What to do if the Internet does not work on the phone. The most common reasons why mobile Internet does not work

On devices running under the Android platform, this is a very common problem.

In any case, it would be useful to understand what are the causes and solutions to this phenomenon.

Banal reasons

Let's start with some of the most banal reasons why Mobile Internet may not work.

Their list looks like this:

• Negative balance on the phone. To exclude this option, you should check how much money you have in your account. The method may differ depending on the operator.
  To find out how to check the status of the account on your phone, you should contact the operator. Most often, the SIM card has both a balance number and an operator number.

• The subscriber is outside the network coverage area. Another very simple and common reason. To exclude this option, you should look at the network indicator in your. An example of this can be seen in Figure 2.
  To fix this problem, there is only one way out - to go where the device can normally catch the signal. By the way, a weak network can cause the Internet to simply work very slowly.

Clue: If this indicator always has a low value, even if you come close to the telephone tower with the device, then the problem is not in the network, but in the device itself. Then it should just be taken in for repair.

• The "Data Transfer" option is not enabled in the settings. All modern smartphones have this option. You can easily turn it off in the settings.
  True, depending on the specific smartphone model, the location of this item will be completely different. For example, in phones with a platform, it can be found in this way:
  • go to settings;
  • select the item "More ..." (Figure No. 3.a);
  • go to the "Mobile network" menu (Figure No. 3.b);
  • check the box next to the item "Mobile data transfer" (Figure No. 3.c).

As mentioned above, in different operating systems this item will be in different places, but its name will always be approximately the same.

• There was no automatic registration in the network after it was not there for some time. Such a phenomenon may occur after the subscriber leaves the subway or simply returns from places where the Internet did not work.
  This is especially true for networks. In this case, there is also one and only way to fix everything, and it consists in rebooting your device, that is, turning it off and on again.
  Depending on this process, it happens in different ways, see the instructions.

Lost settings

To exclude this option, you should go to the Internet settings on your phone and find the items there related to the APN, that is, the access point.

Depending on the model, the location of this item may also differ, but APN will remain APN anyway.

To fix this problem, there are two ways:

1. Request settings from the operator.
2. Manually set up the network connection.

The easier option is, of course, the first one. To find out how to request these settings, you should contact your operator or visit your mobile operator's website.

Information on the most common of them can be seen in Table 1.

Table 1. Request numbers for obtaining Internet settings for the most popular mobile operators in Russia

As for the rest of the operators, you will need to call the operator and ask him how to get automatic Internet settings.

In most cases, the settings will be set automatically and the user will not even notice it.

Only at the end will he receive a message with the following content: “Congratulations! Internet settings on your phone have been set successfully."

It happens that an SMS arrives, upon reading which the "Install" button appears.

Accordingly, you must click on it and the settings will be installed.

Manual network setup

With manual adjustment, everything is somewhat more complicated. An example of finding access point settings on Android phones can be seen below.

Step 1. We go to the settings, then select the "More ..." item, which is shown in Figure No. 3.a, then select "Mobile network" (Figure No. 3.b).

Step 2 In the menu that opens, open the "Access Point (APN)" item, as shown in Figure No. 4.a.

Step 3 Click on the button to add a new access point. Usually it consists of a simple "+" sign, as shown in Figure 4.b.

Step 4 Fill in the fields "Name", "APN", "Username", "Password", which are highlighted in Figure No. 4.c.

As for the values ​​of these fields, you should also find out about them from the operator, for each network they are completely different.

For the most popular operators, the values ​​of these fields can be seen in Table 2.

Table 2. Internet settings for the most popular operators in Russia

These menu items may be completely different depending on the phone. There are other reasons why the Internet does not work well or does not work at all.

One of the common problems that owners often face mobile phones is the lack of internet access. Users try to find information about solving the problem in the virtual network, browsing dozens of websites. This problem is relevant for all operators that provide services within our state - Beeline, MTS, Megafon, Tele2 and others. Often the fault in the lack of access to the network lies with the smartphone, and not with the mobile operator.

The problem of lack of Internet in many cases appears among devices running Android operating systems. It is worth paying attention to what underlies it and how to get rid of the problem.

Banal reasons

The first step is to focus on the banal reasons.

Their list includes:

Lost settings

If all of the above methods did not help in a personal case, then it is possible that Internet access was lost due to the fact that the network access settings simply went wrong.

