspond to the level of the upper class. And the provision of extravagant services significantly distinguishes with its originality among other hotels. This significantly increases the attendance, image and financial position of the enterprise.
LITERATURE LIST
1. Baylik, S.I., Hotel management: organization, management, maintenance. - Kiev: Alterpress, 2007. - 374 p.
2. Birzhakov, M.B., Introduction to tourism. - St. Petersburg: Publishing House Trading House "Cherda", 2006. - 192p.
4. Kotler, F., Bowen, J., Makenz, J., Marketing. Hospitality and tourism: Textbook for universities / Per. from English. under the editorship of R.B. Nozdreva. - M.: UNITI, - 1998. - 787p.
5. Lyapina, I.Yu., Organization and technology of hotel services: Textbook for primary vocational education / Edited by Candidate of Pedagogical Sciences A.Yu. Lapin. - M.: ProfObrIzdat, 2001. - 2008
6. Walker J. R. Introduction to hospitality: Textbook / Per. from English. - M.: UNITI, 2003. - 463 p.
7. www.prohotel.ru
9. www.forestahotels.ru
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For those of us who are content with a white robe and complimentary toiletries, following list hotel amenities can come as a huge shock.
These hotels are considered among the most luxurious places to stay in the world, and here good service It's not just breakfast in bed.
From butler service to supercar test drives, here are the craziest amenities you can enjoy on your next vacation.
1. The Lodge at Sea Island: Butler service.
The Lodge at Sea Island has a 24-hour butler to take care of everything. True, to enjoy all these amenities, you have to go here for a loan. The butler will pack your suitcase when you leave or bring you milk and cookies even in the middle of the night. Services are available to all guests who stay at the hotel and the cost is included in the room rate. 
2. Hard Rock hotels: Fender guitars.
At any of the 23 Hard Rock Hotels and 11 casinos, you can rent a Fender guitar, Mustang amplifier and Nixon headphones to play in your room. 
3. The Ritz-Carlton, New Orleans (LA): Recovery Concierge.
Do you have a hangover? You're lucky if it finds you at the Ritz-Carlton, which has a concierge to bring you back to your senses. He'll make you a Bloody Mary to stop your head from hurting. 
4. Il Salviatino, Florence (Italy): Jacuzzi with champagne.
At Il Salviatino in Florence, guests can ask for the perfect bubble bath filled to the brim with Prosecco, Spumante or French champagne. 
5. Eden Rock, St. Bart's (Caribbean): Private recording studio.
Book the Rockstar Suite Villa at Eden Rock St Bart's and you'll have the opportunity to record the soundtrack in your private recording studio. 
6. Burj Al Arab Jumeirah, Dubai (UAE): 24 carat gold iPads.
Considering Dubai's Burj Al Arab Jumeirah is known as one of the most luxurious hotels in the world, it won't be surprising that its amenities include the use of 24 carat gold iPads. 
7. Gateway Canyons Resort and Spa, Gateway (Colorado): Test drive a sports car.
The Gateway Canyons Resort is located in a stunning wilderness setting ideal for adventure. With the Driven Experience program, guests can experience a fleet of sports cars including the Porsche 911 Carrera Coupe, Mercedes-Benz SL550 and Ford Mustang Shelby GT. 
1. One of the most popular requests among travelers from Russia (51%) was fresh flowers in the room. Finland and Denmark also performed well, with 45% and 43% respectively. But in Ireland, such an idea attracts only 19% of respondents.
2. 34% of respondents would like to see a selection of chocolates in their room. Travelers from Argentina (55%), Brazil (47%) and India (43%) turned out to be the biggest lovers of sweets. In Russia, only 23% are in favour.
3. The opportunity to hire a "nanny" for a pet is interesting to 6% of respondents. In Russia, 2% of respondents would like to use such a service, and, for example, in Mexico - 14%.
4. Some - 3% of total number of respondents, on the contrary, they would like to “rent” a pet while they live in a hotel. In terms of demand for this service, Norway (9%), Spain (8%) and China (7%) are in the lead; in Russia, those wishing to take an animal for a short time turned out to be 4%.
