Internet does not turn on on android samsung. Possible reasons that the Internet does not work on Android

Each person at least once encountered a problem when the phone does not catch the network. Such a nuisance can manifest itself at the most inopportune moment. On the Web, users often discuss this topic. Surprisingly, this does not affect it at all. This can happen both with an expensive "iPhone" and with a cheap "Chinese".

However, if the phone does not catch the network, this does not mean that the device is broken. Before drawing conclusions, you need to check if there is a signal. The corresponding icon should be displayed on the main screen. It often happens that the user selects a network that is not supported by the operator. All the necessary information about it is in the gadget menu. And this is only one reason, but there are others that will be discussed in this article.

Does not catch or search for a network

Not the most pleasant reason, which can lead to the fact that the phone does not catch the network and stops looking for it, is a serious breakdown. This happens when an amplifier breaks down in the gadget that increases the power of the transmitter. To return the device to working condition, you will need to replace the components with new ones. It is not recommended to carry out these actions on your own, as it may be necessary to check other details, for example, the SIM connector, controller, antenna, and others. In order to be sure of the result, it is better to contact a qualified specialist.

The network suddenly disappeared

When the phone does not catch the network, it is worth looking for the reason in its internal details. If the signal suddenly disappeared, then this may indicate a breakdown of the radio path. This element is essential for the operation of the gadget. It is connected to large quantity details. It is impossible to check its performance at home, as well as independently make repairs. In order to be 100% sure that the problem is in the radio path, you will need a complete diagnosis of the device. Such services are provided by service centers or workshops specializing in phone repair.

The phone does not catch the network well

If the phone has a signal from a cellular operator, but it is either very weak, or disappears altogether, and then recovers on its own, then most likely the reason is in the antenna. This breakdown is by far the most common. Although the antenna is not visible externally, it still remains a rather fragile element. For example, if the phone is dropped, deformation may occur. Accordingly, it will lead to breakage. Repair consists in replacing the antenna. The work is simple and does not require large expenses from the owner.

Intermittent signal loss

Unstable signal, the phone does not catch the network? Why does this happen even with new devices? In most cases, the reason is quite banal - an unscrupulous attitude with the device. Not every user is aware that even a very small drop of water, getting inside the device, can lead to unstable phone operation. The consequences are unpredictable.

In this case, the owner is recommended to take the gadget to service center where experts will make a diagnosis. This will determine the exact reason why the loss of signal occurs. If the penetration of moisture into the device is confirmed, the master will clean all contacts to prevent corrosion.

It is important to remember that if you do not clean the device in a timely manner, then soon malfunctions will appear much more often, affecting other elements.

Cellular network missing

What to do if the phone does not catch the network? No signal icon is displayed on the device screen. The machine does not attempt to connect to the network automatically. Every second owner of modern smartphones faced such a problem. The most common cause is a software glitch. If rebooting the device did not fix the problem, then you will have to take drastic measures, that is, reflash the system.

In order to be sure of a positive result, it is recommended to contact specialists. But at present, firmware for all brands of phones can be found on the Internet, so advanced users do these manipulations on their own. Each person, having decided on this step, performs actions at his own peril and risk. After flashing the system, the gadget is automatically removed from the warranty, so if something goes wrong, even experienced craftsmen will not save the phone.

Phones from China

With the advent of access to the World Wide Web, every resident of Russia has the opportunity to buy cheap phones through Chinese online stores. It is worth noting that the difference in price is significantly different, but there are more risks. When purchasing a phone at an authorized point of sale, the buyer can inspect the gadget, try it out, and also receive a guarantee that provides free maintenance for a certain period.

And what do shops in China offer? You can judge the purchased phone only by the picture. It is not always possible to find out the exact characteristics, so some buyers are faced with such a problem as the phone does not support the Russian standard cellular communication. In this case, the user can no longer do anything.

The lack of access to the World Wide Web for many is big problem, and that is why the question of why the Internet does not work on the phone can be found quite often. The reason for this is usually a negative balance on the SIM card, but there are times when everything is much more complicated.