To exclude this option, visit the Internet settings of the smartphone and find items related to the access point or APN. As a rule, APN is in every modern mobile device.

This problem is fixed in the following ways:

1. Call a support worker or send a service message to the operator.
2. Set up your own internet connection.

The first option is undoubtedly easier than the second. The support worker will give detailed instructions to restore access, or send the settings in a text message. You can also visit the website of the mobile operator. Data on the most popular are presented in table 1.

Table 1.

Obtaining settings for accessing the network from the most common operators in the country - request numbers.

Megaphone - send "1" to number 5049 call
Beeline - you should call 06503 call
Tele2 - call to number 679 call
MTS - send an empty message to 1234 call.

If there is no operator in the table, then you will have to call a support worker and clarify how to get the settings for accessing the network. Now they are installed automatically. The owner of the smartphone does not have to do anything.

After setting the settings, you will receive a message from the operator "Internet settings are set. Congratulations." Less often, a package with installation data arrives, requiring you to click the "Install" button. Only after that they will be embedded in the device.

After clicking, it will take less than a second and you will immediately be able to browse websites on the network and download files.

Manual network setup

Alas, manual adjustment is difficult and not every user can deal with it. Below is an example of setting up an access point on devices running the Android operating system.

The field values ​​are obtained from the operator. Table 2 below shows the values ​​for mobile operators that are popular in Russia.

Table 2. Operator settings for well-known operators in the country

Operator Name Access point Name Password
MTS mts-internet mts mts mts
Tele2 tele2 internet internet.tele2.ru no need
Beeline beeline internet.beeline.ru beeline beeline
Megafon megafon internet internet gdata gdata

Items may vary depending on the smartphone. As a rule, the password is set at will. If you do not want to constantly enter a password the next time you enter the network, then exclude its installation.

Of course, there are other reasons why Internet access may not be available.

If the information below does not help in a personal case, then it is better to visit service center mobile operator.

Let's analyze this situation: you connected to the router from your phone, the Android system shows that Wi-Fi is connected, but the Internet does not work. In addition, the network icon shows that the signal is excellent, and no online program is functioning. In our article, we will consider options for solving this problem.

Troubleshooting

Unfortunately, there can be no unambiguous solution in this situation, and this is the whole difficulty. We will describe obvious solutions for the most common reasons why the Internet does not work on the phone.

Important nuances

Before you start looking for a problem in your phone, we strongly recommend that you perform some actions; at the same time, it may turn out that the problem is not in your device, but in the router or even the provider.

1. Make sure that your Internet access service is paid for by the operator.
2. Check if the Internet is working on your computer, which is connected via cable.
3. Try connecting any other device to the router via Wi-Fi and access the Internet through it.

If at any stage you have difficulties, most likely the malfunction is not in your Android. If everything went well, then proceed to setting up Android.

Rebooting the Router

If your router has not been turned off or rebooted for a long time, then during long continuous operation it may fail. They can manifest themselves in completely different ways, for example: two Android devices are connected to Wi-Fi, but the Internet is distributed to one of them, and it does not work on the other.

Rebooting the mobile device

The situation described for the router also applies to your tablet or phone: there may be failures in software. To fix minor problems, the easiest way is to reboot, after which they are automatically fixed by the system.

Reconnecting to the network

This means not just turning off the network module, and then turning it on again and waiting for reconnection, but doing it through the settings: “Forget network”, and then reconnecting by entering the password (if any).

On Android 6.0.1, this is done in the following way:

• Go to settings.

• Select "Wi-Fi".

• Find the name of your network and pinch it until a list of actions appears.

• Select "Delete this network"

• Next, tap on the same network and select "Connect" by entering a password in advance (if one has been set).

Setting the correct date

A date that does not correspond to the real date on your smartphone can also be the reason for the situation when Wi-Fi does not work on the phone: Wi-Fi is connected, but there is no Internet on Android. Check - if the date is really wrong, you can change it as follows:

• Select "Date and time" in the settings.

• Activate the checkboxes opposite the items “Use network time” and “Use network time zone”, although the second item is not so mandatory.

After that your real time will be requested from your carrier's network and become true.

If there are other wireless gadgets in the room, they can interfere with your smartphone or tablet with their signal. We recommend changing the channel in the router settings.