5. Asia turned out to be the most big number fragrance lovers who would like to see a set of perfume in the room for each day of their stay in the hotel: in Taiwan, 45% of study participants would like to use this service, in Korea - 36%, and in Thailand - 27%. And only 9% of Russians are interested.
6. One of the most unusual requests was the "alarm clock from the star." 4% of travelers from Russia want to be woken up in the morning by a phone call not by a concierge, but by a celebrity. This service is most popular among respondents from Ireland (13%), Germany (12%) and the Netherlands (9%).
7. There is a demand for musical instruments in the room: representatives of Colombia (9%), Ireland (8%), Singapore (7%) and Finland (7%) would most like to see a guitar there. In Russia, only 3% of respondents thought it was a good idea.
8. Lovers of good sleep want to see a "sleep instructor" in the hotel - a specially trained employee who helps guests cope with insomnia: tells in which position the sleep will be stronger, how to relax and tune in to sleep, what is recommended to do to get up in the morning vigorous and rested. Travelers from Korea want to use this service the most (29%). In Russia, an unusual option is of interest to 5% of the study participants.
reference
The survey was conducted in March-April 2015 via e-mail distribution. The study involved over 4,700 respondents from Argentina, Australia, Brazil, Canada, China, Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Mexico, the Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Taiwan, Thailand, UK and USA.
For many travelers, a hotel, no matter how expensive, is just a place to spend the night and store things. Of course, unusual and exclusive services are not addressed to such tourists, but to those who can appreciate the flight of fantasy of hotel owners. But they really try to surprise! Helicopter shopping? Handcuffs in the room? Massage in a gondola? Yes please!
Please everyone
Recently, the travel portal Tripadvisor.com published its annual top list of hotels with the best service in the world. Visitors to the site called the services of the Moroccan Riad Kheirredine hotel exemplary, the top three also included Hamanasi Adventure and Dive Resort in Belize and Akademie Street Boutique Hotel and Guesthouse in South Africa. Tourists noted the hospitality and helpfulness of the staff, the relaxed atmosphere and color, as well as other important details for a pleasant stay.
Still, service is subjective. It is enough for someone that the room is clean, and the receptionist is friendly. And offer someone a delicious breakfast - and he will be dissatisfied with the lack of his favorite oatmeal. Well, some tourists are so sophisticated in matters of hospitality that they won’t show you to the hotel without a personal servant assigned to the apartment.
To please demanding guests, hoteliers go to great lengths, sometimes offering eccentric and luxurious, and sometimes simply funny services. Lenta.ru decided to explore the market for unusual and interesting services, invented by hotel owners for their guests.
Everything for the client
The New York hotel The Benjamin has a sleep manager (concierge of a dream). The hotel has long noticed that many requests and complaints from guests are connected precisely with “night” problems: sometimes it’s too stuffy, sometimes it’s noisy, sometimes the pillow is wrong, sometimes the blanket is thin. This is how the concept was born, according to which the guest either sleeps well or gets his money back. The latter, however, is unlikely.
The Benjamin offers soundproof rooms, evening massages and aromatherapy, satin sleep masks and a menu of 11 types of pillows, including anti-snoring. Before bed, you can indulge in sleep-inducing foods, such as banana bread with peanut butter.The Benjamin is one of the few hotels in the world that takes sleep so seriously.
The Brazilian Hilton Sao Paulo Morumbi has taken care of another important customer problem - city traffic. So that guests of Sao Paulo cannot feel the "charms" of the local traffic, they are offered a helicopter with a driver, and you can fly an arbitrarily short distance - even to the beach, even to the store.
Another interesting way transfer of guests was invented in the Omani hotel Six Senses. Guests can land at the entrance of the hotel by paragliding, accompanied by a professional skydiver.
Special target audience
People traveling with animals often feel constrained: not all hotels accept animals, and if they do, then with many conditions. At Nine Zero in Boston, the opposite is true: dogs, cats and even more exotic creatures are so welcome that they are ready to walk them, sit with them in the room, and even give their pet a massage. The animal will be offered a separate bed and their favorite food will be prepared.
