Why the Internet does not work on the phone - The main reasons and ways to solve them. WiFi connected but internet not working

Let's analyze this situation: you connected to the router from your phone, the Android system shows that Wi-Fi is connected, but the Internet does not work. In addition, the network icon shows that the signal is excellent, and no online program is functioning. In our article, we will consider options for solving this problem.

Troubleshooting

Unfortunately, there can be no unambiguous solution in this situation, and this is the whole difficulty. We will describe obvious solutions for the most common reasons why the Internet does not work on the phone.

Important nuances

Before you start looking for a problem in your phone, we strongly recommend that you perform some actions; at the same time, it may turn out that the problem is not in your device, but in the router or even the provider.

1. Make sure that your Internet access service is paid for by the operator.
2. Check if the Internet is working on your computer, which is connected via cable.
3. Try connecting any other device to the router via Wi-Fi and access the Internet through it.

If at any stage you have difficulties, most likely the malfunction is not in your Android. If everything went well, then proceed to setting up Android.

Rebooting the Router

If your router has not been turned off or rebooted for a long time, then during long continuous operation it may fail. They can manifest themselves in completely different ways, for example: two Android devices are connected to Wi-Fi, but the Internet is distributed to one of them, and it does not work on the other.

Rebooting the mobile device

The situation described for the router also applies to your tablet or phone: there may be failures in software. To fix minor problems, the easiest way is to reboot, after which they are automatically fixed by the system.

Reconnecting to the network

This means not just turning off the network module, and then turning it on again and waiting for reconnection, but doing it through the settings: “Forget the network”, and then reconnecting by entering the password (if any).

On Android 6.0.1, this is done in the following way:

• Go to settings.

• Select "Wi-Fi".

• Find the name of your network and pinch it until a list of actions appears.

• Select "Delete this network"

• Next, tap on the same network and select "Connect" by entering a password in advance (if one has been set).

Setting the correct date

A date that does not correspond to the real date on your smartphone can also be the reason for the situation when Wi-Fi does not work on the phone: Wi-Fi is connected, but there is no Internet on Android. Check - if the date is really wrong, you can change it as follows:

• Select "Date and time" in the settings.

• Activate the checkboxes opposite the items “Use network time” and “Use network time zone”, although the second item is not so necessary.

After that your real time will be requested from your carrier's network and become true.

If there are other wireless gadgets in the room, they can interfere with your smartphone or tablet with their signal. We recommend changing the channel in the router settings.

Due to the wide variety of manufacturers of routers, we cannot provide universal instructions for changing the channel: for this, refer to the user manual of your model.

In our case, TP-Link was used: it was necessary to go to the administrative menu in “Wireless”> “Wireless Settings” and change the channel to any other, then click on “Save”, as shown in the figure.

In the router settings, you need to select WPA2-PSK protection and AES encryption in the "Automatic" modes. This mode is guaranteed to ensure successful connection of most devices.

Signal strength test

If you and your device are not close enough to the access point and the Wi-Fi icon shows that the signal is weak, in rare cases this may cause a problem with the Internet. Try to get closer to the broadcast source and see if the situation changes for the better.

Web Authorization Check

If you are not using your home Internet, but simply connected to a password-free point, then most likely this is the Internet of some company that uses protection not by setting a password for the connection, but through web authorization. That is, you can easily connect to an access point, but no program will show that you are online. To check this, just open your browser and go to some page. If there is indeed web authorization, then you will be automatically redirected to the authorization window.

Changing a static IP address

And the last step in solving the problem is to try changing the address that the router issues to your version. This is done as follows:

• In the Wi-Fi settings, click on the name of the desired network.

• Tap on "Change network".

Why does 3G Internet not work on Android?

Modern technologies do not stand still, and the need for high-quality and fast communication only accelerates the pace of their development. The advantage of third generation networks is the speed and quality of data transfer. This allows not only to quickly exchange information, but also to feel at home even far from the metropolis. Of course, provided that you have a laptop and configured for .

Many states are already switching to 4G networks, and Russia is no exception, but the 3G network is still dominant. We will try to analyze the causes of problems with this network so that it is easier for you to understand why 3G does not work in some situations. The issue is especially relevant for owners of smartphones that were purchased more than 3-5 years ago.

Technology support

Perhaps the first and main requirement for working in 3G will be the presence of a device that supports this technology. Currently on the market a large number of various models of mobile devices, and even among the most budget options it is difficult to find a phone that does not support 3G networks. Often you just need to look at the box of the device and find the item “Networks” or “Subscriber radio station”, or look at the characteristics of the gadget on the Internet.

We are interested in numbers above 1900 MHz, which indicate the frequencies in which a tablet or smartphone can operate. If the manufacturer has not explicitly declared support for 3G or there are no frequencies higher than 1900 MHz in the list, this device does not support this standard. In this case, to the question: “what to do if 3G Internet does not work?”, There is only one answer left - buy a new gadget.