Due to the wide variety of manufacturers of routers, we cannot provide universal instructions for changing the channel: for this, refer to the user manual of your model.

In our case, TP-Link was used: it was necessary to go to the administrative menu in “Wireless”> “Wireless Settings” and change the channel to any other, then click on “Save”, as shown in the figure.

In the router settings, you need to select WPA2-PSK protection and AES encryption in the "Automatic" modes. This mode is guaranteed to ensure successful connection of most devices.

Signal strength test

If you and your device are not close enough to the access point and the Wi-Fi icon shows that the signal is weak, in rare cases this may cause a problem with the Internet. Try to get closer to the broadcast source and see if the situation changes for the better.

Web Authorization Check

If you are not using your home Internet, but simply connected to a password-free point, then most likely this is the Internet of some company that uses protection not by setting a password for the connection, but through web authorization. That is, you can easily connect to an access point, but no program will show that you are online. To check this, just open your browser and go to some page. If there is indeed web authorization, then you will be automatically redirected to the authorization window.

Changing a static IP address

And the last step in solving the problem is to try changing the address that the router issues to your version. This is done as follows:

• In the Wi-Fi settings, click on the name of the desired network.

• Tap on "Change Network".

Hello! I decided to take this problem into a separate article in order to try to deal with these incomprehensible problems with Wi-Fi in Android OS together.

Moreover, one device (e.g. smartphone) which works for operating system Android can go online while other (eg tablet), also connects to Android, but does not go online.

I saw this problem many times in the comments, they describe it like this:

Or like this:

I think that the problem is more than clear, you can move on to solving it. Which, unfortunately, is not as clear as the problem itself 🙂 .

We solve the problem with Wi-Fi on Android

Well, or at least try to solve 🙂 .

When I answered questions that I was asked in the comments to other articles (mainly to the article on), then basically advised experiment with how it works wireless network, or with a channel. In some cases it helped (very few people write about the results).

Well, I only have these two options. So, if your smartphone or tablet connects to your router, but the Internet does not work on it, then we do this:

• First of all, we try to change the channel on which our network operates. Try, for example, instead of Auto, put static 6th channel. Try several options. More details in the article -. After each change, save the settings and reboot the router.
• We are trying to change the mode of operation of the wireless network. For example, the default is probably 11bg mixed, you try 11n only. I will not write about this, see more in a separate article -.
• In the router settings, on the tab where you configure Wi-Fi (most likely the Wireless tab), set the correct region.

Update: check if the proxy is disabled

In the comments, Alexander suggested another way that helped him get rid of this problem. And yet, Albert wrote that this method also helped the emu. So, I decided to add this information to the article.

According to Alexander, the problem was that in the smartphone settings (more precisely a specific network), was included manual setting proxy server. As soon as he turned off the proxy, everything immediately worked. Type programs Play market started going online. Here is the comment itself:

I will show you how to turn off the proxy server on your HTC. On other devices, this process will be similar, if not exactly the same.

So we go to Settings, then choose WiFi. Click on our network (with which problems), and hold your finger a little. A menu should appear. In it we choose Change network. Next, check the box next to Advanced Options. Looking for an item Proxy settings and choose a status Not (if you have it set to Manual).

I hid the screenshots under the spoiler:

Show (hide) instructions in pictures for disabling the proxy server

I don’t know what kind of Internet does not work for you: mobile, 3g, Yota, MTS, Beeline, Tele2, Megafon, Kyivstar, Life or some other.

Also, I can’t determine what version of Android you have: 7.0, 6.0, 5.1, 5.0, just like on which device the Internet stopped working - on the phone, on the Samsung Galaxy a3 smartphone, asus, lenovo, sony xperia, zte, lg or on samsung tablet, oysters or irbis and so on.

I only know that you now have grief and joy - grief does not work the Internet in your android and joy - you still have access to the network to find solutions on what to do to fix the connection.

There are many reasons why, when the Internet is paid for, it does not work or works poorly, or rather slowly among users of smartphones, phones and tablets with Android OS.

Of course, I will focus only on the basic lack of Internet connection in the phone via a SIM card (SIM card) and Wi-Fi (wifi) with the android system.

That the quality of the coating render big influence I think everyone understands the speed and performance of the Internet.

