How to get a job in a multifunctional center. Interview at mfc

One of the merits of Vladimir Putin for many years in power, which cannot be taken away, is the project "Electronic Russia", in particular, the site "Gosuslugi" and the opening of multifunctional centers of state and municipal services "My Documents" throughout the country. Of course, it is sad that through "Gosuslugi" it is still impossible to solve many issues completely remotely without going to the MFC, Russia is one of the most bureaucratic countries in general, but there is progress, and someday we will come to electronic receipt of all public services online, and the certificates and papers themselves, without which you are a bug, will become less in the life of citizens.

In connection with the massive opening of the MFC “My Documents” throughout the country, it was required to recruit and train thousands of specialists from scratch. Moi Dokumenty quickly turned into one of the largest attractive Russian employers, and one of the few state institutions, where people are recruited without cronyism, therefore Reconomica I found an employee of the MFC for you and asked her to tell you about how she works in this organization.

My name is Solovyova Irina Anatolyevna, 28 years old, I live in Krasnoyarsk, a lawyer with 5 years of experience, I will tell you about my work experience at the MFC (I no longer work). Each MFC has a regional website, the work is the same plus or minus everywhere, but I don’t know about the salary, most likely, it differs by region, so in the article I give the salary for Krasnoyarsk. Look for vacancies in your region and check the salary on the spot.

reference: MFC is a "Multifunctional center for the provision of state and municipal services to citizens", in each locality there are several departments. In one department there are several windows for receiving documents and consultations. Spheres of activity: work with the population. About 100 applicants pass in one department per day.

Starting positions in the institution: Administrator, specialist in receiving and issuing documents, legal adviser.

What does the administrator do

The administrator is in the hall and regulates the flow of people to the electronic queue, also helps citizens decide where they need to submit documents, helps citizens register correctly in the electronic queue, and helps pay the state fee to applicants. The administrator monitors the hall, the citizens, the salary for such work is about 15-17 thousand rubles.

MFC specialist work

For example, a person wants. The specialist works with the applicant, finds out on what issue the citizen has applied, advises him, helps him fill out the application, accepts documents, processes, sends them to employees for processing documents. Salary in the region of 17-25 thousand rubles.

What does a legal advisor do

A legal adviser advises citizens on the services provided by the Multifunctional Center for the Provision of State and Municipal Services, helps to fill out applications, makes an initial legal examination of documents, accepts documents for the provision of services, fills out contracts, declarations for a fee. But such functions, as I understand it, are not available in all departments. The legal advisers of the back office check the accepted applications, the package of documents, if there are no comments, then they send the documents to the authorized body, they also accept ready-made documents, decisions made by the bodies and issue them to citizens. Salary is 28 thousand rubles.

How to get a job at the MFC - my experience

I sent my resume, I got a call in a couple of weeks. The interview took place directly with the director at the Multifunctional Center for the Provision of State and Municipal Services, after an interview within a week, they called me back and said that I could go to work. Immediately formalized by employment contract, for three months I had probation.

Standards training

The Multifunctional Center for the Provision of State and Municipal Services has its own training system, every time employees are trained in new services, employees from other authorities come and train employees of the multifunctional center, and employees also repeat what they already know, improve their work on the quality of receiving documents and consultations. The organization is interested in raising the level of knowledge of employees. The employer is interested in competent, trained personnel who are responsible for their work.

The labor process is in full swing! There are many applicants who apply to the multifunctional center to submit documents, there are many documents, employees at the reception need to act competently, it is important to correctly identify the case of a citizen, fill out the application correctly and accept the necessary package of documents, it is important to check that all documents are signed and sealed where required.

Citizen service time and traffic statistics

Employees cope with their tasks. The time limit is observed by everyone. It is very important to comply with the regulations, since the computer program clearly monitors everything and transfers the data to the higher management. One person should take a maximum of 30 minutes, depending on the service, of course, it happens that the service is simple and takes about 15 minutes.

Citizens should not queue for more than 15 minutes. In our department there are 20 working windows for receiving documents and a queue of 100 people passes in a few working hours. The specialist will have to speed up and serve the applicants very quickly. Over time, all specialists hone their skills in accepting documents and serving applicants.

Salary and career growth

When I got a job at the Multifunctional Center for the Provision of State and Municipal Services as a specialist in accepting documents after university, my salary was 12 thousand rubles. Then every six months my wages were raised. As a legal adviser, my salary was 28 thousand rubles. Now, on average, this level of wages has remained.