It is with treats for four-legged friends that they plan to surprise travelers with animals at The Lowell in New York. Meals for dogs and cats can be ordered from the gourmet menu, such as lamb stew, organic buffalo, filet mignon tartare, Icelandic fish chips or dog ice cream. Special shampoos and aromatherapy sprays were provided for animals.
California Loews Coronado Bay Resort & Spa "specializes" in entertaining dogs who love to swim: they are taken to teach surfing. Animals catch a wave under the guidance of instructors from a nearby surf school.
But with the greatest reverence for fluffy guests are in Portland's Hotel deLuxe. Plush bed, massage and à la carte food - that's what! The hotel has room service for animals (although it is not entirely clear how dogs and cats will be able to make a request). Hotel deLuxe is ready to treat a person's friends by offering them acupuncture and psychological services.
But at the Fitzpatrick Hotel in Washington DC, they are ready to give a warm welcome to ... dolls. If you inform in advance that you will arrive with a child and tell about the toy that he carries with him, upon arrival the receptionist will greet the doll by name, she will be provided with a crib, a table and even tiny slippers.
They try to please children in the Florida hotel The Ritz-Carlton Palm Beach. Here you can order a pillow fight. One call and 30 silk pillows, two pairs of boxing gloves and instructions for a variety of pillow games will be delivered to your room.
Happy to serve
Own servant, or butler, is, of course, the height of bliss for a tourist. Such specially trained people are not uncommon in luxury hotels, but sometimes they offer unusual services.
At The Ritz-Carlton South Beach in Miami, a tanning butler is assigned to guests. He is on duty around the pool, helps guests apply sunscreen (even on hard-to-reach places), offers sunscreen cosmetics, sunglasses and other beach accessories.
The soap concierge is an innovation of the Viceroy Riveria Maya Hotel in Mexico. The specialist introduces the guests to the soap, created according to the recipes of the Mayan Indians, who were great connoisseurs of bath procedures. The concierge helps to understand the variety of fragrances and talks about the properties of soap, which is not forbidden to take home as a souvenir.
The Rosewood Hotel Georgia in Vancouver offers the services of a Master in Flavors. A local butler helps hotel guests select and purchase perfumes from a variety of luxury and selective brands on offer.
The Lanesborough Hotel in London has a tea sommelier. Of course, the traditional afternoon tea is not uncommon in British hotels, but the "tea manager" has taken this ritual to an unprecedented level. He teaches guests the intricacies of the ceremony and talks about the benefits of choosing one or another variety of tea leaves.
Photo: Joe Raedle/Getty Images/Fotobank
Interest club
The owners of the Drake Hotel in Toronto, unlike the previously mentioned New York colleagues with their sleep manager, believe that there is just no need to sleep on vacation. In the hotel rooms, guests are waiting for sex toys and contraceptives (on request, of course). The range is wide enough to cover a wide variety of preferences.
With all the desire, not everyone has the courage to call the reception and ask for a pair of fur handcuffs. For shy guests, the Morgan hotel chain offers a mind-blowing minibar. This is a medium-sized box that contains the book "250 Ways to Start a Conversation", a collection of quotes, notebooks and pencils for writing down your own smart thoughts.
Bookworms know how frustrating it is to be on vacation without a book. Clients of the Andaz Fifth Avenue New York hotel are not in danger: there is not some kind of miserable shelf with books left by departed guests, but a whole library consisting of more than 700 publications. Books are provided by the New York City Library, which is located directly across the street.
The Houstonian Hotel in Houston has more than a hundred various kinds activities, in addition to the usual swimming in the pool and exercising in the gym, there is the opportunity to play basketball and rock climbing.
The Geejam Hotel in Jamaica has a recording studio. Guests are offered to become a pop star for a day: record a song or even an entire album. Amy Winehouse and Bjork managed to work in the studio at one time.
A trifle, but nice
The Loews Coronado Bay Resort in San Diego has its own gondola fleet. The gondolier takes guests on a boat in a private marina. If desired, you can hire a massage therapist who will massage directly during the boat trip.