Troubleshooting instructions are the same for subscribers of all operators: Megafon, MTS, Tele2, Yota, Beeline. Kyivstar, etc. It is also relevant for any smartphone models: iPhone, HTC, Samsung Galaxy, Sony Xperia, Nokia, ZTE, Meizu, Lenovo, Asus and other brands based on Android.

One of the most common reasons why the Internet does not work well on the phone is that the subscriber is on long distance from operator towers. This is most typical for residents countryside when you have to search special place, where there will be a connection, at least edge.

There are also other factors under which the Internet may not be connected, it may not be possible to talk with other subscribers, or the network may periodically disappear:

• Not enough money in the account. You will have to replenish the balance, otherwise it will not be possible to resume the provision of traffic and calls.
• The presence of a subscriber outside the network coverage area. This is possible not only in rural areas, but also abroad in roaming, where there are no operator towers.
• Airplane mode is on. In this case, access to the Internet is suspended.
• Disabled "Data Transfer" option. It is adjustable in the settings.
• Registration on the network did not occur automatically. You need to register manually or wait until the smartphone does everything on its own. This usually happens after leaving the subway and other places where there is no connection.
• The mobile network or Wifi settings are lost as a result of a reset or other reasons.

What to do if there are no Internet settings?

To use the Internet, your phone must support this function. After completing the settings, you can install WhatsApp, a browser and other applications to communicate with other users.

What you need to do in order to use 3G and LTE in full:

1. Order settings from a mobile operator by calling the hotline or dialing a combination of numbers. For Beeline subscribers, automatic parameters are available at 06503, MTS - 1234 (send an empty SMS), Tele2 - 679, Megafon - 5049 (SMS with the number "1". Iota users can make an order in your account.
2. Wait for the parameters to arrive, accept the agreement. It is installed automatically.

If necessary, after installation, you should reboot the device.

How to enable data transfer?

If data transfer is disabled, there will be no connection to the Internet. How it turns on:

1. We go into the settings, look at the section on data usage.
2. Click on the "More" menu, select "Mobile network", then - "Mobile data transmission".
3. Select the "Enable" button.

The instruction is suitable for most Android smartphones, but for some cell phones a different sequence of actions is provided. However, data transfer in all devices is in the parameters, and in search of desired section it won't take more than one minute.

If data transfer on Android does not turn on, you need to check the access point or order automatic settings. They could be lost as a result of a reset or firmware update.

How to turn off Airplane Mode?

When airplane mode is on, you cannot access the Internet or make a call. There are a few steps to take to disable it:

1. Go to the notifications at the top of the smartphone screen by swiping down.
2. Find the airplane icon and click on it.

There is another option - to disable through the parameters:

1. Click on "More", find "Wireless networks" and "Airplane mode".
2. Uncheck the box next to the icon.

On some smartphones, the function has a different name - "Offline Mode", but the path to disable it is the same everywhere.

What to do if the phone does not find the network?

Such problems are encountered even by residents of large metropolitan areas after leaving the elevators, metro or shopping centers where the network may not connect. To restore access to the Internet, just restart the device by pressing the button on the side of the case.

If this does not work and you cannot start accessing the network, it is likely that the parameters have gone astray by themselves. This occasionally happens after a reboot, and you need to pay attention to the health of the software.

Why is Wi-Fi not working on my phone?

If access to the Internet is provided not only through the use of a SIM card, but also through Wi-Fi, there are several reasons for the inability to connect:

• The Wi-Fi settings on the smartphone have gone wrong.
• Faulty router.

You can find out exactly what the problem is like this:

1. We are trying to connect to a Wi-Fi access point from a smartphone. If this fails, go to the next step.
2. We create a connection with Wi-Fi through a computer.

When the Internet does not turn on on the phone and PC immediately through the connection to the router, the problem is in it. You will need to set up or purchase new equipment.

