Is it legal to turn off the intercom for non-payment. The procedure for legally connecting the intercom when disconnecting for debts

Site arrangement 03.03.2020

Site arrangement

Many have faced such a problem when you come home after a working day, bring the key from the intercom to the door lock, and in response, an error is displayed on the screen, and the door does not open. This means that the intercom was turned off for you for non-payment, and now the question arises: how to connect this device yourself?

For what reasons are they disconnected

Finding out the reasons why your apartment was disconnected from the intercom system is a matter that takes time and patience. Even the fact that you have all the paid receipts on hand will not guarantee that you will defend your rights. All paid receipts must be kept, as with them you have more chances to defend your rights.

The intercom can be faulty for several reasons, among the most common:

disconnecting your apartment from the intercom system;
your key would be removed from the device's memory;
technical breakdowns, malfunctions, incorrect operation of the system.

Let us consider in more detail how and for what reasons the services disconnect residents from the intercom system.

The first most common way is to disconnect the outdoor panel from the apartment. In this case, it will not work to type an apartment and open the driveway from it. This method is the simplest and most common, since it is performed by typing a special combination on the digital panel. It is almost impossible to find specific codes for such combinations on the Internet, because then anyone who wants to be able to engage in arbitrariness, and connect and disconnect intercoms to anyone who wants.

The most common brands of intercom are Vizit, Metakom, Tsifral, Factorial.

In order to connect the disconnected tube with your own hands, it is necessary to perform preparatory work, namely to find the switchboard. It may turn out to be closed, so you will have to open it with improvised means. As a rule, they are closed with a regular latch, so there will be no need to break open the box.

Opening the shield, we are looking for a board. To this end, unscrew the screws and remove the protective cover on the board. We are looking for the "PRG WORK" lever (it is responsible for access to programming the outdoor panel). We switch the toggle switch to "PRG". After the preparatory work is over, you can go to the entrance door and engage in the intercom.

On the intercom board, it will be necessary to enter a number of combinations sequentially:

We enter a lattice and three nines, after which a signal will sound from the device and "1_2" will be displayed.
You must click on the unit, thereby you enter the service installation mode.
"P_SE" appears on the monitor.
After that, we enter the “on / off” mode, for this you need to press the number 8. “SE_8” will appear on the monitor, it will squeak and “A_” will appear on the screen.
Then we enter the number of the required apartment.
Press # if the apartment number is one or two digits.
1 activates the call to the apartment, the intercom will beep twice, and “ON” will appear on the monitor.
Press * to save the settings.

After all the manipulations performed, check the correctness of the work performed. Dial the required apartment number. If the call went, the lock from the inside could be opened normally, then you need to return to the dashboard and switch the toggle switch to the previous position.

As a result of the work, you should get the following combination # 9991800 # 1 *.

What to do when the key does not work

Another reason that you cannot open the entrance door is the removal of the key from the intercom memory. This situation can be corrected in two ways:

Take the key from the neighbors and just make a duplicate for yourself and your family. It is not necessary to do this procedure exactly in the company serving your home, there are enough organizations in the city that provide these services. The main advantage of this method is that your key can no longer be blocked.
Restore your key in the intercom memory, but for this you need to provide access to the intercom control unit.

Whichever method you choose, you will have to open the ECU and switch the toggle switch to the "PRG" mode. After that, on the dial of the intercom, you need to dial the following combinations:

# 999, a beep will sound.
Press 1, the signal sounds.
Then we dial 3, after the signal we enter the apartment number.
At the end we press the grate.

After you have done all the manipulations and pressed the grate, the last beep will sound. This will mean that the intercom is ready to accept a new key and save it in its memory. In the case when instead of one signal four sounds, and the monitor displays FULL, it means that the device needs to clear the memory.

Hello! Be so kind as to advise in the situation I have about the intercom installed in the entrance of my house. I am the owner of an apartment that I inherited from August 20, 2008 in connection with the death of the owner of this apartment (my mother). Accordingly, I got a subscription book for paying for intercom services and an old nondescript contract from 2007 with a state of emergency and bank details. Throughout the entire time from 20/08/2008, I paid for these services even before June 1, 2012.