Forgot your swimsuit or swimming trunks at home? The Standard Hotel chain has vending machines for beach equipment. True, the choice is small: black swimming trunks or a black bikini. But for those who did not take with them the main vacation accessory, and that is happiness. But on the belt of each item, a mini-guide to local attractions is printed - the names of places worth visiting.
At the Ritz in Madrid, bathrobes embroidered with their initials await guests in their booked room.
Well, at the Happy Guest Hotel Lodge in Cheshire, guests can rent an aquarium with a goldfish so that they are not lonely.
For many travelers, a hotel, no matter how expensive, is just a place to spend the night and store things. Of course, unusual and exclusive services are not addressed to such tourists, but to those who can appreciate the flight of fantasy of hotel owners.
But they really try to surprise! Helicopter shopping? Handcuffs in the room? Massage in a gondola? Yes please!
Please everyone
The other day, one of the travel portals published an annual top list of hotels with the best service in the world. Visitors to the site called the services of the Moroccan Riad Kheirredine hotel exemplary, the top three also included the Hamanasi Adventure and Dive Resort in Belize and the Akademie Street Boutique Hotel and Guesthouse in South Africa. Tourists noted the hospitality and helpfulness of the staff, the relaxed atmosphere and color, as well as other important details for a pleasant stay.
Still, service is subjective. It is enough for someone that the room is clean, and the receptionist is friendly. And offer someone a delicious breakfast - and he will be dissatisfied with the lack of his favorite oatmeal. Well, some tourists are so sophisticated in matters of hospitality that they won’t show you to the hotel without a personal servant assigned to the apartment.
To please demanding guests, hoteliers go to great lengths, sometimes offering eccentric and luxurious, and sometimes simply funny services. I decided to explore the market for unusual and interesting services, invented by hotel owners for their guests.
Everything for the client
The New York hotel The Benjamin has a sleep manager (concierge of a dream). The hotel has long noticed that many requests and complaints from guests are connected precisely with “night” problems: sometimes it’s too stuffy, sometimes it’s noisy, sometimes the pillow is wrong, sometimes the blanket is thin. This is how the concept was born, according to which the guest either sleeps well or gets his money back. The latter, however, is unlikely.
The Benjamin offers soundproof rooms, evening massages and aromatherapy, satin sleep masks and a menu of 11 types of pillows, including anti-snoring. Before bed, you can indulge in sleep-inducing foods, such as banana bread with peanut butter.The Benjamin is one of the few hotels in the world that takes sleep so seriously. 
The Sleep Manager at The Benjamin will help you choose the most comfortable pillow
The Brazilian Hilton Sao Paulo Morumbi has taken care of another important customer problem - city traffic. So that guests of Sao Paulo cannot feel the "charms" of local traffic, they are offered a helicopter with a driver, and you can fly as short a distance as you like - even to the beach, even to the store.
Another interesting way to transfer guests came up with the Omani hotel Six Senses. Guests can land at the entrance of the hotel by paragliding, accompanied by a professional skydiver.
Special target audience
People traveling with animals often feel constrained: not all hotels accept animals, and if they do, then with many conditions. At Nine Zero in Boston, the opposite is true: dogs, cats and even more exotic creatures are so welcome that they are ready to walk them, sit with them in the room, and even give their pet a massage. The animal will be offered a separate bed and their favorite food will be prepared.
It is with treats for four-legged friends that they plan to surprise travelers with animals at The Lowell in New York. Meals for dogs and cats can be ordered from the gourmet menu, such as lamb stew, organic buffalo, filet mignon tartare, Icelandic fish chips or dog ice cream. Special shampoos and aromatherapy sprays were provided for animals.
California Loews Coronado Bay Resort & Spa "specializes" in entertaining dogs who love to swim: they are taken to teach surfing. Animals catch a wave under the guidance of instructors from a nearby surf school. 
Loews Coronado Bay Resort & Spa Annual Surfer Dog Competition
But with the greatest reverence for fluffy guests are in Portland's Hotel deLuxe. Plush bed, massage and à la carte food - that's what! The hotel has room service for animals (although it is not entirely clear how dogs and cats will be able to make a request). Hotel deLuxe is ready to treat a person's friends by offering them acupuncture and psychological services.