NOTE: if the Internet was and disappeared, then I recommend that you first reset the network settings. How - (this is not a hard reset and all your files will remain intact)

The most common reasons why the Internet stopped working on Android

The most common causes, at the same time the simplest, but to fix them basic knowledge phone, smartphone or tablet settings will still be required. Here are 6 main reasons:

• The first is that if mobile Internet or 3G does not work, you can simply be out of coverage. What to do? Go to a place where the network will be available.
• The second is a zero or even negative balance in your account. What to do? Refill SIM card.
• Third - the "Data transfer" service is not connected. What to do? Contact the operator to connect.
• Fourth - the access point is incorrectly configured. What to do? The access point setting varies by provider. Contact him for setup data.
• Fifth - mobile Internet is disabled. What to do? Open "Settings" and select "Wireless networks", "More", or "Advanced" (depending on the version of android). Then "Mobile network" or "Mobile networks". In this section, check the box next to "Data transfer is enabled."
• Sixth - the android did not automatically register on the network. What to do? Restart your device manually

Does not work on android mobile internet or 3G through a bad APN

Let's start with the most common problem - APNs. For the Internet to work, the APN must be correctly configured in the phone.

For different operators (Yota, Mts, Beeline, Tele2, Megafon, Kyivstar, Life), these parameters are completely different.

The easiest way is to ask an ISP employee to set up an APN, but not everyone is ready to do this.

I don't know if this is mandatory, but it would be good for the worker to help the client.

Moreover, this is not a complex operation. However, if you are far away from the operator, you can call him or look at the settings on his website.

After updating in a smartphone or tablet, the android Internet stopped working - how to fix it

The very first thing you should always do if the Internet in your smartphone, tablet or Android phone is lost or stopped working is to turn it off and remove the battery for a few minutes.

The method seems naive - you can believe me or not, but several times it fixed my mobile Internet.

A more effective and at the same time not very desirable option is a factory reset. It is better to use it when nothing else helps. Who does not know.

The next reason why the Internet may not work is a virus that blocks your access to the network, or you yourself installed some malware.

In this case, a reset will also help. Just before that, be sure to check the SIM card in another phone.

You should also remember that the mobile Internet may not work if the smartphone fell to the floor or was hit against the wall - the times of the unbreakable Nokia 3310 have already passed and modern phones should be treated gently and respectfully.

Wifi not working on android

It happens that the phone cannot connect to a Wi-Fi network or it connects to Wi-Fi, but the Internet does not work. If you only have one network, this may be related to your router settings.

In the case of a home network, check the encryption settings in the router (if your smartphone does not detect the network, you can temporarily disable encryption).

Changing the 802.11 router settings might also help, configure the router from "a" to "b/g".

Unfortunately, not all routers interact correctly with specific phone models.

If your smartphone is not connected to any network, you can delete all saved WiFi networks. Click on the network and hold until the menu appears.

In general, the Internet on your smartphone should work with any modern router (which is currently on the market for sale).

To be honest, the last time I had a problem with the D-Link 524 router, but it is no longer produced.

It didn't work with anyone Android device, at least with default settings.

Then the decision to create an open wifi network and setting up MAC address filtering.

On the this moment I am using a "FRITZ 7490" router which works great with any android device.

I dare say that the correct configuration of the router will allow an unhindered connection to the Internet.

Cases in which it is not compatible with smartphones or tablets are already rare and are often caused by a lack of knowledge about these devices.

Internet not working on android - airplane mode is on

Most Android users, especially beginners, do not understand that one simple action can turn off the Internet on your smartphone.

Therefore, make sure that the settings allow data transfer. Make sure you don't accidentally turn on Airplane Mode.

This mode is most often found on a wireless network and should always be disabled, unless of course you are really on an airplane, although now it seems that the Internet has already been allowed or is thinking of being allowed on airplanes.

The Internet on the phone is still not working - how to fix it

There is another way that can be taken into account if nothing else fixes the network.

It involves removing the battery from the phone while it is on. Then, when the battery is pulled out, hold the power (off) button for 30 seconds and release.

Insert the battery and turn on the phone. If this does not work, then there is nothing left but to reset the smartphone to factory settings.

That's probably all. Of course, the reasons are far from all, but in order not to waste your time, at the beginning of the recording I mentioned that I would only touch on the basic reasons.

To whom it was not possible to fix your Internet, write in the comments - we will solve the problem together. Good luck.