Configuration issues

If the frequencies match, and the device still works in EDGE / GPRS, then the reason may be in the Android settings of the device. When the gadget connects to the network for the first time, the operator usually immediately sends a data packet with the necessary set of settings that you only need to activate. But sometimes this does not happen, and you have to send the request yourself. These methods work for all operators, be it MTS or Megafon.

• Contact the customer support service - request a package of settings, and after the message arrives, install them.
• Visit your operator's office for advice and assistance.
• Use the operator's online assistant, if possible.

Manual setting

If the previous steps did not help, and 3G still does not work for you on Android, there is another way to fix the situation - manually entering the settings. At first glance, the procedure may seem rather complicated, but in reality it is no more difficult than brightness control.

1. Go to the general menu and find the "Settings" shortcut;
2. Find the item "Other networks" (depending on the version of Android, it may be called differently, note "More");
3. Next, find the submenu "Mobile networks";
4. In it you need to find the "Access Points" section;
5. Create a new access point using the "+" sign or the corresponding menu item in this section;
6. In the "Change Access Point" window that appears, you need to specify the "Name", "Access Point", the standard "Username" and "Password". They depend on the carrier. The rest of the items do not need to be changed.

• Name: Beeline Internet.
• Access point (APN): internet.beeline.ru.
• Username: beeline.
• Password: beeline.
• Authentication type: PAP (In some device models, a different authentication type is set by default and it may be enough to change it only).
• APN type: default.
• APN protocol: IPv4.

Save your changes and activate the new access point by returning to step 4.

May be something else?

But it happens that after many attempts, 3G still does not work. In this case, do not rush to repeatedly turn the phone on and off. Network coverage may not always be complete, and far from the transmitter, even the most powerful iPhone models are not able to “get” a signal and gain access to the network. Try to move to higher ground or change location.

And before setting up your gadget again, check if you accidentally

You can’t access the network using a browser, and in general there is no icon in the top line on the smartphone screen confirming connection to the World Wide Web? In such a situation, the first question that arises is: “Why doesn’t the Internet work on the phone?” not work, and the same way maybe a tablet. That is, the problem can occur with any mobile device based on iOS, Android, Windows Phone operating systems.

So why doesn't it work on a phone? The most common reason is that you, along with the device, are outside the coverage area of ​​​​the network of your operator. Or the signal from the nearest tower is too weak. Alas, nothing can be done, it remains only to move to another place where the signal will be strong enough. This is the only way to solve this problem. Another option is to change carrier.

The second most common reason for a phone not working Mobile Internet, - the account ran out of money, and therefore, according to the tariff, you can no longer use the network connection service. Top up your account and use the Internet. Or, study the tariffs of other operators and, having learned that you are overpaying, stop working with your operator to start cooperation with another one. We recommend paying attention to Wifire tariffs. This minimum costs with the highest connection quality.

Finally, the third reason in our list why there is no Internet on the phone is also a common situation among inexperienced users so far: it’s just that the “Data transfer” task is not activated in the phone settings. The problem is easily solved by activation - and in a few seconds you will be able to enter social network or send an email.

Problems with no quick fix

Perhaps your network access settings are incorrectly configured on your phone. Usually, access is activated when the card is inserted into the phone. But if something went wrong, you need to:

• or receive settings by SMS from the operator;
• or visit the company's website and find the necessary information in the appropriate section, and then drive it into the Internet access settings menu items.

Another problem is that the network is not automatically registered. For example, you ended up in a railway tunnel, subway, concrete crossing, in an underground parking lot - where the network does not catch at all, and then again moved to the access zone. The phone in this case should find the network of your operator automatically, but for some reason this did not happen. There was a problem with Internet access. Try doing the following:

• the easiest way out is to restart the phone (often this really helps);
• if the reboot did not help, you will have to carry the phone in service center.

The reason for the lack of communication with the phone may be the work of a program you installed or a virus that, when entering the network, pulls all the traffic, preventing you from downloading anything. Uninstall the program after installing which the problems started. Check your phone with reliable antivirus software.

If none of the methods described above can solve the communication issue, try installing a SIM card from a friend, colleague or relative on your phone. There will be Internet - the problem is in the map. There is no Internet (although everything works fine for the one who gave the card) - something is wrong with the phone, it needs to be repaired at the physical or software level.

So, your phone does not see the Internet. For a mobile device, one of our tips will surely become a panacea, and after a few simple manipulations, you will again go to the infinity of the World Wide Web. If something is not clear, if you have any questions, contact Wifire representatives online or by phone for clarification!