Work for the state, therefore, all wages are completely white, official with all deductions to the tax office and the pension fund, the ability to go on maternity leave without problems. A bonus in the amount of one salary is paid once a quarter. The entire social package is completely there, and it is respected. Sick leave is paid in accordance with the law.

Pros and cons of working in a multifunctional center of public services

Pros: great start after graduation educational institution, the training system and experience will give a lot of knowledge that can be applied in different areas... Constant communication with citizens. Solving non-standard issues. Dispute resolution. Ability to find a common language with different categories of people. The ability to hear a person and his question. Great team.

Minuses: constant work with the population. Many negative people, but you can learn to cope with it and it will not be a minus. Since the MFC is an intermediary between citizens and the authorities exercising their powers, sometimes the authorities require additional information for the correct decision-making, and sometimes citizens do not provide such information. Conflicting people.

Is it worth going to work for the starting position?

Since now I am already engaged in private practice, I can say that the experience of working at the MFC gave me basic knowledge and the ability to work with people. The multifunctional center gives the ability and skills to work with big amount information. Teaches you to quickly navigate the situation and make decisions. Teaches you to take responsibility for yourself and solve problems yourself.

There is a career, the main thing is to work efficiently and a lot. To build a career as a legal adviser, an employer requires a law degree. As for leadership positions, then, in principle, it is possible to grow up to them, but you will have to spend several years of your life working as an ordinary specialist. Also, for a leadership position, you need to have a leadership approach to work, not be afraid to take responsibility, sometimes work overtime.

Good luck. Work conscientiously, efficiently. Learn, improve. Work as a team. Be responsible employees, proactive.

In the article we will tell you what vacancies are in the MFC, what are the requirements for job applicants, how to get an interview at the MFC, what are the pros and cons of working in the MFC "My Documents".

Jobs at MFC

To begin with, there are currently My Documents Multifunctional Centers throughout Russia, there are over 1000 of them. These are independent organizations subordinate to local administrations. Therefore, if you are interested in how to get a job at the MFC, you need to look for vacancies in the region where you want to live and work. All MFCs operate according to uniform standards and rules established centrally by the Ministry of Economic Development of the Russian Federation http://economy.gov.ru/minec/activity/sections/admReform/mfc.

Let's list briefly what vacancies in the MFC can be. For example, we will give the structure of the MFC of the Voronezh region:

• Director
  • Deputy Director for Development of the MFC Network
  • Deputy Director for Provision of MFC
  • Deputy Director for Information Technology
  • Deputy Director for Financial and Economic Planning
  • Chief Accountant
    • Telephone service department
    • Service Delivery System Development Department
    • Department of Office Work and Work with Citizens' Appeals
    • Department of IT Infrastructure and Information Security
    • Information Systems Support Department
    • Logistics Department
    • Department of labor protection and transport support
    • Department of Economic Planning and Internal Control
    • Accounting department
    • MFC for business
    • Department of organization of monitoring and quality control of services
    • Department of Human Resources
    • Department of Contractual and Claims Work

In other regions, the structures may differ, but in any case, we see that the MFC is a large organization with an extensive structure and a wide variety of vacancies and required professions. Each department requires its own specialists in the profile of the department.

As for the vacancies related to working with citizens' appeals, these can be the following positions, see the table below.

Please note: salaries of specialists are highly dependent on the region. Generally, the larger the city, the higher the salary. Check the salary procedure in the region where you would like to work.

Here are links to the most popular job search sites that cover the whole of Russia. On these sites, you can always find fresh vacancies at the MFC. When searching for a vacancy, you can specify the region, professional area, desired salary and other filters.

• https://rabota.yandex.ru/
• https://hh.ru/
• https://www.superjob.ru/
• https://www.rabota.ru/
• https://www.avito.ru/rossiya/rabota
• https://irr.ru/jobs-education/vacancies/

And these sites are aggregators, they search on other job search sites:

• https://www.trud.com/
• https://rabota.yandex.ru

How to get a job at the MFC

Now we will tell you how to get a job at the MFC.

1. Requirements for job seekers at the MFC

Applicants for positions in the gym usually have the following requirements:

• higher education, especially economic, financial;
• sociability, friendliness, ability to work with people;
• Correct oral and written language;
• punctuality, attentiveness, responsibility, diligence;
• learning ability, desire to develop;
• stress resistance, the ability to resolve conflict situations.