And on April 27, 2012 it was turned off for me despite the fact that it was paid for. I called to clarify on what basis the disconnection was carried out, to which I received a stupid answer - that we did not reconcile with you and I don’t see from whom and what money comes to me on the current account of a private entrepreneur and I don’t believe you at your word about your payment, they say show the checks I will turn on the intercom on March 3, 2012. I will clarify that from August 20, 2008 to the present, I have not seen these intercoms in my eyes.

He has no office, and the legal address is his apartment. 1) Do I have the right to write an application addressed to this private entrepreneur to receive a written response on the basis of which I was disconnected from the paid intercom? At the same time, demand to conclude an agreement with me, as with the new owner of the apartment (as I understand it, you can demand to return the money, since the previous agreement is considered invalid from the moment of the death of my mother, that is, from August 20, 2008 to the present, and the new agreement with me no one concluded, and it is illegal to receive money from me)? 2) Can I demand at the same time to send me photocopies of certificates of state registration of this state of emergency, an extract from the unified state. Register (whether he has the right to engage in this type of activity), as well as an agreement with an official dealer of this brand of intercom or a service center that this state of emergency has the right to repair and maintain an intercom (the father-in-law, in other words, to climb in it, repair it and generally turn on or turn it off)? 3) What other documents should I require and where to write a complaint about this lawlessness?

And what are my next steps in this case? Thanks in advance! Answer: Hello, Andrey Viktorovich! All your questions and answers to them are absolutely correct, you have the right to all this, however, before starting a conflict, I advise you to write, as you write, a letter with a notification addressed to the state of emergency with a request to explain .. ., and at the same time try to figure it out in an amicable way, go to a meeting, check checks, listen to what he has to say, etc., because any litigation takes both time and finances.

And if he sees that you are acting, he should immediately activate, because he does not need a court either! If these actions do not work, write, we will sue for an emergency on the occasion of his violation of the terms of the contract. Yes, if you personally did not sign the contract, but paid for it, and the services were provided accordingly, then through the court it is possible to prove that you and the state of emergency were in a contractual relationship, there you also need to look at the contract, there may be conditions for the prolongation or on successors, etc. .d.

Good luck! Contact us, we will be happy to help. Answered: Marina Sergeevna Polishchuk

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The following in the section:

Extract from the Register of Property Rights to Real Estate
Alimnets for a child for the period of study at a university upon reaching the age of 23

The cost of subscriber service for one client from the intercom installer is not high. However, situations often arise when the device on the door ceases to perform part or all of its functions. This may be caused by one of the system failures, or it may be the result of actions, both provided for by the service contract, and clearly fraudulent. In this case, it is rational to try to use one of the methods of how to connect the entrance intercom, if it was turned off for non-payment or for an unknown reason.

Possible reasons for disconnection

The fact that the intercom has ceased to perform its functions can be understood by some signs.

Guests or family members note that when dialing the apartment number on the entrance panel, there is no call to the apartment handset. This is the most common sign that the service company has blocked the subscriber in the intercom settings.
A call to the apartment when dialing a number passes, but it is impossible to unlock the front door. This is another result of the actions of the management company.
When the key is applied to the contact pad of the device, the sash does not open, and the Err message lights up on the display or an unusual sound signal is emitted. Such a result of reprogramming, namely the reset of information about the keys, is one of the most impartial, but it can occur as a result of hardware failures both in the intercom and if the contact tablet is damaged.

A frequent case of blocking the intercom for an individual subscriber is non-payment of money for services. This can be either a completely justified step on the part of the service company, or outright fraudulent actions. There are times when the owner of the apartment has all the receipts for payment, but the installer of the intercom does not have the corresponding information. Or - the staff simply justifies their incompetence.

Intercom malfunctions can occur due to hardware problems. In particular:

damage to the signal line laid in the apartment to the tube, due to the actions of residents of the house in the shields and common access cable channels;
power failures, violation of the parameters of the voltage conversion unit, which can cause failures on buses with certain characteristics;
reset of intercom firmware due to power failure or damage to internal electronic parts.

A rational step, if an unpleasant situation arose with the impossibility of getting into the entrance, is to call the service company and inquire about the reasons for the failures. Here you can also order a visit from the master if the signal line laid in the apartment is damaged or to replace the tube.

In cases where the owner of the apartment is sure of his honesty and timely payment, and the company insists on the opposite, you can try, until all the circumstances are fully clarified, to use one of the methods of how to connect an entrance intercom if it was turned off for non-payment.