Tariffs and services of Net By Net Holding LLC may be changed by the operator. Full up-to-date information about tariffs and services - in the "tariffs" section or by phone indicated on the site.

One of the common problems that owners often face mobile phones is the lack of internet access. Users try to find information about solving the problem in the virtual network, browsing dozens of websites. This problem is relevant for all operators that provide services within our state - Beeline, MTS, Megafon, Tele2 and others. Often the fault in the lack of access to the network lies with the smartphone, and not with the mobile operator.

The problem of lack of Internet in many cases appears among devices running Android operating systems. It is worth paying attention to what underlies it and how to get rid of the problem.

Banal reasons

The first step is to focus on the banal reasons.

Their list includes:

Lost settings

If all of the above methods did not help in a personal case, then it is possible that Internet access was lost due to the fact that the network access settings simply went wrong.

To exclude this option, visit the Internet settings of the smartphone and find items related to the access point or APN. As a rule, APN is in every modern mobile device.

This problem is fixed in the following ways:

1. Call a support worker or send a service message to the operator.
2. Set up your own internet connection.

The first option is undoubtedly easier than the second. The support worker will give detailed instructions to restore access, or send the settings in a text message. You can also visit the website of the mobile operator. Data on the most popular are presented in table 1.

Table 1.

Obtaining settings for accessing the network from the most common operators in the country - request numbers.

Megaphone - send "1" to number 5049 call
Beeline - you should call 06503 call
Tele2 - call to number 679 call
MTS - send an empty message to 1234 call.

If there is no operator in the table, then you will have to call a support worker and clarify how to get the settings for accessing the network. Now they are installed automatically. The owner of the smartphone does not have to do anything.

After setting the settings, you will receive a message from the operator "Internet settings are set. Congratulations." Less often, a package with installation data arrives, requiring you to click the "Install" button. Only after that they will be embedded in the device.

After clicking, it will take less than a second and you will immediately be able to browse websites on the network and download files.

Manual network setup

Alas, manual adjustment is difficult and not every user can deal with it. Below is an example of setting up an access point on devices running the Android operating system.

The field values ​​are obtained from the operator. Table 2 below shows the values ​​for mobile operators that are popular in Russia.

Table 2. Operator settings for well-known operators in the country

Operator Name Access point Name Password
MTS mts-internet mts mts mts
Tele2 tele2 internet internet.tele2.ru no need
Beeline beeline internet.beeline.ru beeline beeline
Megafon megafon internet internet gdata gdata

Items may vary depending on the smartphone. As a rule, the password is set at will. If you do not want to constantly enter a password the next time you enter the network, then exclude its installation.

Of course, there are other reasons why Internet access may not be available.

If the information below does not help in a personal case, then it is better to make a visit to the service center of the mobile operator.

Hey! I decided to take this problem into a separate article in order to try to deal with these incomprehensible problems with Wi-Fi in Android OS together.

Moreover, one device (e.g. smartphone) which works for operating system Android can go online while other (eg tablet), also connects to Android, but does not go online.

I saw this problem many times in the comments, they describe it like this:

Or like this:

I think that the problem is more than clear, you can move on to solving it. Which, unfortunately, is not as clear as the problem itself 🙂 .

We solve the problem with Wi-Fi on Android

Well, or at least try to solve 🙂 .

When I answered questions that I was asked in the comments to other articles (mainly to the article on), then basically advised experiment with how it works wireless network, or with a channel. In some cases it helped (very few people write about the results).

Well, I only have these two options. So, if your smartphone or tablet connects to your router, but the Internet does not work on it, then we do this:

• First of all, we try to change the channel on which our network operates. Try, for example, instead of Auto, put static 6th channel. Try several options. More details in the article -. After each change, save the settings and reboot the router.
• We are trying to change the mode of operation of the wireless network. For example, the default is probably 11bg mixed, you try 11n only. I will not write about this, see more in a separate article -.
• In the router settings, on the tab where you configure Wi-Fi (most likely the Wireless tab), set the correct region.

Update: check if the proxy is disabled

In the comments, Alexander suggested another way that helped him get rid of this problem. And yet, Albert wrote that this method also helped the emu. So, I decided to add this information to the article.

According to Alexander, the problem was that in the smartphone settings (more precisely a specific network), was included manual setting proxy server. As soon as he turned off the proxy, everything immediately worked. Type programs Play market started going online. Here is the comment itself:

I will show you how to turn off the proxy server on your HTC. On other devices, this process will be similar, if not exactly the same.

So we go to Settings, then choose WiFi. Click on our network (with which problems), and hold your finger a little. A menu should appear. In it we choose Change network. Next, check the box next to Advanced options. Looking for an item Proxy settings and choose a status Not (if you have it set to Manual).

I hid the screenshots under the spoiler:

Show (hide) instructions in pictures for disabling the proxy server