But at the Fitzpatrick Hotel in Washington DC, they are ready to give a warm welcome to ... dolls. If you inform in advance that you will arrive with a child and tell about the toy that he carries with him, upon arrival the receptionist will greet the doll by name, she will be provided with a crib, a table and even tiny slippers.
They try to please children in the Florida hotel The Ritz-Carlton Palm Beach. Here you can order a pillow fight. One call and 30 silk pillows, two pairs of boxing gloves and instructions for a variety of pillow games will be delivered to your room.
Happy to serve
Own servant, or butler, is, of course, the height of bliss for a tourist. Such specially trained people are not uncommon in luxury hotels, but sometimes they offer unusual services.
At The Ritz-Carlton South Beach in Miami, a tanning butler is assigned to guests. He is on duty around the pool, helps guests apply sunscreen (even on hard-to-reach places), offers sunscreen cosmetics, sunglasses and other beach accessories.
The soap concierge is an innovation of the Viceroy Riveria Maya Hotel in Mexico. The specialist introduces the guests to the soap, created according to the recipes of the Mayan Indians, who were great connoisseurs of bath procedures. The concierge helps to understand the variety of fragrances and talks about the properties of soap, which is not forbidden to take home as a souvenir.
The Rosewood Hotel Georgia in Vancouver offers the services of a Master in Flavors. A local butler helps hotel guests select and purchase perfumes from a variety of luxury and selective brands on offer.
The Lanesborough Hotel in London has a tea sommelier. Of course, the traditional afternoon tea is not uncommon in British hotels, but the "tea manager" has taken this ritual to an unprecedented level. He teaches guests the intricacies of the ceremony and talks about the benefits of choosing one or another variety of tea leaves. 
The Tanning Manager at The Ritz-Carlton South Beach
Interest club
The owners of the Drake Hotel in Toronto, unlike the previously mentioned New York colleagues with their sleep manager, believe that there is just no need to sleep on vacation. In the hotel rooms, guests are waiting for sex toys and contraceptives (on request, of course). The range is wide enough to cover a wide variety of preferences.
With all the desire, not everyone has the courage to call the reception and ask for a pair of fur handcuffs. For shy guests, the Morgan hotel chain offers a mind-blowing minibar. This is a medium-sized box that contains the book "250 Ways to Start a Conversation", a collection of quotes, notebooks and pencils for writing down your own smart thoughts.
Bookworms know how frustrating it is to be on vacation without a book. Clients of the Andaz Fifth Avenue New York hotel are not in danger: there is not some kind of miserable shelf with books left by departed guests, but a whole library consisting of more than 700 publications. Books are provided by the New York City Library, which is located directly across the street.
The Houstonian Hotel in Houston provides more than a hundred different types of activities for fans of sports and fitness, in addition to the usual swimming in the pool and exercising in the gym, there is the opportunity to play basketball and go rock climbing.
The Geejam Hotel in Jamaica has a recording studio. Guests are offered to become a pop star for a day: record a song or even an entire album. Amy Winehouse and Bjork managed to work in the studio at one time.
A trifle, but nice
The Loews Coronado Bay Resort in San Diego has its own gondola fleet. The gondolier takes guests on a boat in a private marina. If desired, you can hire a massage therapist who will massage directly during the boat trip. 
Goldfish in the rooms at Happy Guest Hotel Lodge in Cheshire
Forgot your swimsuit or swimming trunks at home? The Standard Hotel chain has vending machines for beach equipment. True, the choice is small: black swimming trunks or a black bikini. But for those who did not take with them the main vacation accessory, and that is happiness. But on the belt of each item, a mini-guide to local attractions is printed - the names of places worth visiting.
At the Ritz in Madrid, bathrobes embroidered with their initials await guests in their booked room.
Well, at the Happy Guest Hotel Lodge in Cheshire, guests can rent an aquarium with a goldfish so that they are not lonely.