Experience is welcome:

• experience with a PC, in particular, with MS Office;
• experience with documents, with regulations, with legal systems
• experience in office work and knowledge of the rules of business writing

2. Responsibilities of a specialist

Here's what is usually the responsibility of a technician in a service room:

1. advising citizens on the specifics of providing public services;
2. assistance in the preparation of documents and applications, verification of documents provided for obtaining the service;
3. acceptance of documents, execution and issuance of a receipt;
4. accounting of the accepted application;
5. delivery of service results.

3. How to write a resume

We have collected some very useful general recommendations on the preparation and design of a resume of an MFC specialist, as well as several examples of ready-made resumes. The most effective way to prepare a high-quality and capacious resume is as follows:

• enter one of the job search sites as an employer and search for resumes of MFC specialists (your competitors);
• put yourself in the employer's shoes and evaluate those resumes that you have found: the employer needs a fast-trained, organized, non-conflict, executive worker who knows how to communicate with different people
• based on some of the best examples of your resume, using the guidelines provided.

Here are the qualities your resume should have:

For your convenience, we have selected several resume samples, you can download them below:

For writing a resume, specialized sites and services can come in handy:

• http://7resume.ru/
• http://obrazets-resume.ru/

5. Interview and tests

The procedure for an interview at the MFC, as well as the questions that are asked to applicants, depend on which multifunctional center you are settling in, but in any case, there will be at least 2 stages:

1. Testing work on a computer. You may be asked to complete a simple task in a limited time. It can be preparing and saving a document, or a register, or something else like that.
2. Self-presentation and answers to employer's questions. As practice shows, all employers ask similar questions, for which it is desirable to be prepared. We recommend downloading and reading the file “20 Questions Asked by Employers”.

5. Training

Despite the fact that various IFCs in the regions of Russia do not have a federal superior organization and are subordinate to local authorities, they all work according to uniform standards and norms developed by the Ministry of Economic Development. For example, there is a general requirement that a visitor should not queue for more than 15 minutes.

Upon hiring, new employees are trained in these standards and norms. The programs, terms and methods of such training depend on the regions. This can be either on-the-job training, next to an experienced employee, or taking specialized courses. For example, in Moscow at the State Budgetary Institution "Multifunctional Centers for the Provision of Public Services" there is a specialized training center. There is also a training center at MGUU (Moscow City University of Management of the Government of Moscow). There are similar centers in the regions.

Please check with your MFC interview how your training will take place.

Jobs at MFC Moscow

In Moscow, the level of the initial salary of an employee of the MFC “My Documents” can exceed the regional level by 2 or more times. For example, in November 2018, an employee with no work experience is offered vacancies with a salary of 45,000 rubles. per month

At the same time, salaries in the Moscow region are noticeably lower, for example, in the city of Khimki, Solnechnogorsk, salaries are offered from 27,000-30,000 rubles.

If you want to get a job at the MFC in Moscow or the Moscow region, we recommend that you carefully review the above mentioned sites with information about vacancies, paying attention to the requirements, information about the work schedule, as well as about geographic location MFC (belonging to a certain administrative district of Moscow). You can ask this data when searching for vacancies on the sites.

Jobs at MFC St. Petersburg

In St. Petersburg, the starting wage level for the MFC is significantly lower than in Moscow. The choice of positions is also noticeably less.

Pros and cons of working at the MFC

The work of a specialist in receiving and processing documents at the MFC has its pros and cons.

• stability - official salary without delays, official paid leave
• gaining knowledge and experience - you will learn how to work on a computer, communicate with people, organization, resistance to stress
• a convenient schedule for you is possible (depends on the specific MFC)
• possibility of career growth

• working with people (visitors) requires strong nerves
• a large amount of required knowledge on the provision of services, work with programs, office rules
• a large team will also require endurance from you and the ability to communicate with colleagues
• strict requirements for compliance with service standards, open and secret checks are possible.

Other vacancies in the MFC that do not require intensive processing of visitors' requests have the above advantages, but are free of some disadvantages (examples are a legal adviser, system administrator, accountant, etc.).

As elsewhere, a lot depends on the immediate superiors - how much the manager respects the employees, how strict the requirements are, how the salary is calculated, vacation pay, sick leave, and so on.