Self-connection of the intercom

All methods of intercom connection are based on the use of the service functions of the device. To access them for individual models, it is necessary to intervene in the electronic circuit, switch modes by physical switching of contacts. However, some doorphones allow you to use fairly simple techniques.

Rainkman doorphones and some models of more expensive Rainmann devices make it easy to check the functionality of the handset and signal line. To do this, it is enough to open the case of the intercom. On its electronic board there is a comb of switches that sets the apartment number. By rearranging the jumpers and dialing a new number from the entrance panel, you can not only test the operation of the handset, but also connect the intercom if it was blocked for non-payment.

For most models of access control systems installed at home, access to service functionality is required.

Subscriber connection to control unit

Certain model lines of the Visit will require switching the operating mode. This is done from the control electronic panel. It is usually located in a small dashboard at the entrance. The type of lock is simple enough to open with a paper clip and a knife.

Carefully examining the board, you can see a three-pin comb with the words WRK - PRG. "

The jumper should be rearranged to the PRG position, carry out the necessary actions from the front panel to activate the call and keys, then restore the original position of the switch on the board and carefully close the flap.

Algorithm of actions after connecting to the control unit

For different intercoms, an almost identical reprogramming scheme is used. Differences in the proposed set of available functions and procedures.

from the manufacturer Rainmann do not allow programming keys or changing access codes from the front panel. But you can unlock the door. To do this, press 987654, after a double beep, dial 123456 is entered, if the prompt P appears on the display, just press 8 to get into the entrance. Exit from all modes - button C, for some models, where an inscription of the type P may light up on the display<цифра>- to exit, enter С<цифра>.
Common ones allow you to change the parameters widely enough for each subscriber. To enter the service, enter # -999, then, after a double signal, 1234. If the master code is accepted, a two-tone sound will be heard. By entering 1, 8, apartment number, #, 1, * - you can activate the function of calling a specific subscriber.

The new key is programmed as follows: after entering the service, press 3, apartment number, #, apply the key, after a beep, enter * to save the changes. It is especially worth noting that for individual series of intercoms Visit, both the prompts on the display and the factory master codes can change. It could be 1234, 6767, 3535, 9999, 12345, 0000.

Intercoms, Eltis (wide range of models) are controlled in almost the same way. To enter the service, just press the call button and hold until the beep sounds. After that, the master password is entered, 1234, 123456 or 123400, the call is pressed. To register a key that has been erased from the device's memory, 5 is pressed, after a prompt on the screen, a tablet is applied, the intercom emits a sound, indicating that the parameters have been saved. For more complex identification systems (optical, with holes) - press 5, cell (1-3), insert the key, press the call. The activation of the handset is carried out as follows: enter the service, press 4, 1, apartment number, call.

As well as for other methods of working with intercoms, for example, unlocking the door with a set of the master code - the methods will work only if the installer has not carried out deep reprogramming. If this has been done, the subscriber can be connected only after resetting the intercom memory, which is unsafe and refers to vandalism.

Conclusion

The best way not to rack your brains and not waste your nerves over an inoperative key or an intercom ringing in an apartment is to be attentive to the choice of a service company. It is always rational to make inquiries, collect reviews and carefully read the client's contract. In this case, all calls and visits of the master will be caused only by truly emergency situations. Naturally, in the case when the payment for the service is made in accordance with the concluded agreement.

It is necessary to look at the contract signed during the installation.
If the contract does not contain words about the obligation of monthly payment, the actions are illegal.

In the general case, the actions are also illegal: if a receipt for this service is sent by the HOA or the Criminal Code, protest, since according to the Housing Code, the maintenance of locking devices is included in the concept of "Maintenance and repair of the housing stock", which you must have in your invoice and the maximum size of which is set regional authorities.
If they try to collect fees for "service" individually from each person, then try to calculate the total amount of levies per month from one entrance of a 9-storey building - you will get approximately the installation of a new intercom.

Conclusion: read the installation contract - and go to court.

no contracts were concluded during the installation - why are you all (well, many) paying for fear? (((:

P.S. but the sellers and installers of intercoms profited well ... now the people began to wake up, but they had already skimmed the cream
and the most interesting thing is that the intercom does not add cleanliness in the entrance and even more so security

breaks - we call - repair - pay and until next time ...

and with what fright they turn it off then? ((: did you pay for the installation? .. paid) did you sign a service agreement? .. no) with x..if I have to pay something to someone? .. on what basis?) because they want it?) who will explain ? ((:
breaks - we call - repair - pay and until next time ...