What to do if the Internet is working, but bad

When 3g or LTE does not work well on the phone, the reason may be as follows:

• ISP hardware malfunctions if the connection is made through a router.
• Problems with providing communication with the operator if 3G or 4G is used
• Strong congestion of the air (a lot of users sit on the same tower)

If the Internet does not connect on the phone, it remains to wait until the workers fix the problems.

Conclusion

In most cases, the Internet stops starting for banal reasons, but even they are not easy to detect if you do not know the algorithm of actions. Having become familiar with the diagnostic methods, it will be possible to quickly solve the problem and again use the possibilities of the World Wide Web.

Video

In fact, he is the chief editor of the entire site, always in touch with the best authors. Correction and proofreading, his work. An excellent expert in his field. Excellent understanding of the technical nuances of electronics. Occasionally writes and publishes original articles.

• published articles - 15
• readers - 3 179
• online since September 5, 2017

A lot of users, when trying to connect their Android smartphone or tablet to WiFi networks face many different problems and errors. In this article, we will try to deal with the problem that appears after connecting an Android device to Wi-Fi. When Wi-Fi does not work on a smartphone or the same tablet. More precisely, the Internet does not work when connected via wireless network. A very popular problem.

Connected your smartphone to your home Wi-Fi network, or at work, there is a connection, but the Internet does not work. Websites do not open in the browser, the Google Play Store does not work, other applications that need Internet access also refuse to work. True, there are exceptions when, for example, sites open in the browser, but the Play Store does not work, and YouTube videos do not play. As a rule, the Wi-Fi icon in such cases is gray and not blue, as it should be. We will also talk about this.

When many people write that Wi-Fi does not work on a smartphone, they have to enter exactly that Android connects to Wi-Fi, but does not load anything. If your mobile device does not see any Wi-Fi networks, or some errors appear when connecting, then this is a completely different topic, we will definitely talk about these problems in another article. Or, check your router if it is. Now we will consider exactly the case when an Android smartphone connects to Wi-Fi without problems, but there are problems with accessing the Internet.

In fact, there are a lot of reasons and solutions. The whole difficulty lies in the fact that the problem can appear both due to some problems in the settings of the tablet or smartphone itself, and due to the settings of the router. We will first check whether the settings on the mobile device itself are correct, and if this does not help, then we will change the settings of the router.

Android: Internet over Wi-Fi does not work. Solving a problem on a smartphone

If you have a tablet, then these tips will also work.

1 First of all, you can try turning off / on Wi-Fi on the device. Enable/disable flight mode. Restart smartphone. Sometimes it helps.

2 Checking the proxy server settings. If a proxy server is enabled on your smartphone, in the properties of your wireless network, then internet won't work. You need to check, and if enabled, then disable manual setting proxy server. Go to settings, which displays a list of Wi-Fi networks, and the network you are connected to. Usually, you need to click on the desired network, and hold. A menu will appear in which you need to select something like Change network. Next, most likely you will need to check the box next to the item Additionally. The proxy server setting will appear. It must be disabled. See screenshots, yours may be slightly different.

If there is "manually", then the Internet on the phone will not work.

3 Check the date, time, and timezone settings. These are the parameters due to which the Play Store on Android most often does not work, wifi icon gray color , and the Internet does not work in other programs.

Your phone or tablet should always have the correct date and time settings. And also, it is advised to use the 24-hour time format if you have it disabled. Be sure to check these settings on your device. You can set it to automatic.

After correct setting, Play Store starts working. It's been verified.

4 There is such an application - "Freedom". If you have it installed, then in the application itself you need to click Stop. And if you deleted it, then install it back, go to the application, click Stop and then you can delete it. I myself have not encountered this, and have not tested it. But, many write that it helps. The Internet is starting to work.

5 Setting automatic IP acquisition. When there are problems with IP, then Android usually does not connect to Wi-Fi at all. But, it doesn't hurt to check.