Multifunctional centers are a modern phenomenon, but already appreciated by citizens. To do all sorts of procedures with documents, as they say in one window, is worth a lot, especially for us, who are so used to queues and inconveniences. My Documents offices have also become an attractive place of work for many job seekers. However, getting to a prestigious position is not so easy today. It is necessary to go through more than one stage of selection, including professional testing with detailed questions on the knowledge of the basic laws necessary for each employee of the multifunctional center in their work.

Interview at the MFC: questions and answers at the preliminary stage

Many professional lawyers, civil servants and clerks are interested in working in the centers "My Documents". She attracts, first of all, with her:

• Stability and focus on long-term interaction with each employee;
• Quite high;
• Respectability and prestige of almost any position;
• Receiving seniority, that is, the opportunity to retire early.

To start a long chain of selection, go to the MFC website in your city and in the vacancies section see what the organization offers to applicants. If you are interested in a specific position, then feel free to send your resume. Convenience is that you do not need to compose it yourself. You can fill out the form right on the portal. Not all centers require a resume. This is individual. More important is another questionnaire.

In the same section as the resume form, there is an applicant's questionnaire. In the first part, it contains completely standard fields about education, work experience, the presence of a driver's license and the date when you can start performing a new range of duties. Nothing original, except that you need to add your positive and negative traits character.

The second half of the questionnaire is fully focused on drawing up a psychological portrait of the candidate. What annoys you the most - rate the factors on the list on a 10-point scale. What motivates you to work effectively? Tell us about a typical conflict that happened in your previous job. Is it possible to justify a lie, and in what situations? What causes conflict situations with a client more often? There are many questions - 20. The good thing is that you answer all these difficult psychological riddles at home, in a calm atmosphere. You have time to think and articulate your thoughts clearly.

Purpose of the survey

Why do you need so much information in writing? It would seem that it is better to learn the psychological aspects of a candidate's personality directly at the interview, which is called personally. There are several explanations for this:

• The flow of applicants is significant. On average, at least 5 people apply for one position. To carry out the initial screening of candidates completely inappropriate for the position, the first written stage of selection is necessary.
• The psychological test demonstrates the potential employee's understanding of the peculiarities of the relationship with the client, knowledge of the basics of conflict management, which are necessary in the work. If a person does not know how to communicate at a decent level and solve difficult work situations, then he is not suitable for working with people.

Interview at the MFC: what they ask

Even if you spent half a day on filling out a resume and a psychological questionnaire, this does not mean that your distress in absentia is over. There is still a test. You need to thoroughly prepare for it. The selection system for multifunctional centers is transparent, so all professional questions are publicly available. Open them - and to storm!

There are only 7 questions in the specialized test, but all of them are extremely important for working at the MFC. It is necessary to fully describe the legal aspect of working in the offices of "My Documents". Decipher the meaning and meaning of the laws that have to be used in the course professional activity... Tell about what the MFC is doing, about legal status the applicant and the structure of the executive branch in our country. In fact, there is nothing difficult. Even if you do not know the answer, it is easy to find it on the Internet for the corresponding request.

Remember that you need to know all the topics by heart, so that later you do not get confused directly during the interview.

How is the interview at the MFC

Usually the in-person qualifying stage is massive. Personnel department employees invite a fairly large percentage of those who filled out the questionnaire on the site. Everyone is sent into a large training room and offered to be tested. If you have prepared, then there is nothing to be afraid of. The questions are based on those offered in the public domain on the website of the multifunctional center.

The level of computer skills is also checked. Within a certain time frame, you need to complete the standard task operations. If you have time, you move on. No - you are being screened out.

You will find out the results on the spot. The computer gives out your test score. You are sent home or left for further communication. What does it mean? Self-presentation. This is not a standard question-answer form, but a more sophisticated approach. Only you speak. Your reviewers listen first and then ask questions. You need to get together and tell about yourself, your goals in life and in your profession, to reveal your strengths.

You not only inform hr managers about your competencies, but also listen to your competitors. It should be borne in mind that there will be no individual conversation. The format of communication during the selection of candidates is really similar to the work itself: nervous, tense, noisy. In real practice, you need to exert all your strength in order to concentrate and not make a mistake, do not miss an important document, and understand the client's request correctly. The interview is in the same mode.

By the way, in order to make the right impression, immediately come in clothes. classic style: White top black bottom. This is a dress code requirement in any service office. Bright makeup, causing manicure and an abundance of jewelry, especially on the hands, is prohibited. It is recommended to leave only the wedding ring.

Hopefully after that detailed review the question of how to pass an interview at the MFC is not worth it for you, and you are 100% confident in yourself.