I have such a situation Wait. I was turned off for not paying, I started to call them to strain to turn it on. they start to blunt, then they said, call our specialist, he will turn it on for you. the panel is password-protected, we will not tell you the password. (((I called another company to install the intercom, I was told that in this case the whole panel changes. -4500 r

divorce))
most likely you have a visit or metakom, the panels themselves with rf keys (without cameras and bells and whistles) cost a maximum of 2000r
and everyone has the option of emergency password reset. usually a pair of wires inside that need to be closed, less often switches in the block

There was a similar situation about 2 years ago: our front door was not serviced, some paid regularly, others did not. Everything continued until the function of calling the apartment broke. They called the intercom, said you had debts, until you pay off, we will not repair it. We: yes, we will repair it ourselves, give the main password, they: fuck you. They quarreled. The agreement was not terminated, since and legally does not need to be broken, it was drawn up with legal errors. They just scored. We tried to reset the password - we didn't succeed. We bought a "visit" ourselves, everything came up without any problems. They tried to solve the problem of servicing the closer: they wrote an application to the ZHEU-4 about putting the closer on the balance sheet for its subsequent maintenance of the ZHEU-4. The same does not react very quickly to the repair of door closers, according to the conversation: "we will do it within a month." This period does not suit us, the last 2 times we have repaired the closers ourselves. There will be time to figure it out and with the same time frame.
Model of the former intercom KS-2004TM. Somewhere there was a contract, if necessary, I can find.
I wish you the best in solving your problem.

because turning off the tube is quite an unpleasant thing, it interferes with the passage of people to you
and the amount is not enough to arrange a showdown

then do not be surprised if for non-payment of bribes for "maintenance of the electric meter" electricity is cut off, for a water meter - water, for gas - gas. if someone hangs their lock on your door and demands a monthly service fee - argue, but pay, pay, pay ...
because disconnection electricity, water and gas rather unpleasant thing and blocking the front door lock hinders the passage of people to you.
and the amount is not enough to arrange a showdown(IMG: style_emoticons / default / smile.gif)

A similar situation. Initially, we did not need this intercom, but it so happened that, nevertheless, under the pressure of neighbors at the entrance, they installed it (in the sense of financing this event). The handset was also installed, but since 99% of them did not use it, they stopped paying for the so-called maintenance after some time. Of course, the debt began to grow.
Then bangs ... At some point, we discovered that the call to the apartment from the intercom does not work - that is, we were disconnected. Well, and figs with him, we still do not use it. I wonder if you call them and leave a request to connect the tube, will they demand to pay the entire amount of the debt? Well, this is probably true, but only for the period of time when the service was actually provided, but unpaid. And since the day the tube was turned off, why should they pay for an unproven service?
That is, in theory, they should have some kind of document on disabling the provision of services from such and such a day due to debt.
Maybe I'll take an interest somehow.
Here is our contract with the Intercom. Surely they have a typical one.

In order:
1. They have the right to disconnect in accordance with clause 2.2.2;
2. You are obliged to pay in accordance with clause 2.3.1;
3. You are required to provide the disconnection document, but you are not obliged to notify you about the disconnection. Therefore, do not be surprised if the date "yesterday" is included in the act of disconnection provided to you and, accordingly, you will have to pay in full. It will be very difficult to prove that the shutdown was actually performed earlier - "There was a malfunction, but there were no calls - clause 2.3.2."

Ladies and Gentlemen! Always read what you sign carefully!

P.S. And LLC "Domofon" with such a contract, CHECK YOURSELF!

The intercom systems installed in the entrances of residential buildings protect well from the penetration of unauthorized persons. As a result, residents are guaranteed some degree of safety and cleanliness in the premises. The cost of maintaining the service is not high, but if you do not pay money regularly, apartment owners may face unexpected obstacles. In such a situation, you should understand what to do if the intercom was turned off for non-payment, how to connect it yourself and whether outside interference with the device is permissible.