Open the Wi-Fi settings on the device and go to the properties of your network (as i showed above). Check the box next to Advanced (maybe you don't need to do this), you will see the item IPv4 settings, or something like that. Automatic IP acquisition should be set there - DHCP.

6 I saw reviews that helps a lot setting static DNS addresses. This method helps in cases where you have a gray Wi-Fi icon on your smartphone or tablet instead of blue, and the Market does not work. Also, not all sites may open.

Go to the properties of the desired Wi-Fi network, as I showed above. Check the Advanced checkbox (if it's necessary) and find the item IPv4 settings (yours may be slightly different). You must select an item Manually, and find fields DNS1, and DNS2. Write down the following addresses:

DNS can also be changed in the router settings, if it makes it easier for you.

7 More can be done hard reset your android device. If you are not too lazy to set it up again, install applications, etc. But, if nothing helps, then you need to do a reset, this can solve the problem with the Internet.

It is necessary in the phone settings, as the main memory, select built-in phone memory, not the SD card. I can not specifically suggest where this can be done on your smartphone. Maybe you don't have that feature at all. But look somewhere in the settings, in the "Memory" section.

We change the settings of the router if the Internet does not work on a smartphone (tablet)

Let me remind you once again that the Internet from your router should work on other devices. If it does not work at all, on any device, then you need to configure the router. Android has nothing to do with it. Basically, the tips that I will write below help in cases where the smartphone does not see the Wi-Fi network at all, or does not connect to it. By the way, before setting up, you can try to simply restart the router.

1 Try changing the channel in your router settings. Very often, it is because of the channel that there are problems connecting to Wi-Fi. There is a detailed article on this topic:. You don’t even have to look for a free channel (this is a long time), but simply set some kind of static one, for example - 6. In the article by reference, I showed how to change the channel on different routers.

2 On the same page where you can change the channel, you can usually change the region. These settings are usually located on the Wi-Fi network settings page. Set your region in settings.

3 Here you can also try to change the mode of the wireless network. These settings are available on any router. you can try different variants. For example, put n only.

This is where you need to experiment. Don't forget to save your settings and reboot your router.

Ask questions, share your tips and solutions in the comments!

• SIM card, number, tariff

  To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

  You can change the tariff

  • on the site: select a new tariff, click on the button "Switch to tariff" on the page;
  • in the MegaFon application or Personal Account.

  You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.

  When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. The written-off subscription fee is not recalculated.

  Review sent. Thank you!

  • How to unblock a number?
    • If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
    • If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
      Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
    • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
    • If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.

    Was the information helpful? Not reallyReview sent. Thank you!

  • How to get a new SIM card while keeping your phone number?

    Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.

    Was the information helpful? Not reallyReview sent. Thank you!

  • How to keep your number?

    The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.

    In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

    The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.

    If you do not use communication services for more than 90 days with a zero or negative balance personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.

    If you plan to not use mobile communications for a long time (more than 90 days), block your number.

    Was the information helpful? Not reallyReview sent. Thank you!

  • • Use the service Telephone codes of mobile operators. Enter the one you are interested in mobile number in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
    • Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.

    Was the information helpful? Not reallyReview sent. Thank you!

  • How to renew the contract or change the number?

    You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

    Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.

    The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.

    Was the information helpful? Not reallyReview sent. Thank you!

  Use any convenient way:

  • Dial a free team * 512 # , and you will receive an SMS with information about the latest debits from your account.

  Was the information helpful? Not reallyReview sent. Thank you!

  • How to top up an account?

    Choose any convenient way:

    1. Top up your account with a bank card or electronic wallet in the Payment section.
    2. On the home page In your personal account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
    3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
    4. If it is not possible to pay right now, use the Promised payment service.
    5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
    6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.

    Was the information helpful? Not reallyReview sent. Thank you!

  • How to stay in touch with a negative or zero balance?

    To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call.
    Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", For example: 000792ХXXXXXXX.

    The service is valid only for calls to MegaFon numbers.

    To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.

    You can reissue a payment by phone if:

    • both numbers - yours and the one that you mistakenly replenished - are registered in MegaFon and issued on individuals;
    • no more than two mistakes were made in the room.

    In other cases, contact the nearest MegaFon salon with a check and passport. Fill out the application and the payment will be transferred to your number if there is enough money on the other number.

    If you mistakenly topped up the number of another operator, contact the payment point or the office of this operator. To find out which operator a mobile number belongs to, dial the free command * 629 # or use the Calling Codes service.

    Was the information helpful? Not reallyReview sent. Thank you!

  • Mobile Subscriptions

    Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalog.

    The subscription fee is charged in accordance with the Subscription Terms.

    To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number

    Was the information helpful? Not reallyReview sent. Thank you!

    • How to unsubscribe?

      Was the information helpful? Not reallyReview sent. Thank you!

    • Can I listen to the recording of my telephone conversation?

      MegaFon does not record calls from subscribers.

      Was the information helpful? Not reallyReview sent. Thank you!

    • How to set up call forwarding?

      You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.

      If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.

      Was the information helpful? Not reallyReview sent. Thank you!

    To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

    Was the information helpful? Not reallyReview sent. Thank you!

    • Why does not catch the network?
      1. Unstable network signal.
         You are outside the city, in areas with dense buildings - in the zone of uncertain signal reception. If a communication problem occurs regularly, please send us a message using the Write to us form or contact the Support Service through the Personal Account . In the message, specify the address where the communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about the quality of communication and coverage problems to MegaFon.
      2. There is not enough money in your account.
         Top up your account in any convenient way.
      3. Wrong network connection.
         Go to your phone settings and select the MegaFon network manually. Reboot your phone. If the device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
      4. Phone or SIM card is defective.
         Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card .
      5. You are outside your Home Region or within the coverage area of ​​an operator that MegaFon does not work with.
         Go to your device settings and try to manually select a different network.

      Was the information helpful? Not reallyReview sent. Thank you!

  • Emergency help

    • How to call the emergency service?

      Single emergency call number:

      1 - Fire Department;

      2 - police;

      3 - emergency;

      4 — emergency service of the gas network.

      Emergency phone numbers:

      Emergency - ;

      Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.

      Was the information helpful? Not reallyReview sent. Thank you!

    • What should I do if my phone is lost or stolen?

      Block the number.

      Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.

      Get a new SIM card with your old number.

      Try to find a phone.

      Contact the police and write a statement about the theft. Your phone may be found.

      If you've lost your iPhone or iPad, use the Find My iPhone feature.

      If you have lost your Android phone, use the find device function.

      Was the information helpful? Not reallyReview sent. Thank you!

    • How to protect yourself from scammers?

      Was the information helpful? Not reallyReview sent. Thank you!

    • How are emergency communications services provided?

  • Roaming

    • How to use communication services while traveling in Russia and around the world?

      When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

      When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

      • 8 800 550-05-00 +7 920 111-05-00 from anywhere in the world;
      • Personal account or MegaFon application;
      • contact the MegaFon salon with a passport.

      Was the information helpful? Not reallyReview sent. Thank you!

    The cost of communication services while traveling in Russia may differ from the cost in the Home region. Detailed terms you can find out in your Personal Account, in the description of your tariff or with the help of a free team * 139 #

    Was the information helpful? Not reallyReview sent. Thank you!

    There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.

    How to find out if roaming is enabled on your number:

    • call the Support Service at 8 800 550 0500 in Russia or +7 920 111-05-00 from anywhere in the world;
    • write to the support chat in your Personal Account or the MegaFon application;
    • contact the MegaFon salon with a passport.

    You can find out the cost of services on the page or in the description of your tariff.

    Was the information helpful? Not reallyReview sent. Thank you!

    • How to connect and disconnect services in roaming and spend less at the same time?

      The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.

      In roaming, you do not need to change the mobile Internet settings.

      Note!

      Some phones may restrict data roaming. Go to settings and check if it's enabled Mobile Internet in roaming.