For what reasons there is a disconnection

Lack of access to your own home is definitely an unpleasant situation. Here it is important to know why such a situation becomes possible and how you can correct the situation and prevent its recurrence in the future.

The intercom may not respond to calls for 2 obvious reasons:

Tube malfunction. Unfortunately, the device can fail during active use. The service company must investigate the causes of the breakdown, eliminate them or replace the equipment.
Payment arrears. The fee for using the intercom is low. However, a debt outstanding on time may result in a system shutdown. At first glance, it is not clear how the intercom is turned off for non-payment. In practice, the debtor's electronic key does not work, calls to the apartment are not received.

Most often the communication tube breaks. Sometimes you can fix the problem yourself. In some cases, a complete replacement of the device will be required.

Is it possible to connect the intercom yourself

An inoperative intercom is a result of a breakdown or an untimely payment of a subscription fee. The best solution would be to call the service company to find out the reason. However, it will still be necessary to get to the entrance of a residential building before the arrival of specialists and troubleshooting.

If the intercom is blocked for non-payment, then it is important to figure out how to turn it on, bringing it into working order. Most of these devices require intervention in the electronic circuit. If you are confident in your abilities, then you can try to take some actions yourself, taking into account the characteristics of the models.

Failure to pay for the use of the intercom will lead to its disconnection

Connecting the intercom VIZIT

The control of the device is concentrated in a block, a kind of plastic box filled with microcircuits, which is located in the electrical panel of the lower floors. For further manipulations, you will need to open the block cover with a screwdriver.

After gaining access to the board, you should initially set the PASSWORD switch to the OFF position, which will allow you to disable the password for entering the "Visit" service setting. After that, it is not difficult to connect the device call directly to the desired apartment, the steps are as follows:

dial the combination # 999 twice and wait for the signal;
then button 8 is pressed and a signal is also produced;
after which the apartment number and # are dialed;
connection of call ―1, if it is necessary to disconnect the call - 0;
the * button will return the system to standby mode.

After the performed actions, you should return to the device block and switch the PASSWORD lever to ON mode. The operation is complete, calls should still be coming to the apartment.

Intercoms Cyfral

Residents often use such a popular model of a device on their front doors as Cyfral intercoms. Following simple instructions, it is possible to get into the living quarters, even if the electronic key does not work as a result of non-payment.

In order to access the service settings, you need to press one of the following combinations of numbers - 1234, 123456 or 123400 and the call button. After that, 5 is dialed, then an electronic key-tablet is applied to the device to save the previously erased parameters in the memory.

If we are dealing with a more complex identification system, for example, optical, with holes, then the algorithm of actions is as follows: 5 is pressed, a code (1-3) is dialed, a key is inserted and a call is made.

In order for the handset of the device to work without interruption, it must also be activated. To do this, go to the service, select buttons 4, 1, apartment number and click on the call.

If necessary, the intercom can be connected independently

Intercom "Forward"

If the "Forward" coded lock from the manufacturer Rainmann is installed on the entrance door, then you should know that it will not work to change the access code from the common panel or reprogram the key. Nevertheless, you can try to get into the apartment if the electronic key does not work.

To gain access, initially you need to dial the combination 987654, and then after a beep - 123456. If the screen issued the P icon, 8 is pressed, after which the door will have to be unlocked.

The tips above may not work if the service company has done deeper programming. In this case, normal actions will not be enough to unlock. A complete reset of the intercom memory can lead to unpredictable consequences, regarded as vandalism. Therefore, if you cannot connect on your own, then it would be better to contact the representatives of the service organization.

Service fees are not so significant, they are rarely charged, in contrast to utility bills. The problem of most citizens is non-payment on time due to elementary forgetfulness. Although at the same time, many believe that there is nothing to turn off the device or charge additional money after installing a coded electronic lock.

Actions within the law when the intercom is turned off

Thus, it becomes clear whether the intercom can be turned off for a long non-payment and whether it is legal. The company installing the device may prescribe in the contract the need for regular payments. The amount of contributions is small, literally a few hundred rubles a year. Therefore, few people want to perform additional manipulations at their own peril and risk, bringing the locked device into operation.

Do not forget about unforeseen breakdowns. If they occur, service and the call of the master should be free of charge, without additional fees.

Writing off debt for utilities will be described in the video:

Attention! Due to the latest changes in legislation, the legal information in this article may become out of date!

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