      Was the information helpful? Not reallyReview sent. Thank you!

    • Why is my mobile internet not working while roaming?
      • Not enough money in the account. Check the balance and replenish it if necessary.
      • The phone cannot find the network.
        Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
      • Data roaming is disabled in the phone settings.
        Go to settings and check if mobile internet is enabled while roaming.

      Was the information helpful? Not reallyReview sent. Thank you!

For many users, the Internet has made it easier to do business and leisure, and the advent of the mobile network has made life easier and more fun. Now to watch the video, chat in social networks and search for information there is no need to constantly be near the computer. All of these can be used on Android.

However, with many privileges, users have additional difficulties that are associated with the periodic absence of mobile Internet on the phone. There can be many possible reasons for such a failure, as well as options for its solution. Internet from mts on the phone may not work on different reasons, from the most simple and banal, to more complex technical malfunctions.

Call center operators quite often face the question of why the Internet does not work. In fact, in most cases, the answer lies on the surface, and the reason may be the most banal.

Most common causes no connection:

• no funds on the account;
• no network coverage;
• the option is disabled in the phone;
• phone is not registered to the network.

No matter how ridiculous it may sound, but in the case when the Internet is gone, first of all it is worth checking the balance on the account or the presence of package megabytes. If the account balance is positive, then you should pay attention to the network indicator in the upper right corner of the display. Perhaps in the area where the subscriber is located, there is simply no coverage, or the signal is poor and unstable. Often this causes poor page loading. There is only one way out in this situation - to move closer to the base tower. By the way, if the tower is nearby, and the indicator shows a low mark, it is worth checking the health of the smartphone.

If the antenna is full, and there is money in the account, but the Internet does not work, it is worth checking the data transfer option, it can be disabled. Often, subscribers turn it off in the Wi-Fi zone, and then forget to turn it back on, or it can be accidentally deactivated by an awkward movement. This option is most often found in the quick access menu, but its location is different in different phone models. The most common location for the data transfer option is the settings menu, the “Mobile networks” item.

Often we have to visit places where the mobile Internet does not work, and there is no network at all. It can be metro stations or underground passages. Of course, in most cities, even the subway catches the mobile network and the Internet mts, but there are still exceptions. When exiting the subway, it is worth checking whether the phone has registered on the network. If this does not happen, then the connection will not be caught, and the device must be rebooted.

More severe access issues

A little the situation is more difficult when the Internet is lost, if the phone settings are incorrect. To check and exclude this option, you should go to the settings and check the access point. In such a situation, there are two ways to act - order automatic settings or make them yourself. Ordering automatic settings is the most difficult and fast way. MTS subscribers just need to send a message to 12345 and save the message that will be received in response.

Setting up the phone manually is a little more difficult. To do this, go to the settings, select the "Mobile networks" item. Next, you need to find the line with the access point or APN. In the line where you need to specify the name, mts-internet is written, in the APN lines, the user and password are indicated by mts. These items may differ depending on the gadget model. After the entered settings, the phone must be rebooted and you can connect to the Internet. If you can’t set up the phone yourself, you should call the help desk and ask the operator a question, or ask for help at the service center.

The reason why the Internet does not work on a phone with an MTS SIM card may be the viruses that infect the gadget. Many people think that this problem is exclusively computer, but the cell phone is also subject to such an attack. To get rid of possible viruses, the device must be scanned and then rebooted. If, after cleaning, the Internet still does not work well, it is worth taking the phone to a communication salon so that professionals can diagnose it.

Any equipment requires periodic Maintenance or repair. Especially as complex as base towers and providing mobile communications. MTS equipment is subject to preventive maintenance from time to time, and subscribers are notified only if the process is delayed. If all the settings on the phone are in order, the data transfer is enabled, and there are enough funds on the account, but problems with the Internet continue, you should contact the technical service and clarify whether this moment preventive work. In this case, you should just wait and after a while the connection will be restored by itself.